Customers consistently praised the professionalism and expertise of the technicians, particularly Rene and Albert, highlighting their thoroughness and clear communication.
Customer Service
The business received high marks for excellent customer service, with many reviews noting fast response times, friendly staff, and effective communication.
Reliability
Pilo's A/C is recognized for its reliability, with numerous customers expressing satisfaction with prompt service and effective problem resolution.
Value for Money
While many customers found the pricing reasonable and fair, a few expressed concerns about increased costs for services compared to previous experiences.
Thoroughness
Reviews frequently mentioned the thorough inspections and detailed explanations provided by technicians, contributing to a high level of customer satisfaction.
AD
Arianny Delgado
Nov 12, 2025
5.0
Albert es el mejor especialista en A/C que he conocido. Extremadamente profesional, y trabaja rapido y con calidad. 100% recomendado.
TB
Tina B
Nov 5, 2025
5.0
Pilo's Air is an amazing AC/Heating company. They provided exceptional service from start to finish. Their team is prompt and professional. They took the time to clearly explain the work needed and completed everything efficiently and with great attention to detail. The quality of their workmanship and their commitment to customer satisfaction truly stand out.
JB
Jorge L Barrios
Oct 23, 2025
5.0
Ofrecieron un servicio muy profesional, y con excelencia. Les recomiendo esta compañía.
BS
Bill Schmidt
Oct 9, 2025
5.0
Rene came out to check my A/C system for leaks, and to add some R22 refrigerant. He suggested adding R407 instead of the R22 since the R22 is so expensive. He added a stop leak product and the R407, thoroughly testing the system as he added the freon. He used state of the art instruments instead of the "old school" guages and explained every step that he was doing. He's the best!
IW
Ima Wake
Oct 1, 2025
5.0
Glad to have found Pilo's after 3 other non-helpful or thorough service calls from other HVAC companies! Rene is very knowledgeable and is passionate for what he does. They did a thorough cleaning and diagnostic check and repair. Prompt service, knowledgeable, and reasonably priced. They will now be our go to for all our HVAC needs!
When booking an appointment through our HVAC service, describe the services you require, providing as much detail as possible.
Before our certified technicians arrive, clear out the work area of any obstruction or clutter.
Lastly, please secure your pets and children from the work area, to avoid any danger.
Do you offer any warranties?
We offer up to 10-year labor warranties on all our HVAC services.
What services do you offer?
At Pilo's A/C we provide commercial and residential HVAC services, including AC services, heating and furnace services, air duct services, and insulation services.
Do you offer financing?
Yes, we offer financing for our HVAC services.
Do you offer emergency services?
We offer 24/7 emergency services for all your HVAC needs.
What services does Pilo's A/C offer?
Pilo's A/C provides commercial and residential HVAC services including AC services, heating and furnace services, air duct services, and insulation services.
How should I prepare for my HVAC appointment with Pilo's A/C?
When booking, describe the services you need in detail. Before technicians arrive, clear the work area of clutter and secure pets and children from the area for safety.
Does Pilo's A/C offer warranties on their services?
Yes, they offer up to 10-year labor warranties on all HVAC services.
Are financing options available at Pilo's A/C?
Yes, financing is available for HVAC services.
Are emergency HVAC services offered by Pilo's A/C?
Yes, they provide 24/7 emergency services for all HVAC needs.
What are the regular business hours of Pilo's A/C?
Pilo's A/C is open Monday through Friday from 8 AM to 5 PM, Saturdays from 8 AM to 2 PM, and closed on Sundays.
Where is Pilo's A/C located?
Their address is 4350 Town Plaza Drive, Suite 210, Houston, TX 77045.
Which nearby places can customers visit before or after their appointment at Pilo's A/C?
Customers can visit TexAmerica Industrial Wiping Rags for wholesale textiles or Paca Home and Patio-Wholesale Patio Furniture Store for furniture and hardware nearby.
Are there local automotive service providers near Pilo's A/C?
Yes, there are several nearby including Allied Used Auto Parts, Rivero Car Care, McQueen's, and The Car Surgeon for automotive repair and parts.
What fitness or wellness options are available near Pilo's A/C?
Nearby options include Level One Fitness gym and The Lavish Goat beauty and spa for fitness and wellness services.