One Hour Air Conditioning & Heating® of Houston

Reviews

• NH

  Nan Holt

  4 days ago
  5.0
  My thermostat died so I called One Hour A/C & Heating for help. Jacorey Bailey, the technician who came to my aid, was very professional, pleasant, helpful, knowledgeable, answered all my questions and installed a new thermostat (after presenting me with several options from which to choose). With our weather changing rapidly, having a working thermostat is essential, and Jacorey Bailey did an excellent job of making sure I will be comfortable in my home. I wish I could have Jacorey as my "go-to technician".
• CP

  Carol Payne

  5 days ago
  5.0
  One Hour Air Conditioning & Heating has serviced my HVAC system for many years. I have a Membership with them and have been totally satisfied with their services. Zuber Jamadar serviced my Trane unit today and went above and beyond explaining what my system was lacking. He helped me get all that I needed to shore the system up. It was not installed by them two years ago. I am requesting Zuber be sent for all my servicing needs. Great company!
• CS

  chris spencer

  6 days ago
  5.0
  The experience was great.I had a issue with my Hvac system on a Sunday and I called and they sent a AC Technician out in less than 2 hours to get my system back up and running again.Mr.Sweets was very patient and informative and did a great job.I will definitely recommend this company to anyone if you're having Hvac problems and etc.
• SD

  Shirley Dormire

  Jan 6, 2026
  5.0
  1/6/25 Joe Tuyishime came out today to perform our heater maintenance on 2 units. He was prompt, friendly, respectful and very professional. He explained what he planned to do and completed the service in a timely manner. Although I was never notified in the fall to schedule an appointment, I called this morning and they set up a same day appointment and Bruce was here within 2 hours after I called. I have been a customer for close to 10 years.
• CA

  Carlos Aguilar

  Dec 31, 2025
  3.0
  While we have had a decent amount of one hour employees in our home. All have been very respectful, helpful and honest for the most part. The wife and I were recommended a full replacement of duct work. The first time in they “completed the job” and I was told they were done as far as they could reach. I questioned what that meant because I was sold on a full replacement of duct work because of dust on my vents and this would also fix and evenly distribute the the air in my 1973 home. We had one guest room that wasn’t getting any air. The rest of the home felt fine. They successfully did get air to that room. The rep said they only replaced any ducts that did not require cutting Sheetrock they were not instructed to cut any Sheetrock. I notified him and let him know I was sold a complete duct replacement that was recommended by their rep. Once home I had noticed a broken light fixture in my attic that I wasn’t notified. AC wasn’t turning on which was a door with a sensor on the unit that wasn’t properly set and secured. One hour air being very responsive did the right thing and came back out a second time and addressed all the issues. I haven’t inspected everything but while doing the drywall repairs on my home. I did still see old ducts. As you can see in the images. They placed a piece of new duct to cover the old what I am assuming to hide the old. While I am happy the one room that wasn’t cooling or heating is now ready for visitors, I wasn’t impressed with the communication that was sent to the field personnel among other things. While I don’t believe they deserve one star because there is a lot of positives to their reps, this specific event did bring down my level of stars I would consider giving the company not the individual reps. The installer did save me a few grand and costly repairs down the line with the knowledge of the item that wasn’t installed. Lesson learned 1. Ask what duct work is it being replaced with. 2. Be prepared for repairs (we already knew this) ducts get replaced wall repairs and detailed clean up are on owner. 3. Assure before rep starts work ask how much are they communicated to have completed. 4. Assure you get everything installed you asked for. (One item wasn’t installed that we requested but grateful it wasn’t because it wasn’t the item we were actually wanting) saved us some money and a headache down the line. Things happen and the wife and I understand.

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