Business Details
About
PlumberEmergency PlumbersLeak Detection ServiceSewer & Drain CleaningWater Heater ServiceElectricianBathroom RemodelerKitchen RemodelerRemodeling ContractorHVAC Contractor
Houston area Plumbing, Heating, Electrical, AC Repair & Replacement, Home Remodeling & Renovations. Licensed Plumbers, Electricians, Home Services Since 1965.
Details
- Mobile paymentsAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
18,543 reviews
5 stars
16,554
4 stars
819
3 stars152
2 stars157
1 star
861
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the excellent and professional customer service provided by technicians, highlighting their politeness and willingness to explain issues clearly.
Technical Expertise
Technicians were frequently noted for their knowledge and ability to diagnose and resolve issues effectively, with several customers expressing satisfaction with the thoroughness of the service.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that costs were too high or that they were misled about free services, leading to frustration.
Timeliness
Customers appreciated the promptness of service, with many noting that technicians arrived on time and completed work efficiently.
- EEElisa4 days ago5.0Our Plumber, Jeff, found the problem under our kitchen sink right away. It needed a part, so he drove to the first store right down the street from us, but they didn't have it. So, he drove to a second store to find it and replaced our broken hose with the new one. He was determined to fix our sink that evening so he went the extra mile for us. This is exceptional dedication to his field of work. He was very kind and his service was excelent to us old folks and the price was reasonable for all that service.
- ALAlejandra Leshinski6 days ago5.0I’ll be honest- generally John Moore is not my first choice but I was completely impressed with Leonard and his team when they came to give us a diagnostic report on our generator. He walked me thru his findings and didn’t pressure. On price, I was shocked as it was equal to other competitors we had give us their diagnosis. I always thought they’d mark up the price but they were the same as the others. Thank you and your team, Leonard.
- DJDimas Jovel6 days ago5.0I had a great experience with John Moore. I called about my heater not working, and Cannon came out the same day to diagnose the issue. He was professional, quick, and walked me through several options. The best part was the zero-pressure approach; he gave me space to think it over before deciding. We scheduled the work for the next day, and I’m very pleased with the result. Highly recommend Cannon and the team!
- MLM & M LeasingDec 4, 20255.0Excellent customer service. It was easy setting up an appointment and they even offered a free estimate, they gave me upfront pricing even including how much it would cost if their first attempt at fixing my plumbing issue was not successful and they had to be more invasive. I would definitely recommend John Moore for plumbing services and shout out to our technician Daniel H., he was so polite and did not pressure us to commit to their services, he was honest and forthright and we are very pleased with his work.
- PPPhilDec 1, 20251.0Misleading “Free Check” Promise – Asked to Pay Extra for Problems That Didn’t Exist John Moore advertises that they will “come out and check your issue for free.” THIS IS A FALSE STATEMENT. I purchased their summer/winter maintenance plan. During the winter check, the first technician admitted he didn’t know how to test my mini-split systems. He also claimed two zoning dampers weren’t working and said he would need to “call support” — but only if I paid an additional troubleshooting fee, even though there were no issues with the system. He also recommended off-season services that made no sense. When I called to complain, they sent a second technician. He DID start checking the system, but it immediately became clear he did not understand how my zoning works. He did not know that the main control panel manages all three zones — allowing temperature changes, zone shutoff, and zone activation from one place. Instead, he insisted he needed to go to the other thermostats to adjust temperatures. Because he clearly did not know how to operate the system properly, I asked him to leave. I requested a supervisor callback on 11/20 and was told someone would contact me “shortly. It has now been 11 days with NO response. A different HVAC company inspected my system afterward and confirmed EVERYTHING is functioning perfectly. Bottom line: Their “free check” claim is misleading. I was pushed toward extra charges for issues that didn’t exist, and both technicians lacked knowledge of the systems they claimed to service. I cannot recommend John Moore based on this experience.
Frequently Asked Questions About John Moore Services
What services does John Moore Services provide?
John Moore Services offers plumbing, heating, electrical, AC repair and replacement, home remodeling, and renovations in the Houston area.
What brands does John Moore Services work with?
They work with brands such as American Standard, Delta, AO Smith, Carrier, Lennox, Daikin, Trane, Rheem, Grohe, Rinnai, Ruud, Kohler, Elkay, Rohl, Zurn, Moen, InSinkerator, and Nest.
What are the operating hours of John Moore Services?
They are open 24/7 from Monday to Saturday and from 10:00 AM to 7:00 PM on Sundays.
Where is John Moore Services located?
They are located at 10005 West Sam Houston Pkwy N, Houston, TX 77064, US.
What payment options are accepted by John Moore Services?
They accept American Express, Cash, Check, Discover, Financing, Invoice, MasterCard, and Visa.
Does John Moore Services serve customers who speak Spanish?
Yes, John Moore Services provides services in both English and Spanish.
How can customers contact John Moore Services?
Customers can contact them via phone at +1 713-853-9881 or email at service@johnmooreservices.com.
Are there any special offers available from John Moore Services?
Yes, they have special discounts and offers available. You can find more details on their website's coupons page.
What nearby home improvement stores can customers visit before/after visiting John Moore Services?
Customers can visit The Bath & Kitchen Showplace and HomePro, which are nearby home improvement stores offering plumbing and construction supplies.
Are there any religious organizations near John Moore Services for community engagement?
Yes, nearby religious organizations include Graceway Church, Houston First Church Of The Nazarene, Congreso Equipando, and Primera Iglesia del Nazareno en Houston, which customers might visit before or after their service appointment.
What local contractors and construction services are near John Moore Services?
Nearby contractors and construction services include Remedial Construction Services, Ashton Woods Homes, and Brock Group, useful for customers seeking additional home service solutions.