DRB Homes Houston Division

Reviews

• CP

  Chris P

  Oct 9, 2025
  1.0
  Due to the poor construction and lack of integrity of the construction manager Haley, I would NOT purchase a home through brightland homes. My entire home buying experience was ruined due to Haley. She ignored 80% of the issues that we brought to her attention during the initial walkthrough by waiting until THE MORNING of my closing date to tackle the issues. Also, while rushing to fix the issues, the construction team put a hole in my soffit, creating another issues on top of the issues that were already present. I had to push my closing appointment back twice and the issues still weren’t fixed. But it gets worse, Haley gave me her word that she would fix the soffit back to its original state but she quickly went back on her word as soon as I closed. Haley stopped answering the phone and replying to texts as soon as I closed. I had to reach out to the sales rep Katie, corporate, her manager Don, and several others just to get work completed on my home that should have been completed after the initial walkthrough. The issues eventually did get fixed but it took screenshots, threats of poor reviews, and reaching out to corporate JUST to get Haley to fix my home. It took 29 days AFTER closing for my issues to be completed. There were times when Haley and I would agree on a date to work on my home and not only would the crew not show up, she wouldn’t even have the decency to communicate that they wouldn’t be there with me. A complete waste of my time. I had to take off from work just to have my time wasted and nothing completed on my home. You would honestly think that a construction manager would take pride in their work. I even had cemented footprints in my driveway. I had to have my driveway ardexed it looks so bad. As a construction manager, it’s clear that she isn’t taking time to actually walkthrough the homes herself to ensure quality. I do want to give a shout-out to Katie M, the sales rep. She is a rockstar. She is an asset to brightland. She deserves 5 stars. When Haley started ignoring me, Katie acted as a middle man for communication between Haley and I. And she didn’t have to do that but she did because she truly cares about the customer. In summary, I would not recommend brightland until they hire construction managers who care. And if you do decide to work with them, make sure you do a thorough walk through and do not close until you are completely satisfied. I wouldn’t wish my experience on my worst enemy. It’s sad that one person can make the entire company look bad, but Haley you were successful in doing that. Bravo. Thank you to Don and Katie for being stand up individuals.
• AD

  Ayaz Dewani

  Dec 18, 2024
  5.0
  Had a very good experience working with. As a realtor I see Katie worked very hard and her response time was great. One of the best sales counselors in this industry
• TS

  Tina Shumway

  Mar 31, 2022
  5.0
  I stopped in to Terra Estates last weekend and the Sales Counselor Brittany was great! She was able to answer all my questions and made the whole experience very pleasant.

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