Technicians are consistently described as friendly, knowledgeable, and professional, providing thorough explanations and support.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling certain repairs and services were overpriced.
Reliability
Many reviews highlight the company's prompt response times and reliability in service, often accommodating urgent requests.
Quality of Work
Overall, customers are satisfied with the quality of work performed, noting thorough diagnostics and effective repairs.
MC
Misty Cruz
Dec 24, 2025
5.0
Our Air went out on the 23rd of Dec. We were expecting a house full the next day and it is 80 degrees. Thank God for Jimmy and Bon air who came on Christmas eve and fixed us rite up. They are always knowledgeable and friendly. She we have the plan with them it did not even break the bank! Thank you Jimmy for working on Christmas eve!
RM
R MB
Dec 15, 2025
1.0
We recently had a tech from Bon Air at our home to check to see if our filter needed to be changed. We have used this company for over 10 years. We have always replaced the filter as recommended by Bon Air. After checking the unit the tech showed us photos of mold growing in what was supposed to be our ac unit and recommended that we have him install a $1,000 air purifier. What he did not know was that our ac unit was professionally cleaned (along with the interior of the house) two months ago thanks to a white mold problem. The following day we had another company check our ac unit for mold. I went up into the attic with the tech and he showed me the interior of the unit which had no mold at all anywhere. The photo he showed us of an ac unit with mold growing in it was not our unit. We will not be using Bon Air for our ac service in the future.
DJ
Dalton Jones
Dec 5, 2025
5.0
Our primary AC unit for our house was 28 years old when we moved in to this house 2 years ago. We had multiple quotes to replace it but Cody at Bon Air was the most professional and straightforward rep I’ve ever dealt with on the HVAC side. It’s one of the most expensive purchases you can make for a home and he made it extremely transparent for us. Explaining exactly what SEER rating was recommended for our home, how much it would actually improve our energy bill, etc. He was available day and night to answer any questions we had. I will absolutely keep doing business with Bon Air just for the customer service.
AF
ace froehle
Dec 2, 2025
5.0
Ashton was great, came out super knowlegable. was able to troublehsoot my problems and find that it was the controller for my hvac that was epxerincing issues. was in and out in a timely manner and able to get me up and running for the time being on heat at the mometn.
my units appears to have been maintenced by bon air for about a decaded by the previous home owner. so it was nice to see such great customer service that the previous home owner received.
SK
Sara Khaghani
Nov 26, 2025
5.0
I highly Recommend this company! They are very professional, Knowledgeable , Respectful and they have reasonable prices. They installed new unit in summer for me .
Very CLEAN and fast service!
I’m also happy with the Services after installation and all the follow up .
THANK YOU 🙏
Frequently Asked Questions About Bon Air Service Co., Inc.
What are the operating hours of Bon Air Service Co., Inc.?
Bon Air Service Co., Inc. is open 24 hours a day, seven days a week, with phones answered around the clock.
Where is Bon Air Service Co., Inc. located?
Bon Air Service Co., Inc. is located at 1905 W Jefferson St, Grand Prairie, TX 75051, USA.
What services does Bon Air Service Co., Inc. provide?
They specialize as HVAC contractors offering heating, air conditioning, air quality consultation, and heating equipment supply.
How can I contact Bon Air Service Co., Inc.?
You can reach them by phone at +1 972-264-2244 or email at service@bonairservice.com.
What payment methods are accepted at Bon Air Service Co., Inc.?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
When was Bon Air Service Co., Inc. established?
Bon Air Service Co., Inc. was established in 1971.
How can the nearby Party Girlz Boutique be useful during a visit to Bon Air Service Co., Inc.?
After visiting Bon Air Service Co., Inc., customers can shop for women's clothing and fashion accessories at Party Girlz Boutique, conveniently located nearby.
Are there any beauty salons close to Bon Air Service Co., Inc. for additional services?
Yes, Sharp Edge Barber Shop, Double Take Salon II, and Pretty Drastic Boutique are nearby, offering grooming and beauty services that customers can enjoy before or after their visit.
What lodging options are available near Bon Air Service Co., Inc. for out-of-town customers?
Nearby hotels and motels include 1902 Studios, Kensington Motor Lodge and Apartments, Neal's Court, and Abundant Life Apostolic, providing accommodation options for visitors.
Can customers visiting Bon Air Service Co., Inc. find automotive services nearby?
Yes, there are several automotive service providers nearby such as Kelly Tire Shop, D-Town Tires, AJ's Autobody, and Infinity Auto Parts for tire repairs, auto body, and parts.