Business Details
About
PlumberDrainage ServiceLeak Detection ServiceSewer & Drain CleaningSewer Cleaning CompanyWater Heater ServiceGas Line ContractorWater Purifiers
Legacy Plumbing, now Ace Hardware Home Services, is an award-winning plumber serving North Texas homeowners, landlords, and small businesses. Every day, our team works to transform lives — for our employees, our customers, and our community — by inspiring each other, redefining service, and spreading good by doing good. From emergency repairs to water heater, sewer line, and PRV replacements, thousands in Frisco, Plano, McKinney, and nearby cities trust us — will you? While our name has changed, it’s still the same great Legacy team you know and love, now partnered with Ace Hardware, a company built on helpful service with 5,800+ locally owned stores. Together, we’re excited to continue supporting our community for years to come.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- Cash onlyNot available
- Onsite servicesAvailable
Location
Hours
Reviews
5.0
1,801 reviews
5 stars
1,766
4 stars14
3 stars3
2 stars5
1 star13
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians consistently demonstrated professionalism, courtesy, and thoroughness in their work.
Customer Service
Customers praised the exceptional customer service, including clear communication and responsiveness.
Quality of Work
The quality of repairs and installations was frequently highlighted as meticulous and effective.
Transparency
Many reviews noted the transparent pricing and clear explanations of services provided.
Reliability
Legacy Plumbing was recognized for their prompt service and reliability in addressing plumbing issues.
- GSGreg Sanchez3 days ago5.0I am so grateful for you guys! I am in the process of selling my house and one of the repairs needed was my guest bathroom toilet. Legacy (Jacob Johnson to be precise) came out the morning I made the appointment and was so kind and personable. Great dude and even better plumber! He let me know my options transparently, proceeded to get the job done quickly and thoroughly. I am so pleased and impressed with him and his work! Canon is also a tremendous individual. He assisted in writing up an email which stated why the option was chosen, which will help the buyers understand the work involved and complete the terms of the sale. Two great men at a great company. Forever grateful for you guys!
- BTBridgette Taylor3 days ago5.0Jake from State Farm is no comparison to Jake at Legacy! From start to finish, Jake delivered exceptional client service. He not only educated me thoroughly, but also demonstrated impressive efficiency and professionalism throughout the process. What stood out most was his dedication—Jake went above and beyond to not provide options of resolve to my primary concern but also anticipate and provide solutions for potential future issues. Truly top-tier service!
- CPChris Pecoraro6 days ago5.0Had Rocky come out and service a small leak we were experiencing. He was quick detailed in his approach and solved the issue. I have and will continue to use legacy plumbing for all services the provide as they are a first class company. Have never had an issue with any tech and always appreciate their thoroughness. Also, they are a very charitable company contributing to different organizations throughout the year and offer the client to join in donating.
- MMManny MoralesNov 13, 20255.0Nicholas was great. Early, respectful, personable, professional, knowledgeable. And he backed it all up with a quick fix of my outdoor faucets, for which he provided options and recommendations with the associated costs, pros, and cons. He was awesome! Legacy made this easy for me and as respectful of my time as possible. Cost effective, but they made this about service and delivery of a committed solution and not cost. I’ll call them again anytime I need plumbing assistance!
- MCMitch ClarkeNov 10, 20255.0Legacy made it same day. They met the service window as promised and kept me updated on arrival time. Brandon was knowledgeable, professional, and informative. The problem with tankless hot water heater was resolved and we learned how to maintain our unit and troubleshoot. That being said the pricing was really fair and transparent so these guys will be our goto plumber so years to come. Thanks for outstanding customer service and fair honest business practice. That is really hard to find these days so I highly recommend Legacy Plumbing.
Frequently Asked Questions About Legacy Plumbing
What should the customer know about your pricing (e.g., discounts, fees)?
We give upfront pricing on the phone before you book. Our advocates have possible pricing available when you call so you can know what to expect before our licensed, bonded, and insured technician arrives! We understand that each plumbing situation is different, and although our advocates can give you possible pricing, we like to have our techs assess and give a firm price before beginning any work. Our customers really appreciate how upfront we are.
What is your typical process for working with a new customer?
Feel free to call us, and one of our highly trained advocates will be happy to listen, understand, and provide pricing for your specific plumbing situation and need. If it is a plumbing issue our advocates can not answer for you, don't worry! Our advocates are able to call our field supervisor, Theron, who has 20+ years of plumbing experience, to help you and talk to you about your specific plumbing situation or need! We will never tell you something we don't know. We pride our company on being upfront and honest, and you will always get a pleasant experience on the phone. Once the situation is addressed, our advocate can book your appointment!
What education and/or training do you have that relates to your work?
Our plumbers are licensed, bonded, and insured. We keep up with plumbing code changes each year in Oklahoma so that we can always do the safest work possible for our customers.
How did you get started doing this type of work?
Legacy Plumbing is the premier plumbing provider. Founded in 2006, Legacy Plumbing exists to redefine what service is, inspire each other to be our best selves, and spread good by doing good. At Legacy, our employees don’t just “punch a clock.” They are part of something much bigger, and we all work together to fulfill our purpose of positively transforming each other, our customers, and our community. If you want a rewarding and meaningful career with top professionals, consider joining our team. Legacy Plumbing hires only the most seasoned professionals to represent our company. You don’t just acquire a new job when you join the Legacy Team. You become part of a family. We believe that personal relationships developed over time make the foundation of our company’s success. We are excited to expand our plumbing services nationwide, focusing on positively impacting and transforming the lives of employees, customers, and the community.
What types of customers have you worked with?
We work with residential and light commercial!
What advice would you give a customer looking to hire a provider in your area of work?
Check reviews when looking for a reputable company to handle your plumbing situation/need. It wouldn't hurt if they were licensed, bonded, and insured. Ensure they carry the adequate licensing and insurance requirements for your city/state!
What questions should customers think through before talking to professionals about their project?
We provide pricing for all scenarios and ask questions to truly help you as a customer so we can do our best. Questions you might consider asking yourself would be:
1. Will I be home for this project? (We do not service unless you are home).
2. Should I purchase what I want installed? Faucet, shower head, spigot, garbage disposal, water heater, etc. (We can supply all of these if you don't want to purchase your own)!
3. Am I 18 years or older? (We will not service a home unless the resident/person is 18 or older)
4. Can I describe what is going on over the phone?
5. Is this something I can actually repair on my own, or do I need assistance? (We never want you to pay for what you don't need)
What services does Legacy Plumbing offer?
Legacy Plumbing offers a wide range of plumbing services including leak detection and repair, installing sinks, toilets, water heaters, garbage disposals, as well as sewer and drain cleaning and repair, and light commercial plumbing services.
What areas does Legacy Plumbing serve?
Legacy Plumbing serves many cities across North Texas including Frisco, Plano, McKinney, Allen, Denton, and many others nearby, ensuring local access to expert plumbing services.
What are the business hours of Legacy Plumbing?
Legacy Plumbing is open Monday to Friday from 7:00 AM to 8:00 PM, and on Saturday and Sunday from 7:00 AM to 5:30 PM.
How does Legacy Plumbing price its services?
They provide upfront pricing over the phone before booking, giving customers possible costs ahead of the technician’s visit; a firm price is given after the technician assesses the situation on-site.
What is the process for new customers to schedule service with Legacy Plumbing?
New customers can call the highly trained advocates who listen to your needs and provide pricing. If needed, they consult a field supervisor with over 20 years experience before booking your appointment.
Which brands does Legacy Plumbing work with?
Legacy Plumbing works with well-known brands such as American Standard, Delta, Kohler, Moen, Navien, Rinnai, Watts, and others to provide quality plumbing products and services.
What nearby businesses can customers visit when they come to Legacy Plumbing’s location in Frisco?
Nearby places include Ray Law for real estate needs, Integrity Insurance Group for insurance services, Lotus Aqua Spa and Absolutely Fabulous Spa for relaxation, and On The Spot Jewelers for jewelry services, providing convenient options around Legacy Plumbing.
Are there any insurance agencies near Legacy Plumbing’s office in Frisco?
Yes, customers can find several insurance agencies nearby such as Integrity Insurance Group - Mouton Agency, CNC Insurance Brokerage Services, Belus Insurance Agency, and Allstate Insurance for various insurance needs.
What relaxation and beauty services are located near Legacy Plumbing?
Nearby, you can find Lotus Aqua Spa, Absolutely Fabulous Spa, J Aoshima Beauty salon, Swish Salon, and Lash + Luxury for a variety of massage, spa, and beauty treatments.
How can customers learn more or get in touch with Legacy Plumbing?
Customers can visit their website at https://legacyplumbing.net/frisco-tx-plumber/, call them at +1 972-707-2184, email Info.LGC@acehomeservicescorp.com, or connect via their Facebook page Legacy Plumbing or Instagram @legacyplumbingtx.