At Your Service Flooring

Reviews

• BN

  Bruce N

  Feb 25, 2026
  5.0
  I first purchased a floor here in 2021 for my kitchen, laundry room, half bath, and a small hall. Probably around 400 sq. feet of luxury vinyl tile. Everything went well, except that areas of the floor began to fail at the tile joints after a few months. It turns out the the material was particularly sensitive to the leveling of the substrate (concrete slab, in my case), and quite brittle. I called and spoke to Sal, a key employee there, who quickly came out, assessed the situation, and sent the installer out to un-install damaged portions of the floor, re-level, and re-install, replacing what had failed with new. It was not good that the floor was failing, and neither they nor us were happy about it. But the folks at the company - Sal, owner Joe, and manager Elder, didn't flinch. Instead, they were helpful, apologetic, and concerned. They promised to make it right. Yes, the floor was warranted, but still - they didn't dodge for cover or give excuses, but instead got right on it. All was done quickly, professionally, and with no cost to me. What a change from what we've come to expect these days! This happened again in about a year. They made similar repairs, without hesitation and at no cost to me. When it happened the third time, we decided together that it was best to start over with an entire new floor and preparation. Again, this was done quickly professionally and without cost to me. Fast forward to early 2025, when the floor was failing again in similar fashion. Again, Sal, Joe and Elder promised to make it right, and they did. They dealt with the mfr's rep to get approval for a second full replacement, and also suggested a different flooring that was similar in style and appearance but made with a different process/formula. Taking their advice, we opted for the new material. It took them a while to get the stuff, and life and the Holidays happened, so it was done early this year (2026) which was my choice. They took up the old floor, re-leveled the entire area, and installed the new floor. It looks great and it actually feels firmer underfoot than the old floor. Every time they were here, the installers were courteous, conscientious, and cleaned up very well. Sal was out here a few times over the years, and always professional, helpful, and... smiling! Installing a product or providing a service is only half of it. The other half - often more important - is what happens when there is a problem. To be honest, I expected the big runaround or to be simply blown-off. But wow! Talk about great service! Standing by the products sold and the quality of the labor provided was once commonplace. But now? Such a great and unusual thing! I have no hesitation recommending At Your Service Flooring to anyone. In fact, I have recommended them to several friends and neighbors, and would use them again without hesitation. In the unlikely event that more problems arise, I don't doubt they'll take care of it. Joe, Sal and Elder - You rock! Keep it up!
• RP

  Rick Parker

  Feb 23, 2021
  5.0
  Always friendly, great prices, full gamut of remodeling services.
• RM

  Richard James Madrzak

  Oct 23, 2018
  5.0
  Joe and Elder are amazing. So helpful, so kind. I love going to this store. Update: 1/27/20: I just purchased my top of the line carpet with super soft padding. It is a dream. Again, Joe (and now Sal) did such a wonderful job guiding and suggesting. The install process was flawless. Thank you Joe Lucas! Rick
• MR

  Mike Robb

  Jun 16, 2018
  5.0
  Crazy awesome. The staff knows so much about flooring and floor materials. They have so many options showing inside their store. They also have samples of flooring installed in there shop. This way you can see it, feel it, and contemplate what it will really look like. They do installation too. Having used them I can tell you they are professional and do great work.
• BB

  Benita Bradford

  Apr 28, 2018
  5.0
  We used them for the second time. They installed wood flooring. Everyone we experienced was exceptional to include Joe Lucas, Elder, Judy, and the install team Leo and Edgar! The floors look wonderful. Leo and Edgar were exceptional installers, clean and profressional. They take pride in their work. We will use them again!

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