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Window Installation ServiceWindow SupplierDoor SupplierSiding ContractorHome Improvement Store
Experience Window World's unrivaled ENERGY STAR replacement windows, doors, vinyl siding, and more. Contact us to schedule your free in-home or virtual quote today!
Location
Hours
Reviews
4.3
175 reviews
5 stars
133
4 stars
6
3 stars
8
2 stars
6
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some praised the responsiveness and professionalism, others reported significant delays and poor communication.
Sales Experience
Sales representatives, particularly Chris Woo, received high praise for their knowledge, professionalism, and helpfulness throughout the sales process.
Installation Quality
Installation teams were generally commended for their efficiency, professionalism, and quality of work, although there were some complaints about incomplete jobs.
Product Quality
Customers expressed satisfaction with the quality of the windows and doors, noting improvements in energy efficiency and aesthetics.
Timeliness
Many customers experienced long wait times for installation and product delivery, leading to frustration and dissatisfaction.
- TTTim Twomey1 day ago5.0I began this process skeptical at first due to the cost versus perceived actual need since our existing windows had no real issues. Many other projects of this type provided a very low satisfaction rate based on cost, value and customer service. Mr. Woo (El Paso) was exceptional upon delivering a product customized to our situation to include 17 windows on our primary home. Mr. Woo patiently explained all aspects of the sale allowing my wife and I to digest the information effectively without pressure. After all details were complete, the price was a pleasant surprise as it was significant less than others we had priced. From that point through the entire process I was impressed with the Window World team. Communication was top notch with calls, texts and milestone updates. The construction team was amazing as the process was efficient with each person having a job and helping each other completing the job in 1 1/2 days as promised. On the second day, the main office called that the installation truck had broken down and they would not be able to complete the project that Friday. Instead, two installers came on Saturday with a rental truck on their day off and completed the remaining windows. The installation and window quality is exceptional receiving numerous compliments and providing a great upgrade including clarity, temperature reduction and overall beauty adding great curb appeal to our home. I could not be happier with this purchase and would not hesitate to use Window World on future projects or recommendations for my closest friends and family. Thank you for offering such a high quality product at a fair price with first class service.
- JGJamie Graves5 days ago5.0this is our first time using Window World El Paso and our experience has been nothing but great. Chris Woo, our design consultant, was extremely professional and kind and answered all of our questions. and our installer Luis and his crew were absolutely amazing. they started in a specific room that i asked and got our entire house done in around 5 hours. it was so fast and easy and made the entire process enjoyable. we’re so happy with our windows and are going to recommend Window World of Southwest Texas to everyone who’s looking!
- COCecilia OlsonNov 11, 20255.0I met Chris Woo and he is so very knowledgeable. He took the time to go over the brochure and ask me how many doors and windows I have in my home as well as my front door. He was very transparent about a timeline With the holidays coming up. He offered a free estimate which I will have done very soon. I am very excited to explore options for upgrading my home. I am very impressed by Mr. Woo and I’m sure that he and Marco Salcido will take great care of me.
- WWWilliamNov 4, 20255.0Had a great experience with our custom window purchase and installation. Chris Woo did an exceptional job and he was very professional and friendly. We're very happy with our new windows!
- LMLETICIA MORALESOct 29, 20251.0NO Stars for this company! Window World is overrated. Service was very poor, the sales person Mr. Woo & manager do not know how to measure window sizes. Mr. Woo was rather aggressive with his sales techniques. There is no follow up team on mistakes done by Window World. The customer service sucks. Window World performed very poorly. The only exception was the window installer, Edgar was the only one who knew what he was doing. The value of the windows is not worth the price.
Frequently Asked Questions About Window World of Southwest Texas
What types of payment methods and financing do you offer?
We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.
Will the replacement windows be installed from the inside or outside?
The majority of our replacement windows are installed from the outside. In some situations it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.
Do you install replacement windows year-round? If so, will I lose a lot of heat/cooling at the time of installation?
Window World installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.
How can I prepare my house for my replacement windows?
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
How long will it take to get my replacement windows? How much time should I allow for the installation?
Since every window ordered is custom-built to fit your home and design choices, manufacturing times vary. Once delivered, the type of window being installed and the type being removed help determine the amount of time needed to complete the job. On average, each window takes about 30 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
What type of warranty is available for my windows?
All windows and patio doors we sell come with a manufacturer’s lifetime limited warranty and a repair labor guarantee, good for as long as you own your home! Contact us or see our warranties page for more details.
What happens to my old windows?
After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as it arrives for your installation.
What do I do if there is a problem with the windows?
Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. You are always welcome to contact us for help.
What payment methods and financing options are available at Window World of Southwest Texas?
They offer cash, check, and financing options, subject to approved credit and promotional periods. Contact them for current available options.
Are replacement windows installed from the inside or outside?
Most replacement windows are installed from the outside, but installation experts will assess and explain the best method for your home on the day of installation.
Does Window World of Southwest Texas provide year-round window installation, and how do they minimize heat/cooling loss during installation?
Yes, they install windows year-round and complete installations typically in one day using a one-window-at-a-time process that minimizes heating and cooling loss.
How should I prepare my home for window replacement?
Remove curtains, blinds, window treatments, and wall decorations near windows. Security sensors should be turned off. Provide a clear path for installation.
How long will the installation and manufacturing of custom replacement windows take?
Manufacturing times vary since windows are custom-built. Installation averages about 30 minutes per window, with additional time for trim and cleanup, usually completed in one day.
What warranties are offered on windows and patio doors?
All windows and patio doors come with a manufacturer’s lifetime limited warranty and a repair labor guarantee valid for as long as you own your home.
What happens to old windows after replacement?
Window World removes and properly disposes of old windows unless you notify the installation crew beforehand that you wish to keep them.
If there is an issue with my new windows, what should I do?
Contact Window World for assistance; many common issues are easily corrected and don’t indicate a defect.
What are the business hours of Window World of Southwest Texas?
They are open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 10:00 AM to 2:00 PM. Closed on Sundays.
Which nearby places can I visit before or after my visit to Window World of Southwest Texas?
You can visit nearby places like Angry Owl Southwest Grill & Cantina for dining, The Backstreet Gym for fitness, or The National Bank Of El Paso for banking needs, all located near Window World on North Mesa St.
Is there a salon or spa near Window World of Southwest Texas where I can relax?
Yes, Ladies & Lords Hair Design and LCI Hair Studio, both beauty salons offering various services, are conveniently located nearby.
Are there any real estate-related services near Window World of Southwest Texas?
Nearby real estate services include Sierra Title Co., Realtor Charilyn, RC Properties, and EXIT Southwest Realty, useful if you are considering home improvements or moving.