Williams Insulation

Reviews

• MM

  Megkeepit100

  Jun 27, 2024
  1.0
  Josie is utterly unprofessional. I would not have this woman handling my business whatsoever. This is a good company but this woman makes this company look so bad. My business partner and I both had terrible interactions with her and ended up going with a different company for this reason. She only made excuses to not do the job and hung up on me after confronting her about this. Never have I been hung up on by a company that we spend large amounts of money with let alone any company. Please take this woman off your customer service/any business interactions.
• SS

  Saul Servin

  Feb 7, 2024
  1.0
  Terrible service.
• LS

  Lisa Sorensen

  Jan 4, 2024
  1.0
  By far, the worst service company I have ever had to use. They were contracted to install 2 gas fireplaces as part of a rebuild. The fireplaces were installed in May, and the start up of the fireplaces were supposed to happen in September. The start-up didn't happen until October, and didn't happen until 2 no-shows or rescheduling. When it did happen, we were told that when the fireplaces were installed, the blowers weren't installed. Additionally, one of the remotes wasn't working to turn the fireplace on. After several more no-shows or reschedules, Bobby Ortega states that the wrong blowers were brought to install. On November 20th, we're told the blowers that were sold to us (by them) does not come with a wall switch controller and they were in the process of getting 2 other blowers with a controller and that it will take a few days. It is now the beginning of January and they have been completely unresponsive. They have a quote on their business profile: "We are dedicated to completing projects that improve our local community." This is so far from who they really are. We haven't been able to use either fireplace this entire winter. Nothing but a huge disappointment. If you are thinking about using them, save yourself the time, money and frustration and find a company that understand what customer service is and don't use Williams Insulation. If I could, I would have them uninstall the fireplaces and ask for a complete refund.
• KK

  Kenny Pascoe (Kenny)

  Oct 5, 2023
  4.0
  Quick easy unload! They don’t take semi trucks until after 8 am but before 2pm. But it’s quick and easy.

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