Business Details
About
Air Conditioning ContractorHVAC ContractorHeating ContractorHeating Equipment Supplier
Moss Heating & Cooling is a family-owned HVAC company based in Dallas, Texas, proudly serving the entire DFW metroplex. Since 2021, we’ve helped Texans stay comfortable year-round with dependable air conditioning and heating services, specializing in repairs, maintenance, and full system installations. We know how brutal the Texas heat can be, and we’re here to ensure your home stays comfortable when it matters most. From residential service calls to commercial HVAC maintenance and new construction projects, we bring skilled craftsmanship and reliable service to every job. At Moss, we’re committed to delivering an exceptional experience to every customer, from the first call to the final walkthrough. Contact us today!
Location
Hours
Reviews
4.9
866 reviews
5 stars
838
4 stars
21
3 stars0
2 stars2
1 star5
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as professional, knowledgeable, and courteous, providing clear explanations of their work.
Customer Service
Customers appreciate the quick response times and the thoroughness of the service provided, often highlighting the technicians' willingness to answer questions.
Efficiency
Many reviews mention the efficient service and timely completion of jobs, with technicians often resolving issues quickly.
Communication
Customers value the clear communication regarding service options and pricing, with many technicians taking the time to explain the processes involved.
Trustworthiness
Moss Heating & Cooling is frequently recommended for their honest assessments and lack of pushy sales tactics, earning customer trust.
- HSHomer Simpson6 days ago5.0I had a great experience with Moss Heating and Cooling. The technician arrived right on time, was professional and very knowledgeable, and explained everything clearly. His communication was prompt and he responded quickly to my questions. I felt confident in his reliability and would highly recommend Moss for any HVAC service.
- JLJuan Llanos6 days ago5.0I was nervous when I called Moss Heating & Cooling for an AC contractor service, but the team was incredibly prompt and responsive from the first call. They arrived on time, explained what needed to be done with honesty and professionalism, and completed the repair quickly. The technician was punctual, friendly, and answered all my questions about indoor air quality and thermostat settings. I left feeling relieved and very satisfied with the quality of service. Highly recommend!
- TWTyler WearNov 17, 20255.0My AC went out and I've been searching for quotes to get the system replaced. So far, Moss Heating & Cooling has been prompt, friendly, professional, and very reasonable on pricing and options. Jeff was very knowledgeable, helpful, and respectful and I'd definitely recommend them for your HVAC needs.
- CMCody MartinNov 16, 20255.0Review changed from 1 to 5 stars. Summary of original review: Moss did some work on our unit recently. This past weekend our unit stopped working. Another tech come out that night as part of an emergency call and identified the problem as incorrect installation/wiring of the original tech's work. He said nothing could be done that night but he would talk to his service manager on Monday. Fast forward to Monday morning shortly after 8am and I received a call from the service manager saying they had the parts ordered and they would be out that day to resolve the issue at no cost to us. At the time of writing this update, our AC is fully functional! Mistakes happen. In the end they did right by us with no questions asked in a reasonable timeframe. Thank you to Richard and Michael!
- SHShane HarrisOct 28, 20255.0I can't say enough good things about Moss! The last two technicians described the whole process of what they were doing and why, in as much detail as I could ask! They give technical preventative maintenance tips, not just that you have change your filter, keep the units vents clean etc., no, they give you they give you reasoning for doing these things and give you things to look out for. Tanner, the last Tech was really personable and very, very knowledgeable in his field. I'd brought up some concerns about a possible solenoid or capacitor issue, so Tanner told me and showed me what he was looking for, showed me results and described what would be the normal tolerances. No company has to do this, and understandably, a lot of people don't want others looking over their shoulders when they're trying to work, but Tanner was a champ and he gave me some great insights as to what was going on inside the compressors. With great customer service, very well established processes and technology, i.e. alerts, tracking, invoice and feedback generation etc., I feel validated in my choice of A/C companies. I always come off a lot better educated after working with and talking with Moss! Can't send enough thanks. You guys rock!
Frequently Asked Questions About Moss Heating & Cooling
What services does Moss Heating & Cooling offer?
Moss Heating & Cooling provides heating, furnace installation and maintenance, cooling, AC installation and repair, ductless systems, mini-split installation and repair, indoor air quality solutions including air filtration, humidifiers, and dehumidifiers.
Where is Moss Heating & Cooling located?
Moss Heating & Cooling is located at 11145 Morrison Lane, Dallas, TX 75229, USA.
What are the operating hours of Moss Heating & Cooling?
Moss Heating & Cooling operates 24 hours a day, 7 days a week, every day of the year.
How can I book a service appointment with Moss Heating & Cooling?
You can book a service appointment through their online reservation system at https://book.servicetitan.com/.
Is Moss Heating & Cooling a family-owned business?
Yes, Moss Heating & Cooling is a family-owned HVAC company serving the Dallas-Fort Worth metroplex since 2021.
Does Moss Heating & Cooling provide services for both residential and commercial properties?
Yes, they offer heating and cooling services for residential, commercial, and new construction projects with skilled craftsmanship and reliable service.
What are some nearby businesses where I can shop or grab a bite before or after visiting Moss Heating & Cooling?
Nearby places include Taqueria Y Antojitos Guicoy, a restaurant for dining, Mundo Vaquero for clothing shopping, and Zeta Java, a coffee shop.
Are there other HVAC service providers near Moss Heating & Cooling?
Yes, nearby HVAC providers include Millenium Heating And Air Services LLC and Millennium Heating & Air Services.
Which nearby places can help with home improvement needs in the Moss Heating & Cooling area?
BathTubandShowerStore.com offers home improvement products, Share Remodeling provides construction and carpet services, and Eco Energy Heating & Cooling is another local HVAC and home improvement store.
How can I connect with Moss Heating & Cooling on social media?
You can find them on LinkedIn at https://www.linkedin.com/company/75878048/, on Facebook at https://www.facebook.com/mossheatingcooling, and on Instagram under the handle ask.moss.