TK Elevator Austin

Reviews

• LH

  Leonel Huerta

  Mar 19, 2026
  1.0
  Worst company I have ever used by far. No one contacts you, no one respects your appointment, no one even responds to you. GCs in Austin stop hiring these clowns.
• FP

  Faith Painter

  Mar 18, 2026
  1.0
  We used TK Elevator for one of our buildings, and it has been an issue at every single step. First, we had to jump through hoops just to figure out who our account manager even was (Jason). Once we finally tracked him down, we expected things to improve they didn’t. We scheduled a renewal for our elevator certificate, and they no-call/no-showed twice. When we finally got a response via email, we were told they could come “in a couple of weeks.” After pushing back (because that’s obviously unacceptable), they suddenly had availability within two days so clearly the delay was never necessary to begin with. Then the technician showed up without notifying anyone, despite being explicitly instructed to do so. After that, it took a month and a half and constant follow-ups just to receive our certificate, even though in Texas it’s supposed to be provided within 5 days. Next issue: their online portal. We couldn’t log in because we weren’t set up as site managers something they had to manually fix, which took another 2–3 weeks. Then came more delays just to add our account, requiring unnecessary and repetitive information. Another few weeks wasted. And now, the best part: every time we try to click “Pay Bills,” we get an “internal error code” (their IT issue). We’ve been trying to resolve this for over a month, and their “solution” is to clear cache and cookies every single time. That’s not a solution that’s a workaround for a broken system. To top it off, they lock you into a 3-year contract with a very narrow 90–120 day window to request cancellation. This is a poorly run, inefficient, and frustrating company to work with. We’ve never had these kinds of issues with any other vendor. Save yourself the time and headache look elsewhere, like Austin Elevator.
• BS

  Bryan Schwiening

  Mar 11, 2026
  1.0
  We've had terrible service from TK Elevators
• MB

  Miranda Bartley

  Jan 22, 2026
  1.0
  Never get out to look at our elevators in the time frame they provide. They always end up running behind and not able to get here until after 4:00pm, at which point there is an upcharge. It's a total scam. Every time we have this issue (which is often because they can't seem to fix their equipment) our appointment gets pushed back for days before they actually show up. We call and call to see where the tech is, but apparently their phones are also broken.

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