Goettl Air Conditioning and Plumbing Austin TX

Reviews

• RE

  Raymond Edwards

  3 days ago
  5.0
  Josh from Goettl provided an outstanding experience during our recent plumbing inspection. He was incredibly thorough, professional, and—most importantly—took the time to educate me as a homeowner throughout the entire process. Rather than just pointing out issues, Josh clearly explained what he was seeing, why it mattered, and what my options were moving forward. His ability to break down complex plumbing concepts into simple, easy-to-understand terms was extremely valuable and gave me a lot of confidence in making informed decisions about my home. I never felt pressured—just well-informed. It’s rare to find someone who combines technical expertise with such a strong customer-first approach. If you’re looking for a knowledgeable, honest, and detail-oriented plumber, I highly recommend asking for Josh. Great service, great communication, and a genuinely helpful experience overall.
• VO

  VC Olson

  6 days ago
  5.0
  I had a great experience with Gottls service today. They did an amazing job inspecting everything and provided clear, detailed information about my unit. Kevin was especially helpful he took the time to explain everything thoroughly in a way that was easy to understand. He was also very clean, professional, and polite throughout the visit. I truly appreciate the level of detail and care they put into their work. Highly recommend!
• PK

  Penelope K

  Mar 30, 2026
  5.0
  I am absolutely thrilled that I chose Goettl to contact when my hot water was only lukewarm. I realized this after my shower on Thursday evening. I looked up several companies online, and Goettl had nearly all 5-star ratings. I scheduled the appointment online, and Daniel R. arrived at my home before noon on Friday. Daniel was both professional and friendly. He assisted me in making the best choice for my situation without any pressure. It was concluded that I needed to replace my water heater, which was over 10 years old and located in my attic. I was able to finance this unexpected expense through Goettl within minutes. On Saturday at 9 am, Daniel R. and Darius arrived. They removed the old water heater and installed the new one, complete with new flex lines, a drop pan, and even insulated the lines. The new setup was an improvement over the original one from the builder! I can't express enough how polite and friendly Daniel R. and Darius were! Thank you, Goettl, for doing such a fantastic job in hiring great people for your company. I wholeheartedly recommend them!
• TW

  Tekla Waterbury

  Mar 26, 2026
  5.0
  Jacob and Elias and Daniel did a fantastic job doing a whole house repipe. It was a very challenging job since we live in a small condo and there is not many walls to put pipes in but they found a way. Everything done was explained, every morning with a debrief every evening so we could know what to expect. They did a very thorough job and checked their work. They also cleaned at the end of each day and were courteous to our water needs during their work. We also really liked Brent who did our free estimate, he (as well as all the other plumbers) was very honest. Thank you for helping a very scary situation (a slab leak), get corrected as quickly and as smoothly as possible.
• BB

  Blake Ballesteros

  Mar 25, 2026
  1.0
  I had a very frustrating experience with Goettl and would not recommend them, especially if you’re on a tight timeline. They canceled our first appointment after we had already waited around all afternoon, which was incredibly inconvenient. When it came time for the second appointment, they tried to cancel again. We had to push back and insist they come out because we were in the middle of an option period on a home purchase and didn’t have the flexibility to reschedule. While they did eventually complete the inspection, the problems didn’t stop there. After I paid the invoice, I couldn’t get the inspection report. I had to call four separate times just to follow up. The communication was poor, and it felt like we were being ignored. To make matters worse, they finally sent the report only about two hours before our option period expired, which put us under unnecessary stress and pressure. Overall, this experience was disorganized, unprofessional, and stressful. If timing and communication matter to you, I’d strongly suggest looking elsewhere.