TS
Tasca Shadix
Feb 4, 2017
Please, for the love of all that is holy, BEWARE and AVOID AVOID AVOID this company.
UPDATE 2018: I just wanted to post an update on our floors after our nightmare experience with this company, who claimed in court that their shoddy work (which we found to be a breach of contract, as they did not install a floating floor as promised) was the fault of the cracked foundation. Well, it's been two years now, and the replacement floating floor installed by another company still looks perfect. There has not been ONE single instance of buckling or warping such as you can see in my photos below of Texas Flooring Professionals' job. The problem was not our foundation, but the fact that TFP company did not install the proper floor as agreed, and then would not fix their work. BEWARE AND AVOID.
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I am posting in the text of my Yelp Review, to save typing. I should note that I'm disturbed to see, yet again here, mentions of lawsuits being filed by this company for payment against (presumably similarly) dissatisfied customers -- followed by threats to sue those disgruntled former customers for "slander." Relating dissatisfaction and negative experiences is not slander, and I have reported them to Yelp for threatening reviewers.
In our case, we certainly paid this company. They did not sue us; we sued them. We called to ask for advice regarding cracks in our foundation before they went to work for us. They twice represented to us that they would install a floating floor to deal with possible moisture issues from the cracks.
We cleared the room (twice, a job that took 2 days each time) and bought flooring and underlayment at their instruction (twice), and TWICE they ignored the underlayment and just glued down flooring over the cracked slab. The first time, our daughters' floor buckled horribly within 8 months. The SECOND, time they didn't bother to re-install the floor as promised at all. They just pulled up and re-glued a few planks! Those buckled again within 48 hours (see photos).
We lost a lawsuit for damages against them this week somehow, despite reams of supporting materials documenting their various misstatements, and it was the final massive headache to add to a YEAR-LONG headache of the botch job they did on our daughters' room. As of this writing, we may appeal, on the principle that this may be some sort of pattern for them and we'd love to see it stopped. We have never sued a contractor before despite hiring many people for a variety of jobs around our house. We've been happy with deck builders, house painters, carpenters, you name it -- but these guys take the cake.
BEWARE.
(15 minutes after my Yelp review went online, Texas Flooring Professionals replied to me! That was amazing, as when they were working for us, you couldn't get hold of them for love or money). The reply didn't even threaten to sue us for slander. :) It was as follows:
**I understand you are upset that the court ruled and again notified you that you have foundation issues.**
They seem to have to tell a LOT of people that they understand they are upset about what happened in court. In any case, the foundation was why we CONTACTED TFP. They saw our foundation issues and recommended a FLOATING FLOOR that they twice did not install.
**Please take note that you also did not purchase your materials from us and are still using and walking on the floors that are not affected by your foundation crack.**
No, we are not -- we finally gave up on them and had a real flooring professional, EL FLOORING, come rip out their shoddy, buckling, leftover work and install a floating floor as they twice promised to do. Miraculously, he did the work. It looks great.