TG
Tyler Gilbreath
Nov 15, 2025
The amount of dissatisfaction I had with my brief encounter with this company a few months ago has irked me still to this day. So much that I am finally leaving a review. As someone who has been in both residential and commercial construction for 15 years, all potential customers beware of the absolute scam and price gouge this company will do to you….
My wife and I were getting ready to start major remodeling on our house; flooring, trim replacement, repaint, plumbing, etc… just to freshen everything up after being here for 8 years. The starting piece of the remodel was to be our master shower replacement, wanting to do a simple insert and pan replacement, nothing fancy(DR Horton home.) Went to Home Depot and got some ideas and saw that we could have it installed by them as well, so we figured why not, have one company do the shower swap out instead of calling multiple vendors. Set up an appointment, and after several reschedules, the “consultant” arrives.
From the moment he sat down at our table, I smelled a sales pitch coming in. We showed him what we wanted from home depot(as that is why we set the meeting, buy from Home Depot and they install) he immediately tells us that they do not do that, and we have to choose from their own personal catalogue. Red flag number one with the bait and switch. He begins to tell us that the materials we were wanting were cheap, flimsy, not made to last, and statewide uses only top of the line material available only to them. Now I purposely did not tell him I had been in construction for years(superintendent for a home builder, and have done custom building as well) just to see what kind of experience we would have. And am I glad i didn’t.
The time comes to measure our shower, now for perspective it was a 60”x32” pan, with the typical insert you get for Horton, and a standard framed shower glass. He does the measurements(which he had to borrow my tape measure for and struggled to use it, red flag number 2.) after everything is said and done we head back to the kitchen and select the materials and look at samples. I kid you not the samples were the exact same freaking material you get at Home Depot. We pick the basic, bare minimum material, and shower design, and he gives us and estimate of around 27,000, with an estimated time frame of four weeks. My jaw dropped at the number. My wife and I are both checked out of the conversation at this point, and he asks how we are wanting to pay, cash or finance with heavy emphasis on in house financing, with similar tactics that car dealerships use on you. He asks if the price is too high, we both say yes, then comes the old “Let me switch some numbers around really quick… ok! Got you down to $25,000! That’s really cheap!” Again my wife and I didn’t budge. So he resorts to “let me call my boss and see if we can help you out…”
Then, this dude legitimately faked an entire phone call with his boss, throwing in subtle remarks of how we were broke and needing all the help we can get. Giving us smiles and thumbs up the entire as he was able to get another 1,500 knocked off if we put a sign up in our yard. Hung up the phone and asked me to sign immediately to lock in the price. After this third red flag, I told him at this point we were just getting quotes, and I was still wanting to get a couple more before making any decisions, but if he could give me a copy of the estimate then we would be in touch. He slams his laptop shut, says “we don’t do that, we won’t make the deal”, and stands and leaves. I happily walked him to the door. Five minutes later I get a text saying he was able to get the price down to 21,000. Left him on read.
Now, we did get our remodels done, utilizing vendors I have worked with at my homebuilder(paid full price on majority of it with minimal discounts) and total cost of around 34,000. And the best part? I coordinated the entire thing, and completed all work in 6 days. Home looks great, wife loves it. (Some finished photos of everything, all selections picked by my lady!)