Business Details
About
Air Conditioning ContractorHeating ContractorHVAC ContractorHeating Equipment Supplier
McCullough Heating & Air Conditioning, a family-owned business established in 1977 and based in Austin, Texas, is renowned for its exceptional service in providing superior heating, air conditioning, and indoor air quality solutions. With expertise in AC repair, replacement, tune-ups, furnace repair, equipment supply, and more, McCullough takes pride in being a local problem solver and home comfort expert. Known for their unwavering commitment to client satisfaction, value-added solutions, and ethical business practices, they prioritize dependable service, guaranteed results, and give back to the community they call home.
Location
McCullough Heating & Air Conditioning
2620 Buell Avenue, Austin, TX
78757, United States
Hours
Reviews
4.8
3,079 reviews
5 stars
2,880
4 stars
85
3 stars26
2 stars22
1 star
66
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as professional, courteous, and knowledgeable, providing excellent service.
Customer Service
While many customers praised the service, some expressed dissatisfaction with the billing department and communication issues.
Timeliness
Customers appreciated the prompt response times and quick service, especially in urgent situations.
Honesty and Transparency
Many reviews highlighted the company's honest assessments and avoidance of upselling unnecessary services.
Overall Satisfaction
Overall, customers expressed high satisfaction with the quality of service and recommended the company.
- UUUnmesh3 days ago5.0Thermostat would intermittently turn off and on. Needed a fix asap and Kyle showed up and got it resolved asap. Also performed a system check while at it. No fluff, true professionals.
- LALionel Aguilar5 days ago5.0The best AC repair experience I have ever had. Easy online scheduling, quick call back to see if I was interested in a quicker appointment, great communication via text throughout, and Zach was phenomenal
- KBKim BowenJan 5, 20265.0Sean was wonderful. So professional and friendly. So was Leo on the phone when I called to schedule the appointment.
- EBEd BossonDec 30, 20254.0The guy was very good. His suggestions were spot on. Everything went smoothly. Courteous and polite...only negative is not of him, but the billing department. I kept getting emails, text that I need to pay the invoice when I paid the invoice onsite.
- CDChristopher DDec 9, 20254.0Leaving 4 rather than 5 stars to encompass the entire process. The HVAC tech, Kyle did a stellar job. Efficient and knowledgeable. However the in-office customer service team needs some support, I found them to be disengaged and disorganized. After the diagnosis and paying half the bill, I had to reach out for an update 3 days later since I had not heard from them. Then when the service was scheduled for the repair, the gas valve was supposed to be delivered to my home address. Kyle shows up baffled the part was sent to their main store, needing another tech to drive it over. I even tried to confirm via text with the customer service rep, but they left me on read for that specific question. Needless to say, all is well and I have heat, but if you are paying a hefty price for services, they need to be organized. Shout out to Kyle.
Frequently Asked Questions About McCullough Heating & Air Conditioning
What services does McCullough Heating & Air Conditioning provide?
McCullough Heating & Air Conditioning offers heating and air conditioning services including AC repair, replacement, tune-ups, furnace repair, and equipment supply with a focus on superior indoor air quality solutions.
Where is McCullough Heating & Air Conditioning located?
McCullough Heating & Air Conditioning is located at 2620 Buell Avenue, Austin, TX 78757, United States.
What are the business hours of McCullough Heating & Air Conditioning?
McCullough Heating & Air Conditioning operates 24 hours a day, 7 days a week, including weekends.
How can I contact McCullough Heating & Air Conditioning?
You can contact McCullough Heating & Air Conditioning by phone at +1 512-280-0011 or via email at office@coolmenow.com.
What payment options are accepted at McCullough Heating & Air Conditioning?
McCullough Heating & Air Conditioning accepts American Express, Cash, Discover, MasterCard, and Visa.
Is McCullough Heating & Air Conditioning a local business?
Yes, McCullough Heating & Air Conditioning is a family-owned local business based in Austin, Texas, established in 1977.
Does McCullough Heating & Air Conditioning have an online presence where I can learn more?
Yes, you can visit their website at https://coolmenow.com/, their Facebook page at https://www.facebook.com/McCulloughHVAC/, Instagram handle @mcculloughhvac, and their YouTube channel at https://www.youtube.com/user/McCulloughAC.
Are there any automotive repair services near McCullough Heating & Air Conditioning?
Yes, nearby automotive repair options include Leather Menders, Hondacure Automotive Specialists, Black Forest Werkshop, Tech One Automotive, and ATXMercedes, which can be convenient for vehicle maintenance while you visit.
What nearby attractions can I visit near McCullough Heating & Air Conditioning?
You can visit LEVITATION, a concert venue for live music events, or Austin Sunshine Camps if you're interested in outdoor activities, both close to McCullough Heating & Air Conditioning.
Are there nearby businesses that offer storage or office solutions near McCullough Heating & Air Conditioning?
Yes, nearby facilities like Silver Hill Storage provide self-storage options, and Pinnacle Office Solutions offers printing and sign-making services if you need them during your visit.