Business Details
About
Equipment Rental AgencyConstruction Equipment Rental ServiceMaterial Handling Equipment SupplierIndustrial Equipment SupplierCutting Tools
Equipment and Tools Rental from Herc Rentals. We offer Daily, Weekly, and Monthly rates for construction equipment from over 600+ rental locations near you. Our rental fleet encompasses equipment from the following categories: Aerial, Air Compressors & Tools, Climate Control, Compaction & Paving, Concrete & Masonry, Earthmoving, Floor Care & Surface Prep, Material Handling, Power Generation, ProContractor, Pump, Remediation & Restoration and Trucks & Trailers
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.0
237 reviews
5 stars
147
4 stars
26
3 stars
17
2 stars
11
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others reported rude interactions and poor handling of issues.
Vehicle Condition
Concerns about the condition of rental vehicles, with reports of old, poorly maintained trucks and cleanliness issues.
Reservation Issues
Frequent complaints about canceled reservations and unavailability of reserved vehicles, leading to customer dissatisfaction.
Pricing
Generally competitive pricing, but some customers felt overcharged for fuel and insurance.
Positive Experiences
Several customers highlighted positive experiences with quick service and helpful staff, indicating potential for improvement.
- MJMendel JohnsonApr 9, 20215.0Best rental company I ever used great staff and great cars!!!!!
- LLLaTanya Tatum LoganJun 10, 20193.0I honestly do not know why this place does not have more updated policies. Their rentals are truly only for in-town usage. No unlimited miles like the other car rental companies and they are EXTREMELY slow.
- RGRick GDec 21, 20181.0Possibly the worst customer service experience in many years. I needed a vehicle that seats 6 so I ordered a Ford Explorer online whose description stated seating for 7. I received a confirmation email that listed the Explorer as the vehicle preference. I received a phone call confirming my reservation and provided specific requirements for renting this particular class of vehicle. I arrived to be told they did not have any Explorers or any other vehicles that seated 6. I was told I could have a vehicle that seated 5 which was of no use to me since I needed seating for 6. The clerk literally asked me what I expected them to do. I merely said I expected them to provide a vehicle comparable to what I requested online and he said "Well we can't". He offered no options or help. The rep was extremely flippant and obviously did not care at all that I was extremely inconvenienced by this. I had to call someone to come pick me up and then asked them to drive me to the Budget/Avis location a few blocks down at Sears and within 5 minutes I was in a brand new Ford Expedition for literally only about $10 more than Longhorn was going to charge me. I learned my lesson trying to give my business to a smaller locally owned business like Longhorn. I will NEVER go back.
- AZAdam ZacharskiJul 23, 20164.0We are currently on a road trip in a truck rented from here. So far so good.
- KGKelsie GarretsonApr 9, 20141.0Worst customer service ever. I rented online from their VERY misleading website. I went online to book a 15 passenger van. When I arrived to pick it up they said both of their passenger vans were booked and all they had was a cargo van...a cargo van with no seats so my guests would have to sit on the van floor. I told them I HAD to have it that day because plans had already been arranged and they continued to tell me they wouldn't rent it to me knowing that my intention was to have passengers in it, since there were not seats or seat belts. So I said FINE we won't be using it for people, we'll put equipment in it. They put up a huge fight knowing our real intentions and with much back and forth they rented it to us. However, they charged us about $100 more than the online quote for my original booking for a passenger van. WILL NOT GO BACK!!!
Frequently Asked Questions About Herc Rentals
What types of equipment and tools does Herc Rentals offer for rent?
Herc Rentals offers a wide range of construction and industrial equipment, including aerial work platforms, air compressors, earthmoving equipment, forklifts, HVAC equipment, power generation, pumps, trucks, and more.
What are the rental rates and rental periods available at Herc Rentals?
Herc Rentals provides equipment and tool rentals with flexible daily, weekly, and monthly rates to accommodate different project needs.
Where is the Austin location of Herc Rentals situated?
The Austin location of Herc Rentals is at 4812 North Interstate Highway 35, Austin, TX 78751, USA.
What are the operating hours of the Herc Rentals Austin location?
Herc Rentals Austin operates Monday through Friday from 7:00 AM to 5:00 PM and is closed on Saturdays, Sundays, and major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Herc Rentals offer pickup or delivery options for rented equipment?
Yes, Herc Rentals offers in-store pickup, curbside pickup, and delivery services for rented equipment to meet customer convenience.
How can I contact Herc Rentals for reservations or support?
You can contact Herc Rentals for reservations or support through their website support page at https://www.hercrentals.com/support.html#support-contact or by calling their main phone number, +1 512-452-1773.
Are there any other rental agencies near Herc Rentals in Austin?
Yes, nearby rental agencies include Longhorn Rentals and Film Support Vehicles, which can provide additional car rental options in the area.
What nearby accommodations are available for customers visiting Herc Rentals?
Nearby accommodations include Deluxe Inn motel, Motel 6 Austin Central Downtown UT, and Harmon Square landmark, providing convenient lodging options for visitors.
Where can I find refreshments or a break nearby Herc Rentals?
Nearby places to enjoy refreshments include Guan Yin Tea House and West China Tea, both tea rooms and cafes where customers can relax before or after their visit.
What categories of services does Herc Rentals specialize in?
Herc Rentals specializes in equipment rentals for construction equipment, aerial work platforms, forklifts, earthmoving equipment, HVAC, power generation, safety training, emergency response, pumps, contractor tools, cooling and heating equipment, electrical tools, and flooring equipment.