DRB Group Austin Division

Reviews

• GH

  Gautam Harinarayanan

  May 30, 2024
  1.0
  As a first time home buyer, I'm completely devastated with the experience I'm facing with Brightland and their partner, Wisenbaker. I bought a new home in 2022. Since before closing, my kitchen countertop had a hazy and a dirty look to it. I had paid extra for this countertop (close to $5k more). Brightland assured me it would be fixed and I closed on the home. It's 2024 now and no one has replaced the countertop yet. Wisenbaker stooped low and blamed me for the damage, citing that I used something I shouldn't have on it! The warranty team at Brighland used this excuse to deny my request. Luckily, the builders from Brightland who built my home were there with me before I closed and could support me by letting them know the fault existed prior to me even using the kitchen. You would think this would be enough for them to right their wrongs. You would be wrong. They are now trying to find other excuses to not replace this countertop. It has been a very stressful year dealing with them and I would wish this on no one. I have been trying to work this out with Brightland but despite all the proof and details I've shared, there have been no resolution yet. They keep asking me to fix a date to clean the countertop and asked me to buy chemicals to continuously clean it. Chemicals, which have not worked so far. Everyone knows the countertop is damaged but profits are more important to them than doing the right thing. If I could go back in time, I wouldn't buy a home from them. I hope any new home buyer reads this advice and steers clear.
• YP

  Yazmin Palacios

  Sep 11, 2023
  1.0
  Terrible customer service. Shoddy workmanship. Lots of staff turnover. If I could give them less stars I would. Like many reviewers, we also have multiple warranty submissions that are unanswered, emails and messages go unanswered, unfinished construction is claimed to not be "under warranty", and when you ask about their lack communication they have the audacity to insinuate that you are the issue. If you make the brave unfortunate decision to move forward with them , please do your due diligence, speak to homeowners that have already closed in your neighborhood; I can guarantee you will receive feedback such as mine. Do not close unless everything is complete to your satisfaction before signing, walk through the home with a fine tooth comb, and do not trust that LOI items will be completed in a timely manner, or at all. 10 months of waiting for satisfactory completion of issues and punch list items and counting....
• SA

  Shilpa A

  Jan 25, 2023
  1.0
  We purchased a Gehan homes duplex in Pflugerville TX. (Cardinal crossing) It’s been 2+ yrs and my punch list of the first month nor 11 months is completed by them. We don’t even know whom to contact. The person who was in-charge of this duty has been changed, we are not told whom will be that other person who will complete this punch list. We had so many issues including garage door opening/closing , hot water not coming… for a brand new home we have spent a good amount of money on repairs already in 2 yrs Very poor quality of construction. I’ll not buy with them again for sure.

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