Patio Enclosures Sunrooms

Reviews

• TW

  Taryn Walker

  2 days ago
  5.0
  My labrador destroyed the screen door and window screen on my recently built sunroom. When I contacted Patio Enclosures, they came out within 2 days. My service technician, Artem, was completely knowledgeable and replaced what I thought was a sure unrepairable mess, in minutes! He was very kind and even educated me about a different type of screen that was more adorable to prevent my dog from doing the same again. I really appreciate their quick and effective service!
• RM

  Richard Miller

  2 days ago
  5.0
  We first met reps for Patio Enclosures at the Home Show at the Kalahari resort in round Rock. My wife and I were looking to.enclose our patio with screening that could keep the bugs out but allow air flow to keep us as cool as possible during hot periods in Texas. We had a rep, Enrique, come to our house about week after the home show. He showed us the products he thought would be best for us. His presentation was terrific and right on target for what we wanted. The screening, which is designed to move up and down with a remote control was installed. We chose the color we wanted and it matches perfectly with the color of our house. The installation took about 6 hours at most. We did have to wait for the screening to be manufactured, but the wait of around six weeks was worth it. The installers did a wonderful job and did not leave any scraps of materials in our backyard. An electrician stopped by about a week later to install the remote control to allow the screening to go up and down properly. The whole process was not stressful on us at all. Patio Enclosures was a pleasure to work with on this project!
• HH

  Hounds of Hawaii

  4 days ago
  5.0
  I met with Esteban Flores today. He was very friendly. He spent more than two hours going through multiple options with me. I got to see many different pictures and even demo windows. He was very knowledgeable about the products. The windows themselves appear to be a very good quality and we talked about different options to make things functional and yet sturdy and to my taste. It was a great interaction overall, and the product appears to be very good quality
• CC

  carolyn compton

  Apr 4, 2026
  5.0
  I initially wanted to merely get an initial bid on having our patio enclosed from PE and had every intention of getting other bids, but once we met John C and he presented the product we knew that we were going with PE! John knows his product inside and out and was absolutely transparent through the sales process. The quality of the product and John’s knowledge and fabulous personality sold us. I highly recommend getting John to come out and give you an estimate.
• MB

  Mandy Bennett

  Apr 1, 2026
  1.0
  After many good-faith attempts to resolve this issue directly, we have no choice but to leave this review. We intentionally avoided posting publicly because we understand how damaging reviews can be for a business. We even sent a detailed email to this business in February outlining our concerns in hopes of reaching a resolution privately. Unfortunately, after months of back and forth with no resolution, we feel this is our only option. We first discovered Patio Enclosures at the Troubador Festival in Celina and scheduled a consultation shortly after. The sales representative was professional, kind, and thorough. We signed a contract in November, understanding there would be a lead time of about six weeks. At the end of December, installation was scheduled for January 5th, but on the day of installation, we were notified of a delay and told it would be pushed out another 3–4 weeks. Installation was eventually completed in mid-February. From there, the experience became increasingly confusing and frustrating. We believed we had completed the financing process through the link provided. However, we later learned the original link had expired and had not fully processed. After completing a new link provided by Patio Enclosures, and providing screenshots confirming everything was submitted, we were repeatedly contacted by the operations manager stating they had not received funding—yet no one could clearly explain why. On March 3rd, after another call with the operations manager (and confirmation from our sales rep), we were told everything appeared resolved. It was not. At the end of March, while reviewing our bank account, we discovered that Patio Enclosures had charged our credit card for the full amount of the project that was supposed to be financed by Upgrade per our contract—without our authorization. After multiple conversations and a three-way call with Upgrade, we uncovered the root issue: the financing had been processed incorrectly as a personal loan, with funds sent directly to us instead of to the company. This explains why they had not received payment. However, instead of communicating with us directly to resolve the issue, Patio Enclosures charged our credit card for the full amount (that was supposed to be financed through Upgrade) without authorization. This is completely unacceptable. The operations manager acknowledged this was a serious mistake and told us a supervisor would follow up that day, even if there was not a clear resolution yet. That was two days ago, and we have still not heard from anyone. As a result, we have disputed the charge with our bank and informed Patio Enclosures today that once the unauthorized charge is reversed, we are willing to properly resolve the financing as originally agreed and stated in the contract. To be clear: the product itself is great. The retractable screen and installation quality met our expectations. But the business operations, communication, and handling of payment were extremely poor. This experience has been stressful, time-consuming, and unacceptable. Based on this experience, we would not recommend Patio Enclosures to anyone, and that's unfortunate considering we live in a large community-based planned community.