FIRST ONSITE Property Restoration

Reviews

• EM

  Elizabeth Mills

  Feb 1, 2022
  1.0
  DO NOT USE THIS COMPANY!!! They were recommended by my insurance company. They installed substandard cabinets in my kitchen. They installed them wrong which caused damages to almost every cabinet. When asked to fix the cabinets, they wanted to give me two cabinets, but refused to install them or fix the other cabinets. They were quick to take the insurance money though!! They also refused to give me invoices and receipts.
• RV

  Ryan Veres

  Aug 6, 2021
  1.0
  Had to put 1 star, which is ridiculous because that’s generous compared to what this company deserves! Highly disappointed in USAA for selecting this company to represent them. Customer Service from Management, to contractors, to billing department, probably the worst group of unorganized & rude individuals to ever deal with. 3 1/2 mths worth or work that should have been 1. Roofing fixed quickly! Knock out front door entry way & didn’t measure to see if replacement would fit. Leaving exposed nails & open holes to the outside, & having to ask for this to be covered up? Complaining that the floor we picked is too difficult to set because a supervisor was never present! Leaving job sites for 4+ hours & then returning to do very little work. Poor quality in replacing of drywall & front door replacement. Bowed area of flooring. Ignoring phone calls & texts. Repeated arguing about what should be done & when they”ll “get around to it” We have records of calls & texts from Kesha & Chris who are very much under qualified to do their jobs appropriately. Workers misusing bathroom facilities in our own home, disgusting! But when it comes time to pay, they sure are demanding. They threaten collections without even finalizing walk through, without returning storm door they felt was ok to take, & returning flooring material for their own credit, that we paid for. Then when they receive a check it’s lost to God knows where! They had a payment but threatened collections because of incompetence on the billing department! Please save yourself anymore hardship from whatever you need repaired & avoid this company! Their quality of work, awful. Their Customer Service 0 out of 10, & follow up is non existent. I would never, ever write a bad review for a company, but I want others to be able to avoid this nightmare we went through.We’ve reported to USAA & BBB will be hearing from us. This should be unacceptable & should be shut down for poor performance from a company.
• JC

  James Conlon

  Jul 1, 2021
  1.0
  DO NOT USE THIS COMPANY! I can't believe my insurance company (USAA) set me up with them. They do not communicate and they want their payment in full before they will even give you a start date. They will also take a century to complete the job. They came out to my property to assess the job in March 2021. They took measurements and sent me an estimate. By April I finally had the estimate and asked them to add one item. I'd also been asking them for a start date as I had tenants moving in in May. Each time I asked it was always something else; "we can't give you a start date until we order the material," "we can't give you a start date until the material comes in," etc. They told me they would order the material sometime in the end of April, but I just spoke to the project manager (Tom) today and he said he just ordered the material - its July. (I still don't have a start date). Also, my insurance company sent them a check in April and they said they couldn't start the project (or give me a date) until I sent in the payment for the remainder of the project. Now they finally call (July) and tell me my tenants have to move out for 10 days or they can't complete the project - even though I advised them of the tenants in April and they said they'd be able to do the job regardless of the tenants. So here I sit 4 months later, trying to get my money back, looking for a new contractor, meanwhile water still damaging my floors.
• GH

  Glenda Weber Harris

  Apr 27, 2021
  1.0
  The absolute worst experience I have ever had with a contractor. Avoid these guys like the plague.

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