Tri-State Water Power and Air

5.0
396 reviews
Get DirectionsCallWebsite

Business Details

808 Airpark Center Drive, Nashville, TN
37217, United States
(844) 731-0006
https://www.tristatewhywait.com/

About

Water Purifiers
"Your home is a place where you and your family should be able to relax and feel completely comfortable and secure. At Tri-State Water, Power, and Air, we offer a full suite of home enhancements that help homeowners do exactly that. Not only do we install safety upgrades, such as standby generators and safe rooms to protect families during a disaster, but we also provide products designed to improve the quality of the most essential resource in our customers’ homes – their water. For example, we can install a water treatment system in your home to eliminate hard water. You’ll notice the difference almost immediately after your water softener is installed, as you’ll enjoy pure, fresh-tasting drinking water straight from the tap."

Location

Tri-State Water Power and Air
808 Airpark Center Drive, Nashville, TN
37217, United States

Hours

Reviews

5.0
396 reviews
5 stars
388
4 stars
6
3 stars
0
2 stars
0
1 star
2

What are people saying?

AI-generated from recent customer reviews

Professionalism

Customers consistently praised the professionalism and knowledge of the technicians, highlighting their ability to explain processes and answer questions.

Friendly Service

Many reviews noted the friendly demeanor of the staff, contributing to a positive customer experience.

Quality Work

The quality of work performed, including installations and repairs, received high marks, with customers expressing satisfaction with the results.

Communication

While most feedback was positive, there were some concerns regarding communication delays, particularly related to parts ordering.

Cleanliness

Customers appreciated the clean work environment left by the technicians after job completion.
  • BP
    Barbara Prater
    4 days ago
    5.0
    Cullen Carlson arrived today to do our yearly maintenance on our Generac generator. He called to let us know that he was 30 minutes away and he arrived promptly with a friendly smile. He was an excellent conversationalist and was really receptive to questions. He completed his tasks in a competent manner and answered any and all questions as well as imparted a lot of knowledge during his call. Wonderful representative for a wonderful company.
  • AF
    Andre Foster
    Jan 5, 2026
    5.0
    Cullen was very professional and knowledgeable. He advised that the only issue we had was that there was a gas leak with the connections. It shows about 43% full while we have not a serious power outage. He advised I should not have any leakage going forward. However, now that this was recognized by one of your technicians, would there be anything Tri Star can do for us as a good faith gesture? Please advise at your earliest convenience. Thanks!
  • AN
    Angelia Northcutt
    Jan 2, 2026
    5.0
    He was personable, professional. He was respectful of my home and me. The washer and dryer had to be pulled out for him to work. Upon completion he moved the washer and dryer back in place. I was most appreciative as the washer was hard for me to move. He didn't have to do that, which is a mark of excellence. Thank you again
  • LW
    Lynse Watkins
    Dec 30, 2025
    5.0
    Cory and Anthony were amazing!! Cory contacted me right after I chose what I needed from Home Depot and walked me through options. He then guided me through what would be the best warranty for me and my family. I had no previous experience with this product and I felt like he shot me straight from the beginning, which I greatly appreciated! Anthony came out for the install and was extremely kind, professional and knowledgeable! Highly recommend!!!
  • KK
    Kristie
    Dec 15, 2025
    5.0
    Soooooooooo, I’m amending my previous review. There was a snafu regarding ordering parts and communication within their system. Apparently, the person responsible for ordering my parts, is no longer with the company which is why they were never ordered. Once Cory read my review oh boy Tristate flew into action. The parts were installed today by Cullen who is a huge asset to Tristate, Water, Power and Generator. He got the generator running which is something a previous company could not do. I’m feeling optimistic that this company will continue to be our “go to” generator maintenance company moving forward. (Initial review follows) I’m sorry to have to do this…. BUT this company has left us hanging! They ordered a part for our generator in October. Haven’t had any communication from them. I called 7 weeks after the appointment and still they don’t have the part, and yet they never called to let us know. It’s been 2.5 mos now…. Still no communication and now I can’t even get thru to them.
Read more reviews on Google

Frequently Asked Questions About Tri-State Water Power and Air

What products and services does Tri-State Water Power and Air offer to improve home comfort and safety?

Tri-State Water Power and Air offers home enhancements including standby generators, safe rooms for disaster protection, and water treatment systems such as water softeners to improve water quality.

Where is Tri-State Water Power and Air located?

The business is located at 808 Airpark Center Drive, Nashville, TN 37217, USA.