Business Details
About
Fire & Water Damage RestorationMold Removal
RestoPros of Nashville is locally owned and on your side when disaster strikes. When water, fire, storm, or mold damage disrupts your life, our certified team of experts responds 24/7 to protect your property and guide you through every step. We work directly with your insurance company, answer your questions, and advocate for you, the property owner, throughout the restoration process. Property damage is stressful, and you deserve a team that puts your needs first. From emergency response to final steps, we restore your home and your peace of mind. Call us anytime for an inspection.
Serving Nashville and surrounding areas.
Location
Hours
Reviews
5.0
266 reviews
5 stars
261
4 stars2
3 stars0
2 stars1
1 star2
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and kindness of the RestoPros team during stressful situations.
Communication
Many reviews highlighted excellent communication throughout the restoration process, with staff providing updates and answering questions promptly.
Timeliness
RestoPros received positive feedback for their quick response times and efficient service, often arriving within hours of a call.
Quality of Work
The quality of work performed by RestoPros was frequently commended, with customers noting thoroughness and attention to detail in restoration efforts.
Customer Service Issues
Some customers reported negative experiences related to billing and customer service, indicating a need for improvement in these areas.
- IMIris MelgarDec 30, 20255.0RestoPros were incredible to work with!! From the very beginning, the communication was so quick and detailed. Garrett came out quickly to assess our issue and answered all of our questions. Jessie and Cameron did a great job the day of! They were through and quick. They did a great job explaining things and keeping me updated. I would recommend them for any projects!!
- WKWendy KerrDec 21, 20255.0We are so greatful for the super fast response and professional clean up from Bobby and David and the whole Restopro Team. We had a broken drain pipe under our house and didnt find it until after about 2 weeks of its failure when the smell took over our house and we went looking for what we thought was a dead animal. This left tons of raw sewage and standing water in our tight crawl space and we were in desperate need to have it fixed 5 days before Christmas. They had an inspector come out within 2 hours from our call and had the job cleaned and our crawl space fully restored by 1pm the next day! We will forever be greatful for the professionalism and quick work! The house smells perfect and the crawl space is shining!
- BFBrendan FulmerDec 15, 20255.0The entire Restapro team has been great to work with after a water heater leak. They have been quick to respond to questions and I would highly recommend them
- MGMary GrafDec 11, 20255.0Joey and his team were so professional. They made a tough situation at our house bearable b/c of their kindness, professionalism. They answered every question very thoroughly and helped us wherever we needed it. Highly recommend!
- WVWill VineyDec 2, 20252.0Nightmare experience – Save yourself the headache If you are looking for professional service, look elsewhere. After they finally finished the job following months of "customer hopping" and delays, they are now harassing me for payments a year later. These costs were supposed to go through insurance, but the company conveniently dodges every attempt my agent makes to contact them. To make matters worse, their front office is incredibly unprofessional. I spoke with Tina regarding the billing errors, and instead of helping, she was irate, wouldn't answer my questions as if I owed her money, told me that I was on the line for the payment and refused to let me speak to a supervisor, and eventually hung up on me. This is nasty work and completely unacceptable behavior for someone in customer service. Caveat Emptor. - I'll update when I get the solution; a more sound body employee answered my second call.