FIRST ONSITE Property Restoration

Reviews

• DL

  David Lowe

  Jul 1, 2023
  1.0
  This is a fact-based review, no opinions. Case was recommended by my USAA insurance for repairs related to water damage. (Insurance claim) After my fiancé confronted one of the subcontractors about damage they caused to the house during the repairs, they denied it and quit without finishing the job. They then told Case that my fiancé had threatened them with a gun, so they left! I called Case and told them I have cameras all over the house, and that I have proof that the subcontractor was lying. There was no gun incident. They fabricated the gun story to avoid fixing the things they had damaged while working on my house. Case continued to side with the subcontractor, despite my evidence of them lying. Case then hired a new subcontractor who finished the job. There were discrepancies on the final invoice, which I was told would be adjusted to be correct. Sent multiple emails to them for months, asking them to correct the invoice so I can pay them. They never sent the correct invoice, and I got a call from my insurance company saying that Case was going to put a line on my house for non payment. I told the insurance adjuster what happened, and he contacted Case. Suddenly, the corrected invoice was sent and I paid immediately. There are several other unacceptable things that occurred, but I think this gets the point across.
• KD

  KG Designs

  Jan 31, 2023
  1.0
  Save yourself the headache, DO NOT EVER USE THIS COMPANY. Absolutely horrible experience start to “finish”. They were recommended to us after a fire destroyed our kitchen island. We were bounced around from consultant to consultant after waiting weeks just to get started. They guaranteed they could custom build cabinets just like what we had. When they finally got started, they showed up with premade cabinets from Home Depot that they simple glued together to make a makeshift island that didn’t fit, but they insisted was fine. They then built out a make shift “wall” around the back of it to try to fill the gap that looked like it was slapped together by someone who had never built so much as a bird house. The trim was not cut correctly and came off after a week. Both the trim, the cabinet doors, and the back “wall” had to be fixed by someone else. We have half the storage we used to because they didn’t build it like we asked after promising they could. They then left us with wires hanging out of the island for over a month. We called multiple numbers we had been given of various people on our case and got no response. Finally they called demanding to know why had not been paid the final payment (due after completion) despite the job not being done. It was still another two weeks after that call before they got someone out to finish the job! Throughout the entire experience they were either hours early or late for every appointment, or just flat out didn’t show up. Having a fire was bad enough, but this company made the headache and experience 10x worse than it had to be. For reference of how long it took them just to complete a simple kitchen island that they didn’t even custom build, our fire was in august, they have just now finished the job at the end of January.
• JW

  J W

  Jan 12, 2022
  5.0
  In love with my new room. The paint was exactly what I asked for. The response time and communication was on point. The price for what was done was great and very reasonable. They had all the right tools and gagets needed for an accurate quote. Took time to explain step by step for each process that would take place. No question was a stupid one. The Spanish staff were very patient, friendly, very hard working and quick! The office staff Amanda, David, and Caleb y'all rock to the fullest! 😉😁 Oh I looked them up and they are fully licensed educated contractors.
• JP

  James Pless

  Nov 10, 2021
  1.0
  $250 for an estimate and they will send you an insane number. Run away.

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