Choate's Air Conditioning, Heating, Plumbing And Electrical - Memphis

Reviews

• KS

  Kathleen Spencer

  5 days ago
  5.0
  Corey was awesome! Very polite and friendly. He did a great job!
• YY

  Yggdrasil1969

  Nov 4, 2025
  1.0
  The technician who came out was rude, and he kept pushing their service plan after I said I wasn't interested. I was looking to address an acute problem, not get a hard sell. He did determine the problem, but the repair they proposed was incredibly expensive and overly complex, introducing an entire line of potential breakdown points that would've been costly and difficult to repair. I consulted two other plumbers who agreed that a simpler solution was available. Another plumber repaired the problem for much less money and with a repair that wouldn't involve tracing potential future issues through 30' of pipe installed between my walls. I'm so glad I had the sense to get another opinion.
• PL

  Prentiss Lott

  Nov 1, 2025
  1.0
  I've been a Choates customer for 6 years until now. So I called them out to fix my ac and/or find out whats wrong. They sent two techs out and they did a great job. Here's where the problem came in.... Choates sent out a guy to give me a quote on the work needed to be done. So I greet him at the door, IMMEDIATELY I tell him. There's no way he will be able to go into my attic space because he was just that big of a guy. About 6'4" 365lbs easy. He assured me he has been up and down plenty of times. Keep in mind that I'm 275lbs and had no trouble going up with the two technicians who came out just 2 days before. The 3 of us went up and down quite a few times. Back to the issue, this man stepped on the first step and the whole ladder came crashing down. He looks dead in my face and says choates will take care of that. So I go and grab my 6' A-frame ladder so he can handle his business. Ok we're good. A couple days later, choates sends out a contractor to see if it could be fixed... but that wasnt happening. Tell my why choates sends me a quote on getting it fixed for $900.00. I literally can go to Lowes and buy a new one and install it myself for 400.00. The audacity of these people to charge me for something that they tore up is crazy work... I'll never use them again for anything. I dont care if it was 200 degrees outside and they told me they could turn my floor into an ice cube for 50 cent... they won't be getting it from me.
• QG

  Quimter Gardner

  Oct 21, 2025
  1.0
  I requested an AC/ Heating Cleaning and your service representative charge me $500.00 just put Freon. I've never paid an excessive for Freon and change filter. That price was extremely high. Also , the service representative told there was a lot of things wrong with my unit. This was a tactic for me to spend more money. Previously I read very good reviews for Choate AC/ Heating but that amount was extremely over the top. .,
• KH

  Kenneth Hughes

  Oct 4, 2025
  5.0
  I am visiting Memphis from Texas and a couple of days ago, my friend with whom I am staying, had two large tree branches fall in her backyard which caused an electrical line to pull away from her house. MLGW came by that night and said an electrician would be needed to repair the very extensive and serious damage before power could be restored. That night, my friend called Choate's which had serviced her HVAC system for years and with whom she had a family account. She spoke with Jasmine about the problem and almost immediately, Jasmine set her up with an appointment to have Choate's come and help with the problem. The rest of the story is what happens when professionals come to your aid. Nathan from Choates came by the next day and not only did he diagnose and offer the appropriate repair services to help get the power restored but he had to be the nicest guy ever because he had my friend, Cherrie and I laughing about life by the time he left. The next day, Nathan and two of his colleagues from Choate's...Timothy and Thomas, came by and performed what I consider a miracle considering the extensive damage that was done. They not only finished the job in less time than we could have imagined but their work was world-class perfection. Cherrie's entire electrical box and workings looked like they had been brought up to 21st century standards by the time they were done. Even the MLGW rep who came by to inspect the work and restore the power mentioned what excellent work the Choate's team had done. On top of that, they were such great guys to talk to that by the time they had finished the work, we were talking to the three of them about football and great Memphis food instead of the outage and serious damage that had happened to us in the previous days. Take a look at the photo which shows Cherrie and the Choate's guys. The look of joy on her face is evidence of how pleased she was with Choate's and their expertise.

Frequently Asked Questions About Choate's Air Conditioning, Heating, Plumbing And Electrical - Memphis