Carpet Spectrum

Reviews

• JL

  James Lester

  Mar 25, 2026
  5.0
  It was great you got a guy down there name Mr Bill Mercer real professional knowledgeable helpful appreciate him you guys keep up the good work down there at the carpet place!
• SH

  Steven Hughes

  Mar 20, 2026
  5.0
  Great place!
• BB

  Boss Lady B

  Mar 11, 2026
  5.0
  My son had waste drink all over the place. Stephen a Matt spent some extra time to get it all up. We plan to use them again when we get some hardwood. 💪
• CS

  Carrie S

  Mar 9, 2026
  2.0
  I originally inquired about carpet on December 5th. I was contacted by Mike quickly and explained to him that I knew exactly what kind I wanted— he came out the following Monday to measure for the carpet. He told me he needed to charge my card for the deposit later that day, he then proceeded to charge the entire amount, nearly $3,000. Mike also told me the guys laying the floor would haul off my old floors that had been removed to install the carpet for an additional $150. I had carpet installed on December 17th, two men showed up to do the install— as they were finishing up one of them left before the other (the one in the pick up truck) and I mention to the man remaining that they were supposed to haul off my old flooring. He said he had no knowledge of that and that he would contact Mike. He also tried to collect payment from me— I informed him I had already paid. I called Mike to tell him they didn’t plan on hauling off my old flooring, he said he forgot to mention it to them, informed me he would be charging my card on file for the remainder of the install and that he would have someone come by tomorrow to haul off the floor. I informed him I had already paid in full— he said he forgot I had paid in full. He then calls back a few minutes later and tells me they don’t haul away old floor… at this point I am tired of getting the run around and gave up on getting my old floors hauled off. (Four bedrooms with of old vinyl plank floors) After they left, as my husband and I were moving all our furniture back into place we noticed multiple pieces of our furniture had been damaged. I bypassed Mike and called Carpet spectrum… talked to someone who was going to send out someone else to “assess the damages”. They came out the following Friday to assess the damages, took pictures, and let me know that they get back with me. I called SIX times between then and today, March 9th looking for an update on compensation for my broken furniture. I finally spoke with someone today who informed me they tried to call me last week (they didn’t, and if they did they didn’t leave a voicemail) and said they could offer me a free carpet cleaning, and $40 cash because my furniture was pressboard and it’s hard to fix pressboard. Two pieces of the furniture are currently available at IKEA totaling $530 before tax, and the third piece of furniture is an antique dresser that cannot be replace. All this to say, if you’re looking to use them to install your flooring, I WOULD NOT RECOMMEND THEM—be mindful that they may break your furniture and not be willing to fix it or compensate you. Their customer service is absolutely awful. Carpet Spectrum— if you don’t want to compensate people for breaking their stuff, have the guys doing the install move the furniture together, instead of one of them just pushing it across concrete. It doesn’t matter how “cheap” my furniture is to you, it isn’t cheap to me and it works for what I need it to and I don’t appreciate it being broken and not being offered anything more then a “free carpet cleaning and $40 cash”. Do better.
• CT

  Chris Thomley

  Feb 23, 2026
  5.0
  We had Steven do our LVP floors in our house when we moved in. The price was good and the install was amazing! We had a pipe burst and Steven came back out a second time to replace the flooring that was damaged and made the entire process easy and stress free, can't recommend him and Carpet Spectrum enough!