Busy Bee Plumbing Heating & Air Conditioning

Reviews

• II

  InnerCHAMP

  4 days ago
  5.0
  Chandler and everyone at Busy Bee were Awesome to deal with. There was a slight communication drop, however Matt called when he found out and made sure everything was handled. Story time Originally I called because my heat went out and both Dalton and Stephanie were very nice to talk to and get it scheduled. They got Chandler out same day, he found the problem quickly and gave an option to either fix it same day with a part he had on the truck, or get it repaired under warranty but they would need to order the part. I opted to do it under warranty since it would be cheaper. Chandler said i would get a call the next day, however there was a communication error somewhere, however you can tell this is a down to earth company and after thinking about it i would rather have an occasional human error opposed to dealing with robots. Anyways, i did call back into Stephanie and she inforned me the part hasn't arrived but that it would be in and Chandler would be out to fix it the following day. my heat is working again and I am grateful. I originally did put 3 stars, but after talking to Matt I changed it to 5, which is what they truly deserve. Its a human company, there are going to be mistakes here and there but i do believe they value their customers. Thank you everyone at Busy Bee Matt, Dalton, Stephanie, and Chandler for everything y'all did!
• TL

  Tiffany Lipscomb

  Nov 17, 2025
  1.0
  I was not impressed with my experience with this company. I called them as I noticed they had a "$89 or Free” for main line cleaning special. Since we have had this issue in the past, I was confident that that was the problem. However, I was shocked when I was quoted almost $1500 to “ vacuum out water from the tub and toilet and attempt to clear drain with cable machine and evaluate with camera.” I mentioned that their website said it would be $89 or free, but was told it did not apply to my situation. I was told that the only way to complete the work was by draining everything and removing the toilet. I was also told I could save 10% if I agreed to sign up for their membership. I decided to pass because the quote seemed very high, and I was not confident in what I was being told, as we have had to have this done before. I called another smaller company and they were able to come out the next day and clear the line for $349, without draining anything or removing the toilet. They were also able to identify the issue that was causing all of the problems and gave me a very reasonable quote for fixing that. All of which would be less than the $1500 that I was originally quoted. Busy Bee did agree to refund my $89 after I expressed my frustration with the experience, which I appreciated. I cannot speak to the quality of their work as I did not have any done, and I won’t be choosing to use them in the future as there are much cheaper options out there that do great quality work.
• SF

  Sarah Falter

  Nov 17, 2025
  5.0
  I had a great experience with Busy Bee. Zach Dodd was my initial plumber and did an excellent job clearing a main line blockage. From there, Gary Scott stepped in as the project manager and walked me through the larger repair process with clear communication and a lot of patience. Zach Scott led the crew for the major repair, and he and Bryson worked incredibly hard over two full days to get everything repiped. Grateful that Josh also stepped in last-minute on Friday to help make sure the job got done on time. A few unexpected things came up along the way, but the team communicated clearly through every challenge and handled everything with professionalism. Overall, I really appreciated the care this team put into getting everything resolved.
• AC

  austin clark

  Nov 14, 2025
  5.0
  The tech Brandon Aycock is super professional and represents not only him self very well but also the company. He was quick to find a solution to our problem all while being professional, kind, and friendly. Brandon also was really good with the kids and they enjoyed him time as well. Thank you Brandon!
• CL

  cindy lou

  Oct 31, 2025
  2.0
  Called busy bee because kitchen sink was not draining Richard came out and was very nice and professional was in and out within 30 minutes the only issue I have is the price $469 to unclog my kitchen sink that is ridiculously expensive I paid it because he was already here but next time I will have to look elsewhere just washed dishes on 11-1 and water running under sink called busy bee and she told me $115 dispatch fee I told her that’s not right I just paid $469 yesterday she said well I have to tell you that if tech determines it was from yesterday then the fee is waived are you kidding me the guy left yesterday said Richard did not attach the valve wait an hour should be ok not called them back guy from yesterday just left sink still not draining told me it was grease I told him I do not put grease in my sink needless to say he just left and my sink is still in the same condition it was before they came not happy at all

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