Technicians are consistently described as friendly, knowledgeable, and professional, providing excellent customer care.
Timeliness
Customers appreciate the prompt and efficient service, often noting quick response times and timely repairs.
Quality of Work
The quality of service is highly rated, with many reviews highlighting thorough diagnostics and effective solutions.
Dependability
Arctic Air is recognized for being reliable, showing up when promised, and addressing issues effectively.
DE
Dan Eiser
5 days ago
5.0
I was very satisfied with the services provided by Arctic Air. I have used them both for heat pump repairs as well as preventive maintenance. Josh Greene performed a system check and maintenance most recently. He called in advance on the day of the appointment, was experienced, professional and sent the extra mile to make sure my system was functioning properly. He checked vent temperatures, cleaned the outside unit and crawled under the house to check the ductwork. He found some damaged insulation on one of the ducts and taped up the holes. All of the employees I have met have done what they said they would. We all know that is not always the case. Highly recommended.
OC
oldman curtis
Jan 1, 2026
5.0
Happy to have my heat running again. Curious and friendly repair crew who really seem to care about your concerns. Happy with the service from Arctic Air.
MM
M.S.L.
Dec 30, 2025
5.0
Artic Air has always been there for us when we needed them. Their service and company is very reputable, friendly and knowledgeable. No place better.
MK
michael kimes
Dec 23, 2025
5.0
⭐⭐⭐⭐⭐ Outstanding Service from Tristen McBee – Arctic Air
We had an excellent experience with Tristen McBee from Arctic Air. From start to finish, his performance was truly outstanding. Tristen was extremely knowledgeable, professional, and thorough in his work, and it was clear he takes great pride in the quality of service he provides.
What really set him apart was his people-friendly personality. He was respectful, patient, and took the time to clearly explain everything in a way that was easy to understand, never making us feel rushed or uninformed. He answered all of our questions and made sure we felt comfortable and confident with the work being done.
It’s rare to find someone who combines such high-quality workmanship with genuine customer care, but Tristen does exactly that. Arctic Air is lucky to have him, and we wouldn’t hesitate to request him again or recommend him to anyone needing HVAC services.
RN
Ramein Noodles
Dec 15, 2025
5.0
Have been with Artic Air for several years; since they installed our Mitsubishi mini split. I can tell you their quality of service has never changed. From the beginning, every service person that has ever stepped foot in our house has been of good character, extremely knowledgeable in their field and professional. We can't imagine doing business with anyone else. Very thankful that we chose them!
Frequently Asked Questions About Arctic Air Heating, Air Conditioning & Plumbing
Does Arctic Air Heating, Air Conditioning & Plumbing charge for a service call?
Yes, we charge $99 for service calls during regular business hours. For HVAC services in Lawrenceburg, TN, please contact Arctic Air Heating, Air Conditioning & Plumbing.
Do you offer service agreements?
We provide service agreements for both residential and commercial properties. Regular maintenance can extend the life of HVAC systems, which typically last 15-20 years according to This Old House. For HVAC service and local plumbing in Lawrenceburg, TN, please consider us for your maintenance needs.
Can I get service after hours?
We offer 24/7 emergency services. If you need heating or AC repair in Lawrenceburg, TN at any time, please don't hesitate to contact us.
What does it cost to get an estimate on new equipment?
We provide estimates for new equipment at no cost to you.
Do you offer financing?
Yes, we have financing options available for our customers.
What areas do you service?
Our service area includes Lawrence County, TN and the surrounding counties.
Does Arctic Air Heating, Air Conditioning & Plumbing charge for a service call?
Yes, Arctic Air Heating, Air Conditioning & Plumbing charges $99 for service calls during regular business hours.
Do you offer service agreements for HVAC and plumbing services?
Yes, service agreements are available for both residential and commercial properties to help extend the life of HVAC systems.
Are emergency HVAC or plumbing services available after regular hours?
Yes, 24/7 emergency services are offered for heating or AC repair in Lawrenceburg, TN.
Is there a cost to get an estimate for new HVAC or plumbing equipment?
No, estimates for new equipment are provided at no cost to the customer.
Does Arctic Air Heating, Air Conditioning & Plumbing offer financing options?
Yes, financing options are available for customers.
What areas does Arctic Air Heating, Air Conditioning & Plumbing service?
They service Lawrence County, TN and the surrounding counties including Florence, AL; Giles County, TN; Lewis County, TN; Maury County, TN; Wayne County, TN; Summertown, TN; Lauderdale County, AL; and Williamson County, TN.
What are the regular business hours of Arctic Air Heating, Air Conditioning & Plumbing?
They operate Monday through Friday from 7:00 AM to 4:30 PM and are closed on Saturdays and Sundays.
What payment methods are accepted by Arctic Air Heating, Air Conditioning & Plumbing?
They accept American Express, Cash, Check, Discover, Financing, Invoice, MasterCard, and Visa.
Are there any convenient nearby places to visit when coming to Arctic Air Heating & Air Conditioning?
Yes, nearby places include Hardee's for a quick meal, Chevron Station for fuel, and First Volunteer Bank for banking services, making it convenient for customers to run errands before or after their appointment.
How can nearby real estate services help customers of Arctic Air Heating & Air Conditioning?
Several nearby real estate agents and services such as Coldwell Banker Southern Realty and Realtor Tanya Clayton offer assistance with home buying or selling, which can complement HVAC or plumbing services when customers are moving or upgrading their homes.
What medical facilities are near Arctic Air Heating, Air Conditioning & Plumbing that customers might find useful?
Nearby medical facilities include Avalon Hospice, Gentiva Hospice, Maury Regional Sleep Center, and Mid-Tennessee Medical, offering convenient access to healthcare services for customers in the area.