Business Details
About
HVAC Contractor
General Air Service provides HVAC repair, installation, and replacement services to Farragut and West Knoxville, TN.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.7
150 reviews
5 stars
134
4 stars
4
3 stars
4
2 stars1
1 star
7
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the professionalism, promptness, and thoroughness of the technicians.
Communication
While many reviews highlighted good communication, some customers expressed frustration with scheduling and follow-up communication.
Customer Care
General Air Service is noted for their customer-focused approach, often going above and beyond to assist clients, especially in urgent situations.
Billing Issues
A few customers reported concerns regarding billing practices and discrepancies in charges, leading to dissatisfaction.
Long-term Trust
Many long-term customers expressed loyalty and trust in the company, citing years of reliable service.
- SPSandy PeveyDec 15, 20253.0My heater stopped working on Thursday (Oct 23) evening. I left a voicemail and text message on Friday morning. I was told it would be Monday before someone could come, but there was a cancellation, so Ismael & Juan arrived at my house at 9:35am that same day. Ismael determined it was the inducer motor and spent @10-15min on his phone, trying to locate one in town. Doug came out & brought me 2 portable space heaters to use until an inducer motor could be obtained, since it wouldn't be here until Tuesday (Oct 28). They were all gone by 10:20. I called the office on Tues and again on Weds to check on the status. On Thursday (Oct 30), Juan arrived at 4:40pm, removed cover, & waited for Ishmael to arrive to install inducer motor. Ishmael left and Juan finished up and was gone by 5:30pm. Emma called me to get my email address to send me an invoice. I never got one by email. I received my only invoice on Dec 15 in the regular mail, marked PAST DUE, with charges for 2.5 hours (even though the guys spent a total of 1hr 35min at my house for the 2 days), no charge for parts (under warranty), plus overdue charges & a fee if paid by charge card. I called, talked to Emma, and she removed 15min of labor charges, plus both the card fee & late fee. I wrote a check and dropped it into General Air mailbox within an hour of our conversation. In summary, I don't think I should've been charged for 2hrs 15min when the guys were only at my house for a total of 1hr 35min. Also, I should have gotten an invoice by email, or at least by regular mail, long before mid-December. In addition to having to tell Emma my email address twice, I also had to correct the spelling of my last name, even though I've been a customer for years. I am surprised at the lack of integrity (times reported for labor) and attention to detail (email address & last name). On a positive note, I am grateful that I received the canceled time slot on Oct 24 and that Doug brought out the space heaters for me to use while I waited 6 days for the part to be installed. Also, I appreciate Emma being so cordial over the phone every time I've called.
- DTDavid ThorntonDec 3, 20255.0The service was prompt and thorough.
- NMNick McBrideNov 21, 20255.0Thank you for being a great company! You were very prompt in assessing our problem, ordered our parts and kept us up date on the repair. Thank you for the great service.
- EFEric FaulknerNov 14, 20255.0Great! They did what they said they would!!! Very pleased.
- CCCale CrouchOct 8, 20255.0Prompt, Experienced and Trustworthy. Mr. Kirk has always been top notch.
Frequently Asked Questions About General Air Service
What types of HVAC services does General Air Service provide?
General Air Service offers HVAC repair, installation, and replacement services specializing in heating, air conditioning, air purification, ductwork, and gas piping.
Which brands does General Air Service work with?
General Air Service works with Amana, Mitsubishi, AprilAire, and Honeywell brands.
What are the regular business hours of General Air Service?
General Air Service operates Monday through Friday from 8:00 AM to 4:30 PM. The business is closed on Sundays and Saturdays except for emergency services from 8:00 AM to 12:00 PM on Saturdays.
Where is General Air Service located?
General Air Service is located at 1108 Olive Rd., Knoxville, TN 37934, USA.
Does General Air Service require appointments for their services?
Yes, General Air Service requires appointments for their HVAC services.
What payment methods are accepted by General Air Service?
General Air Service accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
If I'm visiting General Air Service, what nearby parks can I enjoy before or after my appointment?
You can visit Rocky Point Park or Concord Park, both nearby parks offering outdoor recreation and relaxation opportunities.
Are there any places of worship near General Air Service?
Yes, nearby places of worship include Grace & Glory Fellowship Church, Concord Presbyterian Church, and Concord AME Zion Church.
What local dining options are nearby General Air Service?
You can enjoy meals at nearby establishments such as Tacos El Primo Food Truck, Lakeside Tavern, and Riverside Tavern.
How can I contact General Air Service for scheduling or inquiries?
You can contact General Air Service by calling +1 865-966-9889 or emailing office@generalairservice.com.