Chancey & Reynolds, Inc. | AC Repair

4.9
1363 reviews

Business Details

614 Van St, Knoxville, TN
37921, United States
(865) 412-7753
https://chanceyreynolds.com/?utm_campaign=gmb

About

HVAC ContractorHeating ContractorAir Conditioning ContractorAir Quality ConsultantAir Duct Cleaning Service
Established in 1978, Chancey & Reynolds, Inc. is a trusted Knoxville-based HVAC contractor specializing in heating and air conditioning repair, installation, and supply. We install residential heating and air conditioning, repair and maintain heating and air conditioning systems. We service commercial HVAC Systems as well as install commercial HVAC Systems. We're proud to offer our Comfort Club that provides seasonal tunes up for your homes heating and air conditioning system. Call today to join our Comfort Club and 10% any service repair and priority scheduling.

Location

Chancey & Reynolds, Inc. | AC Repair
614 Van St, Knoxville, TN
37921, United States

Hours

Reviews

4.9
1,363 reviews
5 stars
1,299
4 stars
29
3 stars
3
2 stars
7
1 star
25

What are people saying?

AI-generated from recent customer reviews

Service Quality

Technicians are generally described as knowledgeable, professional, and courteous, providing thorough diagnostics and effective repairs.

Communication

Customers appreciate the clear communication from technicians regarding issues and repairs, although there are some complaints about follow-up and scheduling.

Pricing Concerns

Several reviews mention dissatisfaction with pricing, particularly regarding diagnostic fees and repair costs, with some feeling overcharged for services rendered.

Customer Experience

Many customers express high satisfaction with the overall service experience, highlighting friendly technicians and prompt service, though there are notable exceptions.
  • DR
    Dustin Rheinscheld
    Feb 2, 2026
    5.0
    Wonderful company! Can’t believe how prompt and professional they are! I had 2 different service calls 1for home and 1 for commercial. Both guys were amazing that came to both locations and their knowledge and professionalism was awesome! Will be doing more business with them in the future! Thanks guys!
  • TA
    Tim Alexander
    Feb 1, 2026
    5.0
    James Shuman was our technician this evening. It was 20 degrees outside and he had the best attitude and was very professional and helpful. He saved the day. Sunday night to boot. With the roads not being easy to drive on. Got my heat back up and running same day. I would give 10 stars if I could. Price was fair with it being an emergency weekend call. Will use this service again and recommend to others. Thanks again James!
  • AC
    Alan Culvahouse
    Jan 31, 2026
    5.0
    James came to our home in a blizzard type weather to repair our heating/air unit. He found it to be unfix able. It will have to be replaced. Thanks James for coming out in such foul weather. On Tuesday morning before 8:00 am Reece and Brad arrived with the new heat/air unit. I met them and showed them where the old unit was located. They went right to work removing the old unit and installing the new unit. They worked straight thru until the work was completed without taking any breaks. Finished around 10:30 am and started up the new unit. It is working great. House is warm again. Thank you so much Reece and Brad. Awesome job in my book. Have a great day men.
  • JJ
    jsorrizzle
    Jan 29, 2026
    5.0
    My HVAC couldn’t keep up with the cold weather from the winter storm. Chancey & Reynolds sent Cody out and he replaced the wall thermostat with a much cooler one that I can now control from my phone over WIFI that also has a humidity gauge inside and outside of the house. I was literally sweating from the heat my unit was putting out after he left.
  • GE
    Gabby Elliott
    Jan 20, 2026
    1.0
    We had a technician come out for a service call yesterday 1/19/26 as a KUB bill was through the roof and we have never had a charge that high and thought something could going on with our unit, which is not even two years old,they said it would be $75 for someone to come out. we were hopeful for a good experience, unfortunately that did not happen the guy diagnosed we needed a new thermostat, by the way he did not seem confident in that and just to add we replaced the thermostat 2 weeks ago. We had to asked multiple questions to diagnose the problem and his response several times was “oh let me go check that”. He did not check the duct work or anything under the house, to come to the conclusion this was our problem. So when my husband said okay sounds like we need a new thermostat I guess, he came back in with the thermostat and stated that it would be $600 to replace the face of the thermostat. Excuse me that is criminal my husband immediately said no that’s way more than we can afford. The guy proceeded to charge us $250 when he did not repair anything, we should’ve only been charged the diagnostic fee of $75, when we questioned him he said labor was $220 an hour what labor none was done. So I called made a complaint they stated they don’t have a hourly fee it’s by job and they would call back. My husband spoke to Josh a supervisor today 1/20/2026 and my husband said he was perfectly fine paying the service fee but we would need the rest of our money back, Josh stated there was a $75 service fee and the other part of the money was to go towards the thermostat they opened because they can’t sell it now. They did not leave the thermostat with us so they literally stole our money because the company is charging me for something they did not leave in my possession. I called to speak to another supervisor and was told by the dispatcher she would have her supervisor call me back and they did not call me back. I have left messages for a supervisor to call me back a few times today with no response. Please do not make the same mistake we did .

Frequently Asked Questions About Chancey & Reynolds, Inc. | AC Repair

What services does Chancey & Reynolds, Inc. provide?

Chancey & Reynolds, Inc. specializes in heating and air conditioning repair, installation, and supply for both residential and commercial HVAC systems.

Where is Chancey & Reynolds, Inc. located?

They are located at 614 Van St, Knoxville, TN 37921, USA.

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