Nashville Fireplace provides a broad range of fireplaces, grills, stoves, and gas logs products and accessories. Our hearth experts are ready to help you with your next project. We work closely with your builder and designer to provide the perfect fireplace for your home or outdoor space. Need some inspiration? Visit our showroom.
Mixed reviews on customer service; while some praised individual staff members for their helpfulness, many others reported poor communication and unresponsive management.
Product Knowledge
Several customers highlighted the staff's extensive product knowledge, particularly praising employees like Zach and Nick for their assistance and expertise.
Installation Issues
Numerous complaints regarding installation quality and follow-up service, with reports of improper installations leading to safety concerns and unresolved issues.
Positive Experiences
Despite negative feedback, many customers shared positive experiences with specific employees, particularly regarding their helpfulness and professionalism during the purchasing process.
SD
Scott Davis
Jan 13, 2026
4.0
Order a Fireplace, pickup was quick and the staff was very helpful!
MR
Melissa Rood
Mar 27, 2020
5.0
Zach is wonderful! Very timely with communication & does FANTASTIC work! We have been extremely happy with our whole experience, start to finish, with Nashville Fireplace & Grill!
RT
Randy Thompson
Aug 28, 2019
5.0
I purchased a new fireplace and gas logs for my home remodel project. Zach was awesome from start to finish of the project. I have referred friends to him, and they also had great experience.
I can highly recommend this company. R Thompson
NM
Nick Mielnik
Jul 28, 2017
5.0
I was requesting a quote for an outdoor fireplace to be installed in my screened in porch. I received excellent customer service from Zack. He provided timely feedback with examples and projected costs. I plan on using their services, once I am ready to start my project. Thanks again Zack!
Frequently Asked Questions About Nashville Fireplace
Can I get gas logs for my fireplace?
Yes, in most cases We can install new gas logs in your fireplace.
Can I install my own fireplace?
Fireplaces are best installed by a qualified dealer or HVAC professional
How often do I need to service my gas fireplace?
Annual service is ideal, but not mandatory
Can I relight my own pilot light
Yes, in most cases homeowners can light their own pilot lights. We can help you locate the lighting instructions for your particular model.
Do you offer fireplace installation?
Yes! We offer installation of wood, gas and electric fireplaces.
Do you replace gas fireplaces?
Yes! We can replace all makes and models.
What kind of fireplaces do you sell?
We sell gas, wood and electric fireplaces in various styles.
What fireplace styles do you offer?
Linear, modern, traditional and see thru.
Does Nashville Fireplace install gas logs for fireplaces?
Yes, Nashville Fireplace can install new gas logs in most fireplaces.
Can I install my own fireplace or should I use a professional?
Fireplaces are best installed by a qualified dealer or HVAC professional to ensure safety and proper operation.
How often should I service my gas fireplace?
An annual service is ideal for gas fireplaces, though it is not mandatory.
Can I relight my own pilot light on my fireplace?
Yes, most homeowners can relight their own pilot lights, and Nashville Fireplace can help you find specific lighting instructions for your model.
What types of fireplaces does Nashville Fireplace sell?
They sell gas, wood, and electric fireplaces in various styles including linear, modern, traditional, and see-thru models.
What fireplace installation services are offered by Nashville Fireplace?
Nashville Fireplace offers installation of wood, gas, and electric fireplaces.
What payment options are accepted at Nashville Fireplace?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
What are the operating hours of Nashville Fireplace?
Nashville Fireplace is open Monday to Friday from 8 AM to 5 PM, Saturday from 9 AM to 17 PM, and closed on Sundays.
Are there any nearby places to Nashville Fireplace where I can get food or convenience items?
Yes, Twice Daily is a nearby convenience store where customers can grab food and retail items before or after visiting Nashville Fireplace.
What nearby services might be helpful if I need additional home or health-related assistance around Nashville Fireplace?
Nearby you can find Cumberland Products for garage door services and various Vanderbilt health services including physical therapy, pediatric care, and specialized clinics, useful for customers in the area.
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Certified February 22, 2026Yext Knowledge Graph
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