About
Generator ShopGenerator Service & Repair
Location
Hours
Reviews
4.7
408 reviews
5 stars
373
4 stars4
3 stars5
2 stars1
1 star
25
What are people saying?
AI-generated from recent customer reviews
Service Quality
Technicians consistently provided thorough, professional, and knowledgeable service, with many customers specifically praising Jacob Shaffer and Greg for their exceptional work.
Communication
Customers appreciated the clear communication from technicians regarding service details and recommendations, enhancing their overall experience.
Timeliness
Most reviews highlighted that technicians arrived on time and completed their work efficiently, although some noted issues with scheduling and dispatch.
Installation
Installation teams received high praise for their professionalism and attention to detail, ensuring a clean and neat setup.
Customer Support
While service quality was generally high, some customers expressed frustration with the dispatch system and scheduling issues, indicating room for improvement in customer service logistics.
- DVDonna VickeryNov 15, 20255.0Jacob Shaffer was our recent Service Technician and he was great. He completely documented his work for us, discussed what needed to be addressed, and was very knowledgeable about the Generac product. Thanks for a great service experience Jacob!
- CSCindy SNov 13, 20255.0Greg B. came out to service my generator today. He was great! He helped my get signed in to the Mobile Link and showed me how to use it (yes, I am electronically challenged). He was very patient and knew the answers to all the questions that I had. Premier is luck to have him as an employee, and I was lucky to have him as a service tech.
- PTPleun TroostNov 12, 20255.0Installed whole home emergency generator in an efficient and timely manner. EXTREMELY happy with the work done. Started with accurate and thorough estimate by advisor Cody VanderMolen, followed by installation by Sam and crew, and resolution of some pre-existing electrical issues by electrician Fred. Overall truly EXCELLENT. Top notch customer service AND complete customer satisfaction. This is one of those few remaining businesses that does not cut any corners, is honest, dependable and always on-time, with simply excellent back-and-forth communication and quality control. A+
- MRMichael RamosNov 7, 20255.0Greg was on time, professional, courteous, and very knowledgeable of his craft. He made us feel very comfortable and ensured "ALL" of our questions were answered to "OUR" satisfaction. He did a very thorough job on the yearly maintenance of our Generac generator and no mess was left behind. By the time he left we felt our equipment was ready for another year and we had nothing to worry about, because we had a new friend, Greg, and Premier looking out for us. Thank you
- RHRANDY HODGENov 6, 20255.0I’d like to thank Greg for a great service experience this morning. He called to give me an estimated time of arrival. He arrived on time. He did his job quickly, efficiently and with no disruption to our morning. He explained what he’d done in detail and offered a recommendation for next year’s service. He also had an invoice ready for me to pay so that I could write him a check while he was here. Great job, Greg! Thank you!
Frequently Asked Questions About Premier Generators
Where is Premier Generators located?
Premier Generators is located at 232 Northside Lane, Crossville, TN 38571, USA.
What are the business hours for Premier Generators?
Premier Generators is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
What services does Premier Generators offer?
Premier Generators specializes in generator sales, service, and repairs.
How can I contact Premier Generators?
You can reach Premier Generators by phone at +1 931-787-9107 or visit their Facebook page at https://www.facebook.com/339873109461359.
In which time zone is Premier Generators located?
Premier Generators operates in the America/Chicago time zone.
Are there any hardware or building supply stores near Premier Generators?
Yes, Jeff Woods Construction and Roger's Tool Shed are nearby building supply and hardware stores.
Where can I grab a bite near Premier Generators?
Nearby dining options include Romo's Mexican - Crossville, Mad Batter bakery, and McAlister's Deli.
What recreational or entertainment venues are close to Premier Generators?
Chuckles Family Fun Center, an amusement park and arcade, is nearby for family-friendly fun.
Are there any parks or outdoor spaces near Premier Generators?
Yes, Obed River Park and Cumberland Mountain Lake are nearby parks where customers can enjoy nature.
Can I find arts and crafts or hobby shops near Premier Generators?
Hobo's Hobbies Trains & Planes is a nearby hobby shop offering arts and crafts supplies.