All American AC Heating & Refrigeration LLC

Reviews

• JJ

  Jessica Johanneson

  Sep 12, 2025
  5.0
  To the person representing your company who pulled out in front of me on 20th st causing me to slam on my breaks just now and everything on my seats fly on my car floor, including my kids dinner, shame on you. Shows the integrity you have and how you choose to represent this business. My daughter screamed out loud. Think twice next time especially in a work vehicle. Shame on you 😔
• JF

  Jane Flowers

  Sep 2, 2025
  5.0
  My AC went out late into the afternoon on one of the hottest, most humid days we’ve had in Cleveland this year. First off, let me say the owners Tommy and Teresa are the best. I called and Teresa answered right away. She was kind and reassured me my AC would be fixed that very same day. Within just a couple short hours Tommy showed up at my door. He looked over the whole system, explained exactly what was wrong in an easy way for me to understand, but ended up having to run back out for a part. A big storm rolled through after he left so I figured he’d just reschedule for the next day.. But no! He came back that same evening to finish the job and did so efficiently. The level of care and effort by this business was just unbelievable. In the heat like we've had, they could’ve easily pushed me to buy a new unit, but instead they fixed what I had, gave me tips to keep it running longer, and treated me with complete honesty and care. I can’t say enough about this company. Tommy and Teresa truly care about their customers, and it shows. Don’t waste your time calling around, this is hands down the best heating and AC company in Cleveland.
• CB

  Carrie Bryson

  Aug 20, 2025
  5.0
  All American was dispatched to my home under my home warranty for a non-working AC. The dispatch was supposed to be priority but my HW company did not mark it as priority. One call to All American and they had 2 techs at my house at 7pm. After replacing the capacitor, discharging freon from it being overfilled previously, and reattaching the fan blade to the motor we were good as new. The owner called to follow up with me the next morning to make sure we were taken care of and will be following up in a few more days to decide if we need to replace the unit. The quick response, the care to follow up, and the efficient repairs blew me away. I'll be back for my replacement and maintenance!
• CW

  Corey Watson

  May 25, 2025
  1.0
  If you are looking to get ripped off, this is the place to call. I have a rental property and I live out of town. I need someone i can trust. So I called all American thinking they were a good company. My unit is only 7 years old, the renters did not change the air filters and it caused a solenoid to burn out. All American came and said it was the blower motor. Since I was out of town I said go ahead and change it. Cost over 500 dollars. It messed up again less than two months later and they came back out to fix it. I don't remember what all they claimed was wrong they did say the blower motor was bad again so i had to replace it again supposedly. I am out of town so i have no clue what they did, it cost over 1500 that time. Less than a month later I had to have them come back out, they told me that time it was the outside condenser that was bad and the blower motor again. They were kind enough to offer me a used one they had at their shop and the total cost would only be around 3500. I told them to leave my property i wasn't letting them rip me off any more. Brian was the tech and Tommy was his boss. At first Tommy was going to try and make it right, but unfortunately at the nice cost of around 3500. I will never use this company again. Dishonest, crooks in my opinion. For a good ripoff fill free to call them.

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