RSW Chattanooga

Reviews

• KE

  Kreig Embriano

  Mar 28, 2026
  2.0
  I contracted RSW to replace my deck, upgrade my sunroom windows and exterior siding, replace the deck stairs, and replace my kitchen windows. Overall, quality of the work on the deck was good. There were a few issues and skipped steps (they left one of the banding boards with carpenter bee holes all through it, despite reaffirming multiple times that all the banding would be replaced). The screened in portion of the deck was done well, with exception of installing the screen door the wrong way (the lock is on the outside!). The door was supposed to be replaced the correct way, but they never returned to do the job despite multiple attempts on my part. The deck railing and stairs railing posts got scratched up during install in multiple places, which is frustrating to pay for pre-damaged construction. They replaced 1 of the damaged railings on the deck, but never replaced the multiple scratched stairs posts they said they would. Additionally, they left a big gap between the stairs and house - I had to probe and confirm that this is not code-compliant, which they agreed and then finished that area with the appropriate railing. The sunroom was of more variable quality, and the fit and finish of the wood trim, the excess glue/window sealant, and truly amateur paint job was generally unacceptable. They broke 2 of the 6 new windows on install (they did replace them, of course). The exterior trim job on one of the narrow tall windows was piece-mealed and looks unprofessional (see pic), and the paint streaks look awful. On top of that, when they painted, they got paint spatter all over the new windows, and on my new house siding! Do not let this company paint on your property. I cannot emphasize enough that they are not qualified to paint. The kitchen window replacement (3 windows) was problematic since 2 windows had decent sized scratches on them, and one of these had a ~1/2" chip in the top glass. There is no way they did not see that chip, but installed it anyway. Additionally, one of the windows opens but is not secure it its track; something was clearly defective in the track when you open it. The clip for one of the windows broke my first time using it. These were installed Sept 2025, and Joey committed to replacing them. However, he kept dodging times and dates, missing deadlines. Eventually I gave a hard deadline 2/20/26 before I sought out remedies to get my funds back for the kitchen windows. I have retrieved those funds, thankfully. Joey also prefers to call you when there is a problem. However, this can lead to you having little evidence or a paper trail when you need to seek legal remedies. In TN, it is a 1-party consent state, so feel free to record calls, or require him to contact you via email or text message so you have strong documentation. Lastly, they damaged my driveway with the dumpster. Usually some boards are placed where the dumpster goes, but they did not do that, leaving 2 large scratches in my driveway. Overall, I would avoid this contractor, and go with someone more qualified and consistent.
• JN

  John Nocella

  Mar 19, 2026
  1.0
  They came out and measured our Newly remodeled bathroom for a sliding shower door. They recommended the door that would work. Storing the first attempt at installation, they installed the upper stainless steel bar incorrectly and needed to order a new bar for a second attempt. When they arrive the second time with the new bar during the installation, they broke multiple glass mosaic tiles at the base of the shower opening. They sent someone out to replace the broken glass tiles and came back a third time to install the shower door. I told the owner I would purchase a special epoxy in order to eliminate drilling the mosaic glass and cracking additional tiles they installed the doors using the epoxy and when the work was completed, there was one additional broken glass mosaic tile at the base of the Shower Doors after everything was completely installed. The other major issue was the finished opening is only 11 1/half inches it’s my wife’s bathroom and she could fit in the shower. Unfortunately I’m a little bigger than her and I can’t fit in the owner. Said he come out and tear everything out and do it again and my answer was I’ve had enough i’ll patch the broken glass tile at the base and I’ll live with it. Terrible design terrible work. The only good thing I can say is at least they kept coming back but three times was enough for me. I definitely would never recommend them.
• LM

  Lori Mosley

  Mar 18, 2022
  5.0
  RSW of Chattanooga was fabulous! I had several projects. They installed exterior door hardware, reset 2 doors and repaired several wooden windows. Service and communication was excellent throughout the project(s). I can't say enough good things about this company. Highly professional, on time, well prepared to complete the job and cleaned up before leaving. I would highly recommend them!