Therm-Con, LLC

Reviews

• RS

  Ruby Sutton

  Feb 11, 2026
  1.0
  Horrible customer service
• MC

  Mike Coffey

  Dec 31, 2025
  5.0
  Brandon did an excellent job with the repair of my fireplace. He was very professional and went above and beyond in terms of the care he demonstrated in his job.
• JO

  Jeremy O'Brien

  Feb 8, 2019
  5.0
  Good selection of products.
• PO

  Paul Oudenhoven

  Oct 24, 2018
  1.0
  Ordered fireplace parts in January, picked up February, screens too long ( won't fit ) back refractory plate short, returned parts, have gone by 6 times to get my money back, manager only willing to give half back . Have not got anything that fits and they will only be willing to give half my money back ? This is October , I would not recommend doing business with this company! They are supposed to be representing Heatilator Fireplaces ? At least they got the Con part right ! So now over a year, I have learned much! I ordered parts parts from MY GIVEN PART SERIAL NUMBERS, hey I got the right parts the first time, and if you use the Heatilator ordering site and are an actual dealer you can return parts on they're website NO PROBLEM, NO TIME PERIOD, even / especially for a 40 year old Heatilator. SO I didn't need to pay for a technician to come out and read the same numbers I provided Therm-Con LLC, although.if they kept ordering from Heatilator they may have gotten it right eventually as they're are 3 different sizes available today, hmmm. Who is CHEATING WHO, STILL NO REFUND ? 6 trips back , half my money ¿ REALLY ? Honest Business ? ..............
• BE

  Balance Is Everything

  May 15, 2018
  1.0
  Set up two appointments with Phil for insulation. Two times he didn’t call, two times he didn’t show up. After the second no-show I called and requested to speak with a manager. I was assured that Phil would call me immediately and was told that the manager would also call me. As of this time and date no one has called. Beware of this company.

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