Elder’s Ace Hardware is a family owned, locally run group of neighborhood hardware stores that serve the East Tennessee, North Georgia and Western North Carolina regions. We’ve been part of many of these communities since 1969, and we are privileged to be your neighbors. Our mission is simple: We aspire to be our community’s most helpful and trusted retail team by consistently pleasing each customer. You can expect this level of service in our retail stores as well as from our Ace Handyman Service.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.