Rapid Response Plumbing, Heating & Cooling is a locally owned and operated HVAC and Plumbing service company. We provide installation, maintenance and repair for a wide range of HVAC systems including air conditioning units of all makes, furnaces, water heaters, heat pumps, ductwork and air quality services. We consider it a privilege to have served Brentwood, TN and the surrounding areas for over 25 years.
Vance was professional and diagnosed the problem quickly. He presented my two options for repairing or replacing. He answered all my questions.
PJ
Pearl Jalota
Apr 15, 2026
5.0
Spectacular service and professionalism. Vance was so courteous and efficient. He found the problem and fixed it. Highly recommend them. Our HVAC is fixed.
DD
Darren Duerksen
Apr 14, 2026
5.0
Very good experience! From initial design consult with Dylan, to install with Landon, these guys really know their trade, and do fantastic, comprehensive work. They addressed every issue and some! Used them for a complete Heater and AC replacement. Highly recommend Rapid Response.
JC
Jacob Cron
Apr 9, 2026
1.0
You were very nice, but I feel you knew as much about hvac as I do. Told me the thermostat was bad, you didnt have one but I went and got one and saved some money. Didn't fix the problem and still cost me 400 dollars just for you to come out and change a thermostat that wasn't the problem. You then tried to say I need a whole knew unit for 13k dollars, and I asked what about the capacitor? And you said oh yeah it could be that. But you didnt have any of those either. So for an emergency response call, all you did was waste my time and then charged me 400 dollars to do so. And you left the cover off and wires unhooked. I wish I never called.
JR
Jeffrey Rice
Apr 4, 2026
5.0
This is how you build customer appreciation and loyalty! Second time in as many months that we needed someone to come out and help with an issue and Rapid was on it. Dispatch was very accommodating. A young man (wish I could remember his name) called back and tried to help me troubleshoot within minutes. Dylan FaceTimed me to walk through all the symptoms and possible causes. Vance came out on a Saturday morning, arrived as polite and professional as ever, diagnosed the issue in seconds, and remedied the situation immediately. Thank you Vance, and Rapid, for allowing us the peace of mind knowing we have such a great team looking out for us 🙌
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Certified April 26, 2026Yext Knowledge Graph
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