Rapid Response Plumbing, Heating & Cooling

4.9
633 reviews

About

Air Conditioning Contractor
Rapid Response Plumbing, Heating & Cooling is a locally owned and operated HVAC and Plumbing service company. We provide installation, maintenance and repair for a wide range of HVAC systems including air conditioning units of all makes, furnaces, water heaters, heat pumps, ductwork and air quality services. We consider it a privilege to have served Brentwood, TN and the surrounding areas for over 25 years.

Location

Rapid Response Plumbing, Heating & Cooling
1583 Fawn Creek Ct, Brentwood, TN
37027, United States

Hours

Reviews

4.9
633 reviews
5 stars
608
4 stars
4
3 stars
0
2 stars
3
1 star
18

What are people saying?

AI-generated from recent customer reviews

Professionalism

Technicians are consistently described as professional, knowledgeable, and courteous, providing excellent service.

Responsiveness

Customers appreciate the quick response times, often receiving same-day service for urgent issues.

Customer Service

The company is praised for its attentive and friendly customer service, both in the office and during service calls.

Quality of Work

Many reviews highlight the thoroughness and skill of the technicians, with successful resolutions to various HVAC and plumbing issues.

Fair Pricing

Customers frequently mention fair and reasonable pricing for the services provided, contributing to their overall satisfaction.
  • MM
    MrTherobsanders
    6 days ago
    5.0
    Great job and great attitude!! Very personable, explained everything thoroughly and got the job done timely. Would definitely call again if something arises.
  • LD
    Larry Deason
    Nov 15, 2025
    5.0
    These folks came out on Wednesday and confirmed what I’d been told by the other company. Phillip gave me a very reasonable price to replace my heating system. They were here Friday, replaced the system in four hours. I am very happy and pleased with everything. Can’t thank them enough. Five stars across the board and I highly recommend South Nashville Heating and Cooling… Larry Deason
  • BS
    Ben Smith
    Nov 11, 2025
    5.0
    We had an furnace related issue arise over a weekend and Rapid Response was available on a Saturday to assist. Chad was prompt, professional and very thorough in terms of diagnosing and fixing the issue for us.
  • SS
    Sarah Shuster
    Nov 10, 2025
    2.0
    My frustration level is high with this company right now. When they come out, they provide excellent customer service and care. They were scheduled to come to my house on Friday and called me late Thursday afternoon to tell me they had to reschedule because there was a “emergency“ the next day and they did not have a tech available to come to my house as well as to handle the emergency. They rescheduled me to the following Monday (initially, this day was not available, but somehow magically became available when I was protesting that I was going to have to wait an additional week for service.) and then no showed. When I called to inquire where they were the person I spoke with insisted that they had tried to contact me but I had no missed calls or text messages from them or any voicemails from them. She said they had to cancel again because there was another emergency. I pointed out that last year when I had an emergency, they didn’t cancel anyone services to take care of mine, they simply made me wait so I wasn’t sure why this could continue to happen to me. I rescheduled one more time(2 weeks from now), giving them the benefit of doubt, but if this happens again, I will be on the search again for another more reliable HVAC company.
  • RD
    Rick Dunlap
    Nov 9, 2025
    5.0
    We just found out we have no heat! We called Rapid Response, and they sent out an excellent repairman named Jay! He quickly diagnosed our issue as a failed limit switch, and promptly ordered it and set us up for installation! We are extremely pleased with Rapid Response, and feel if you have a HVAC issue, call Rapid Response!!

Frequently Asked Questions About Rapid Response Plumbing, Heating & Cooling

What services does Rapid Response Plumbing, Heating & Cooling offer?

They provide installation, maintenance, and repair for HVAC systems including air conditioning, furnaces, water heaters, heat pumps, ductwork, and air quality services.

Where is Rapid Response Plumbing, Heating & Cooling located?

They are located at 1583 Fawn Creek Ct, Brentwood, TN 37027, United States.