R&S Flooring

Reviews

• LB

  Linda Burke

  2 days ago
  5.0
  My experience with R&S Flooring was exceptional. Starting with showroom employees Sabrina Trish and Alexis which were helpful and knowledgeable. A big thank you to: Clayton Phillips which gave me me estimate for my flooring job and managed overseeing and making sure everything was perfect during the entire process. All workers involved with completing my job which were Tom,Robert,Clint Melvin and Alberto was very kind and did excellent work . I highly recommend R&S Flooring for your flooring needs.A big thank you to all involved in completing my job with great satisfaction.
• PB

  Patricia Briggs

  Nov 7, 2025
  5.0
  WHAT CAN WE SAY ABOUT R&S FLOORINGEXCEPT THEY RE THE BEST FLOORING COMPANY AND I HIGHLY RECOMMEND THEM. THEY GO OVER AND BEYOND TO HELP YOU . MY HUSBAND AND I ARE DISABLED AND CLAYTON AND HIS CREW CAME OUT TO PUT MY FURNITURE BACK IN MY HOUSE THAT HAD BEEN LEFT OUT UNDER THE CARPORT FOR 3 MONTHS FROM ANOTHER COMPANY AT NO CHARGE. I HAVE HAD THEM TO PUT DOWN 3 ROOMS OF FLOORING DOWN THEYRE ARE BEAUTIFUL. I WOULDN'T GET ANY OTHER COMPANY TO INSTALL YOUR FLOORING THEYRE ARE THE BEST THANKS EVERYONE AT R& S FLOORING PATRICIA AND DAVID BRIGGS
• DA

  Dwayne Alcorn

  Nov 6, 2025
  5.0
  All around wonderful company to do business with! Alexis and her team- Sabrina and Trish are absolutely amazing. From showroom to install crew nothing but great customer service!!!
• LF

  Larry Franklin

  Sep 30, 2025
  5.0
  Robert Smith put in our new hardwood stairs and they look awesome! We can’t wait for everything to be finished. R & S Flooring finished our stairs and hardwood floor installation on time and it looks wonderful. We are very happy we chose them to do this and Ray the supervisor was very nice and helpful thru out the process, leaving us the option to call anytime if we run into any issues later. Job well done!
• AB

  Amber Bell

  Sep 19, 2025
  1.0
  We started a project with R&S flooring back in June redoing the entire flooring in our house in Dickson, TN. Today, September 19 we are suppose to complete the project after many issues throughout the project all which R&S flooring are at fault and are absolutely unreasonable on the nightmare they have caused our family, and as it has consistently been proven through the last few months the project will still remain unfinished. The crew we had laying the flooring poured concrete to make the living room area even to lay the flooring but only poured the concrete in small areas which caused major dips and soft spots once the flooring was down, although in our contract we agreed and REQUESTED if subflooring needed to be replaced we would be at cost of replacing the subflooring- they never communicated this was the best route to take and instead we went through having to buy more material as the main flooring person was very disappointed our room was completed the way it was- they ripped the flooring up and poured more concrete and laid a second round of flooring. They destroyed our baseboard which on our final walk through it was agreed this was excessive and unnecessary causing us more work needing to be completed. They did agree to ‘touch the baseboards up’ but other materials they used were not our vision and when the baseboards were to be painted we were told they would paint the other materials to match. Today, on the final day at no fault of the painter we were told he would not be doing anything but baseboard touch up. Alexis is very unprofessional and unreasonable she was very quick to blame the multiple mistakes on default flooring and communicated the baseboard damage was necessary for the project- also, communicating they fired our project manager who in our opinion had our best interest (how is that for family owned and operated?). She did offer the painter could return yet another day to do WHAT WAS PROMISED that she states wasn’t communicated but our family has had enough- we have been more then accommodating and we truly have experienced a nightmare. I will also add they left our stairs undone for a long time stating they didn’t have enough material when they did the measurements for the material and additional material was purchased before the project began- even though to this date the project isn’t completed they charged us for the project months ago. We were willing to let it go since accommodations were communicated but once more things didn’t get addressed we did raise awareness it is dishonest to be charged for a completed project when it was far from completion. I would just advise anyone to think twice before using this ‘family owned company.’ I also can provide anyone the communication we have had with Alexis because she truly is far from understanding and I know she wouldn’t appreciate the havoc and unprofessional work we were given but she is very comfortable will standing by the work that has been done. ***I notice the reply and want to note a refund was never requested. We wanted to share our experience to help others who might find themselves trapped as this project was a true mistake. I took off an entire week from my job to allow this project to be completed. You did not stick to the timeline because of novice workers on your end who chose to not do the project correct the first time. We were more the accommodating of all the extra stress you added on our family. We are more than happy to pay but the overall project was a big mistake and our review is very honest and sincere. ***Wanting to once again alert anyone using this company we found yet another unfinished part of the project from this company. Additional picture added of our unfinished stairs.

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