Renewal by Andersen of Rapid City

Reviews

• CW

  Cynthia Williams

  4 days ago
  5.0
  Renewal by Anderson was the best choice I made for new patio doors..picture window...double hung bedroom...everyone was professional and actually loved their job..the difference Fiberx windows and door made is unbelievable...each step was informative and their knowledge showed..I will be using them again..
• NR

  Notmy “notmyrealname” realname

  Feb 13, 2026
  1.0
  Wasted my time even calling these people
• GL

  Gaymer Laven

  Jan 31, 2026
  5.0
  It is a big cost but they do have payment plans and the door I got not only looks really nice, it shuts firmly and securely with no draft. Used to feel light winds and cold seeping in with old doors but this new one nothing comes through. I will likely seek them out again when I need some windows replaced
• GE

  Glenn Elsen

  Jan 28, 2026
  2.0
  Update: I do not agree with this being characterized as one warranty issue. The front storm door, side storm door, and main side door each required separate replacements and service visits. Additionally, service spanning from April through January does not reflect timely resolution. I am requesting contact from corporate customer escalations to resolve this matter. Glenn ElsenHorstman We chose Renewal by Andersen because of their reputation and premium pricing, expecting long-term quality and durability. Unfortunately, that has not been our experience. We ordered three doors and storm doors in October 2024, and since installation we have had at least four service issues requiring multiple visits. This has included replacement of the front storm door three separate times, replacement of the side storm door(s), replacement of sealing trim on all screen doors, and trim around the side main door warping due to heat, which required repair. In the case of the warped trim, the local Renewal by Andersen manager had to escalate the issue to Andersen Doors and Windows to obtain a replacement. Warranty coverage was initially declined, which was concerning given the age and cost of the doors. Although the issue was eventually addressed, this process has left us uncomfortable about the possibility of similar problems happening again and how they would be handled. We were also told that with the storm doors, the screen needs to be open to allow heat to escape, which feels like an unexpected requirement for a premium product and adds to concerns about long-term durability. While the service technicians have been professional, the number and severity of issues on expensive doors less than a year old is disappointing and undermines confidence in the product. At this price point, repeated repairs, replacements, and special usage requirements should not be necessary. We are still hoping Renewal by Andersen will provide a fair resolution and compensation that reflects the repeated defects, time, and inconvenience. Prospective buyers should ask detailed questions about long-term performance, warranty decisions, and heat-related considerations before purchasing. Glenn ElsenHorstman
• EW

  Eric Winckel

  Jan 20, 2026
  5.0
  Pricy windows but dang they are worth it. Makes the house look open and spacious. Easy cleaning, no ladders. Install crew installed and completed 4 windows in 4 hours with no mess and made it look easy like I got ripped off. Honestly we will buy more in the future. They stick to their product, way better than box stores. Its not in everyones budget but they are worth it!! Thank you crew!

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