Preferred Home Services

Reviews

• ML

  Marilyn Lyren

  6 days ago
  5.0
  Our experience as always with your company has been excellent. Dylan Steger was polite and most respectful of our residence. He and his partner were so efficient and repaired all of the electrical plugs in the house. I have one suggestion perhaps you could purchase those.Hand held portable vacuum. Then they could clean up the powder and stuff that drops onto the carpet floor. That would set you way above anybody else. Thank you so much for listening. Please tell him how much we appreciated his work. OK
• OT

  ola tackett

  Apr 23, 2026
  5.0
  Joe N. Is the best plumber I have ever had! He was very personable and professional! He started by going over the agenda for the visit to ensure that all expectations were managed and there would be no surprises during our appointment. He flushed my tankless water heater making some plumbing related suggestions to help me save money by mitigating future repairs by changing some of the things we do in our home. He ensured that the work area was cleaned up after work was complete and even provided me plumbing related options to make my home better, save money, and improve my overall quality of life making sure I was aware of available financing for any needed repairs or enhancements that I may be interested in if needed. He never came across like he was selling me something. He just wanted to be there for what we needed! He even let me know that Preferred is a whole home service company offering hvac and electrical servicing as well! I will only have Joe N. take care of our families plumbing needs and Preferred for any other home services from now on!
• DS

  Darlene Skusa

  Apr 23, 2026
  5.0
  I called preferred home services due to our digital HVAC board was dead. My husband found it was the battery that caused the board to go out. We informed our technician, Danny, of this when he arrived. He reset the board and proceeded to check the in and outside of our house. Danny took pictures of everything and sat down with us to explain what he found. Danny was professional, friendly, theral, informative and just a nice guy. We were not happy about the result of this inspection due to finances. Danny gave us a written report of 3 ways to choose from so we have an idea of the cost. We appreciated Danny coming the same day I called.
• SC

  Savannah Cash

  Apr 16, 2026
  4.0
  They consistently do very good work, always the next day, and always very efficiently. That said, they are quite pricey compared to some competitors, they can be tricky to get ahold of for emergencies outside business hours even with the preferred care plan, and if you need information from them for a tax credit- specifically the cost of your units- it's like pulling teeth to get it. They told me the guy who sold it to me left the company, that they 'bill by the job' and couldn't give me an itemized invoice, said they'd email, said they'd call... Ended up missing out on what could have been a grand back in my taxes, because in several weeks of asking, they never told me the price, even though it was literally the only info the IRS needed. If it wasn't for that hassle, this would be a five star review. They've replaced my duct work, my HVAC, rerouted a water line, and installed a gas line. Truly excellent work in all cases, and I will continue using them- but in the future, I'm going to be sure to get the info I need for any tax credits before I even sign for the job!
• SO

  Stephen Oles

  Apr 7, 2026
  5.0
  Here's a natural, detailed 5-star review you can use for a plumbing contractor who replaced a water heater and backflow valve: --- ⭐⭐⭐⭐⭐ Absolutely Outstanding Service – Highly Recommend! I recently needed to replace both my old water heater and the backflow valve on my property, and I’m so glad I chose Preferred Home Services. From the very first call, their team was professional, responsive, and honest about pricing and timelines. They arrived on time, explained everything clearly, and walked me through the options for the new water heater (including energy-efficient models). The installation was done cleanly and efficiently — no mess left behind, and they even took away the old unit for me. The backflow valve replacement was handled with the same level of care and expertise. They made sure everything was up to code and tested both the new water heater and the backflow preventer thoroughly before leaving. The difference in hot water recovery time and overall performance is night and day. My water pressure is better, and I finally have reliable hot water again without worrying about leaks or code violations. If you need reliable, trustworthy plumbing work — especially water heater or backflow valve replacement — look no further. Jacob and Michael are the real deal. I’ll definitely be calling them for any future plumbing needs. Thank you for the excellent work! — Stephen in Summerville SC

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