Business Details
About
Plumber
As your plumber, we enjoy working with you to make sure your home’s plumbing system is working efficiently and comfortably throughout your home. To show you our appreciation for choosing Benjamin Franklin Plumbing®, we wanted to share these easy cost-saving tips that you don’t have to be a plumber to use. Many homeowners worry about water damage from heavy rainstorms, yet few ever think about potential trouble spots in their own plumbing. Unlike the weather, plumbing-related water damage can be avoided with routine maintenance and a little assistance from a professional plumber.
Location
Benjamin Franklin Plumbing of Augusta
10985 Atomic Road, North Augusta, SC
29841, United States
Hours
Reviews
4.9
893 reviews
5 stars
825
4 stars
37
3 stars
15
2 stars3
1 star13
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as professional, knowledgeable, and courteous, providing clear explanations and thorough service.
Customer Service
Customers appreciate the friendly and responsive customer service, particularly highlighting the helpfulness of staff like Monica and Bethany.
Timeliness
Many reviews commend the prompt response times and quick service, with technicians often arriving on the same day or within a short timeframe.
Pricing Concerns
While many customers find the pricing fair, some express concerns about high costs and upselling tactics, particularly in complex situations.
Mixed Experiences
A few reviews indicate negative experiences, particularly regarding unresolved issues and perceived negligence in service.
- EBevelyn bennettDec 15, 20255.0Greetings all! I had the pleasure of meeting Jeff, from Benjamin and Franklin plumbing and heating, this service guy is very professional, knows his work, also answers questions and trouble shoots the situation, which in my case being the hot water heater, was leaking and hissing, gave me an estimate, told me his professional opinion on the matter, I was very confident to allow Jeff to proceed with the job. However unfortunately I had paid in full for a hot water heater, of which the service man from another company ghosted me leaving me in a position of not only anger, but seriously questioning what I should do with the spot I was in. After two days of ignoring my text and voicemail, I decided to move on, then on Saturday evening, the guy shows up with the hot water heater, planning on putting it in, I told him, not tonight, no way, that I found someone else, he seemed sorry for the negative experience I was experiencing. Said he lost his work phone. So, he said I'll be back Monday morning to install the water heater, I figured since it's paid for and it's here, I'll see if this comes to completion! If you need anyone for plumbing and heating, I highly recommend Benjamin Franklin, they are local, reasonable and accommodating. The girls at this business are super understanding, a pleasure to speak to, not like the answering service, that many companies have. Bethany and Monica, I've spoken to both ladies, just so very personable and wonderful for the business, they understand and waste no time hoping on getting a same day service for your needs. Thank you to all, I had a very nice experience. Wishing you and your families a Merry Christmas and a healthy wonderful year ahead. Thank you so much for restoring my faith and confidence in serving customers with your RELIABLE services! Thanks again so much!
- SSSchmotDec 1, 20255.0Fantastic service and extremely fair pricing!
- TGTeaco GowdyNov 20, 20255.0Jordan is a man of his word. Great guy clean-up behind there self. Great experience. Thank you for a great service
- MBMs. BrownNov 6, 20255.0Called Benjamin Franklin this morning at 8am. Monica was able to have a technician call to my house within the hour. Scott was fantastic! He removed my old hot water heater and installed the new one. The install wasn’t a walk in the park but he got it done! Thank you Scott and the Benjamin Franklin team.
- MTmary thompsonNov 6, 20255.0John did a excellent job!!! Would recommend him to our family members and friends.
Frequently Asked Questions About Benjamin Franklin Plumbing of Augusta
What services does Benjamin Franklin Plumbing of Augusta provide?
Benjamin Franklin Plumbing of Augusta offers plumbing services to ensure your home's plumbing system works efficiently and comfortably.
Where is Benjamin Franklin Plumbing of Augusta located?
It is located at 10985 Atomic Road, North Augusta, SC 29841, USA.
What are the business hours for Benjamin Franklin Plumbing of Augusta?
The business operates 24/7, open all day every day from Monday through Sunday.
How can I contact Benjamin Franklin Plumbing of Augusta?
You can reach them by phone at +1 706-869-8889 or via email at owensplumbing1@aol.com.
What payment options are accepted at Benjamin Franklin Plumbing of Augusta?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Benjamin Franklin Plumbing of Augusta have an online presence?
Yes, they have a website at https://www.benjaminfranklinplumbing.com/augusta and a Facebook page at https://www.facebook.com/BenjaminFranklinPlumbing52.
Which areas does Benjamin Franklin Plumbing of Augusta serve?
They serve North Augusta, Aiken, Edgefield, Augusta, Evans, Grovetown, Martinez, Hephzibah, Jackson, and Trenton in SC and GA.
What nearby automotive services can customers find close to Benjamin Franklin Plumbing of Augusta?
Nearby automotive services include Bob Richards Automotive Group, Miracle Toyota of North Augusta, and Raymond's Paint & Body Shop, which customers can visit for vehicle repairs or sales before or after plumbing appointments.
Are there any nearby places to grab a bite or relax after your visit?
Exquisite Sports Bar and Lounge is a nearby option for food and drinks where customers can relax after a plumbing service.
What nearby businesses might be useful for home improvement alongside plumbing services?
Nearby businesses such as Janson Construction (roofing and construction) and Halls Flooring (carpet and tiling) provide complementary home improvement services customers might consider.