Business Details
About
Plumber
As your plumber, we enjoy working with you to make sure your home’s plumbing system is working efficiently and comfortably throughout your home. To show you our appreciation for choosing Benjamin Franklin Plumbing®, we wanted to share these easy cost-saving tips that you don’t have to be a plumber to use. Many homeowners worry about water damage from heavy rainstorms, yet few ever think about potential trouble spots in their own plumbing. Unlike the weather, plumbing-related water damage can be avoided with routine maintenance and a little assistance from a professional plumber.
Location
Benjamin Franklin Plumbing of Augusta
10985 Atomic Road, North Augusta, SC
29841, United States
Hours
Reviews
4.9
888 reviews
5 stars
820
4 stars
37
3 stars
15
2 stars3
1 star13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and professional demeanor of the technicians and customer service representatives.
Technical Expertise
Technicians demonstrated strong knowledge and problem-solving skills, effectively diagnosing and addressing plumbing issues.
Timeliness
Many reviews highlighted the prompt response times and efficient service provided by the company.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling it was high or not transparent, particularly for additional services.
Mixed Experiences
While many reviews were positive, a few customers reported negative experiences related to service reliability and accountability.
- MBMs. BrownNov 6, 20255.0Called Benjamin Franklin this morning at 8am. Monica was able to have a technician call to my house within the hour. Scott was fantastic! He removed my old hot water heater and installed the new one. The install wasn’t a walk in the park but he got it done! Thank you Scott and the Benjamin Franklin team.
- MTmary thompsonNov 6, 20255.0John did a excellent job!!! Would recommend him to our family members and friends.
- SPSamantha PalmerOct 27, 20255.0We initially called with what we thought was a simple concern about water hammer with pipes in the attic and also to have the hot water heater checked. Scott came out to troubleshoot the issue and discovered several underlying issues that the original plumber (not Benjamin Franklin) left behind during the 2020 water heater install. Scott was very transparent with options available and ultimately we decided to have him install a new hot water heater. He was very professional while working his rear end off to drain/remove the old water heater from the attic, fix the piping issues and install a new water heater. He answered any questions we had along the way and we really appreciate his hard work, detail-orientation and friendliness throughout the process.
- ODOra DavisOct 2, 20255.0I called Benjamin Franklin Plumbing yesterday and spoke with Monica. She is probably one of the kindest CSRs I have ever encountered. She even asked me “How can I make you smile today?” WOW! My technician was Jeff (they even sent me a picture of him) and he was great about explaining everything and made sure I understood what was to be done! He worked efficiently and cleaned up after himself. I had a great experience and would gladly recommend them to others. No one likes the price, but I would remind all Seniors to ask for the Senior discount!! Good job, Benjamin Franklin!!
- DSDaniel SmithSep 17, 20255.0Jeff was our technician on installation of a tankless water heater. He is a a professional technician, and he was very accommodating to me and my wife. He worked very hard. He has a great personality as well. We will always recommend Ben Franklin and ask for Jeff.
Frequently Asked Questions About Benjamin Franklin Plumbing of Augusta
What services does Benjamin Franklin Plumbing of Augusta provide?
Benjamin Franklin Plumbing of Augusta offers plumbing services to ensure your home's plumbing system works efficiently and comfortably.
Where is Benjamin Franklin Plumbing of Augusta located?
It is located at 10985 Atomic Road, North Augusta, SC 29841, USA.
What are the business hours for Benjamin Franklin Plumbing of Augusta?
The business operates 24/7, open all day every day from Monday through Sunday.
How can I contact Benjamin Franklin Plumbing of Augusta?
You can reach them by phone at +1 706-869-8889 or via email at owensplumbing1@aol.com.
What payment options are accepted at Benjamin Franklin Plumbing of Augusta?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Benjamin Franklin Plumbing of Augusta have an online presence?
Yes, they have a website at https://www.benjaminfranklinplumbing.com/augusta and a Facebook page at https://www.facebook.com/BenjaminFranklinPlumbing52.
Which areas does Benjamin Franklin Plumbing of Augusta serve?
They serve North Augusta, Aiken, Edgefield, Augusta, Evans, Grovetown, Martinez, Hephzibah, Jackson, and Trenton in SC and GA.
What nearby automotive services can customers find close to Benjamin Franklin Plumbing of Augusta?
Nearby automotive services include Bob Richards Automotive Group, Miracle Toyota of North Augusta, and Raymond's Paint & Body Shop, which customers can visit for vehicle repairs or sales before or after plumbing appointments.
Are there any nearby places to grab a bite or relax after your visit?
Exquisite Sports Bar and Lounge is a nearby option for food and drinks where customers can relax after a plumbing service.
What nearby businesses might be useful for home improvement alongside plumbing services?
Nearby businesses such as Janson Construction (roofing and construction) and Halls Flooring (carpet and tiling) provide complementary home improvement services customers might consider.