Monarch Roofing

Reviews

• SE

  Scott Ervin

  6 days ago
  1.0
  They installed a light tube in my kitchen 6 yrs ago came with a 25 year warranty I just had an issue with it and called Monarch Roofing they came out very quickly I was told they don’t stand behind the warranty on this product they offered to remove it and install a new one or take it out and repair the roof.soooo disappointing. Luckily my found all the paperwork from the install I reached out to the light tube company they were so shocked to here what happened they sent me the parts I needed and paid another roofer a few bucks and problem resolved. I will never be calling Monarch again or referring them to anyone absolutely terrible service!!!!!!!!!! A copy of the paper work was emailed to you guys warranty receipt of purchase etc. I was told you don’t stand behind it. Nothing more to say in
• SS

  Susan Scott

  6 days ago
  5.0
  Austyn Bostwick with Monarch Roofing came out to replace a couple of shingles. It was a pleasure talking with him, a very nice young man. He explained what he was doing and even offered help in guiding me in the right direction when and if I needed help in the future regarding my roof. It didn’t take him long, he was very polite and professional. If I have another problem, I will call Monarch Roofing and hope Austyn is the one or among the ones that come out for the job. S.S.
• SD

  Sharie Dean

  Jan 5, 2026
  5.0
  I had Monarch Roofing Complete My Roofing Project on Friday of last week, and I the pleasure of working with the Project Manager, Stephen Kelly. Stephen was professional and punctual. He called prior to him and the crew arriving and stayed on site the entire project to address any concerns or issues I had. I really appreciate all of the staff at Monarch roofing from the roof inspector to the Admin, Aihnoa to the Project manager, Stephen. All were helpful and professional from the start of this project to the closing out of the project! I highly recommend Monarch Roofing for all of your roofing needs.
• HB

  Henry Bianco

  Dec 30, 2025
  5.0
  I had to have my roof replaced even though it was only 7 years old. We started developing leaks in the roof and staining the ceiling. I called Monarch Roofing to see if I could get someone out to stop the leaks. It was raining very hard that day and they sent Nick and John out right away to inspect the roof. Nick and John after spending time on the roof in the rain came down with video of there inspection. Nick and John went over everything they seen and told us of many areas that need repairs. After everything they recommended getting a new roof due to the damage we had. They went over each plan they had and prices the the plans. We decided to go with the best plan and the 30 year warranty from Monarch. They also went over payment options that help us make our decision. Nick and John weren’t pushing a new roof and did pressure us at all to go with Monarch. They just stated the facts. They also did a temporary fix to stop the leaks. A day later I received a call from Ainhoa from Monarch roof. She was so helpful explaining each and every step that was going to happen with the new roof replacement. She was a pleasure and easy to work with from the roof replacement and payment process. Josh Baker was the project manager of the job for our house. Josh and his crew were excellent. Josh kept me informed all day while the job was being done and hooked me up to an app link the company uses to show the job in progress. From the bad pictures of the roof to the good pictures of the roof Josh was willing to explain what was going on with the job. The crew worked hard and fast and completed the job in the day. They cleaned you unbelievable and left the place excellent. Josh was very friendly, professional and knowledgeable of the roof business. He made the day for us not stressful. I am adding photos of some of the work that was done to our roof. Overall working with the staff of Monarch Roofing was a great experience. Thank you Monarch Roofing.
• NS

  Nanette Schmader

  Dec 27, 2025
  2.0
  I am giving this company 2 stars because parts of my experience were good, but the issues I encountered, especially with communication and refund handling, were significant enough to prevent a higher rating. My initial appointment with Jacob went very well, and every interaction I had with Abby was professional, responsive, and helpful. Abby consistently tried to assist and follow up, and I appreciated her efforts. Unfortunately, my experience with the project manager, Justice, was disappointing. He handled our communication through text messages. I believe I only spoke twice with him in person and the first was to introduce himself. I specifically asked him to speak with me before leaving for the day to explain a photo regarding bracing and to clarify what the issue was. He did not take the time to do so and instead texted me. The crew finished my roof at dusk and into darkness using flashlights and cell phone lights. When I asked a worker if they could see well enough, I was told they could “see good enough.” This was not reassuring, and I would have preferred the work be completed in full daylight. They also had to clean up the nails etc. in the dark. Also, a concern since I have dogs. The largest issue, and the primary reason for the 2-star rating, was the handling of my refund. I was owed $3,074, which I was told by Jacob would be refunded within 2–3 weeks of roof completion. The roof was finished on 11/5/25, meaning I should have received the refund by 11/26/25. I did not. Over several weeks, I made multiple calls to Monarch and was repeatedly given conflicting information about who handled refunds. I was told a check would be issued, then it wasn’t, transferred to incorrect contacts, and left waiting without follow-up calls. Eventually, I was told by Kaylan to pick up a check on December 22. I deposited it, only to be notified by my bank on December 24 that the check was returned as worthless, and my account was debited the full $3,074. This left me short that amount, which caused significant stress and required me to pull money from my savings to cover the gap. I was then told by Kaylan another check would be ready on December 26, but when I arrived, I was informed no one working that day had the ability to print a check and that I would need to come back the following Monday. That was not acceptable, especially given the circumstances. While Kaylan apologized and eventually arranged for the funds to be wired, the wire did not process in time to prevent financial strain over the weekend. The company’s concern seemed focused only on themselves, not on the stress, inconvenience, or financial impact caused by THEIR error to me, their customer. The sign in their waiting room says, “Monarch, because you deserve the best.” Unfortunately, this experience did not reflect that statement. I sincerely hope their roofing workmanship proves better over time than their financial and administrative processes. I am sharing this review so future customers are aware. I recognize the company has many positive reviews, but this experience was real, prolonged, and extremely frustrating.

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