Customer Service
Many customers praised the helpfulness and knowledge of staff, particularly mentioning sales representatives like Everett and Jennifer for their exceptional service.
Installation Quality
The installation teams received high marks for professionalism, efficiency, and quality of work, with many customers expressing satisfaction with the final results.
Communication Issues
Some customers reported poor communication regarding project updates and scheduling, leading to frustration and delays.
Product Satisfaction
Overall, customers were pleased with the quality and selection of flooring and tile products, often highlighting the aesthetic appeal of their completed projects.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to installation errors and customer service, indicating inconsistency in service delivery.