Berkeley Heating & Air Conditioning

Reviews

• JB

  Jonathan Brewer

  Oct 8, 2025
  2.0
  In our opinion, this company was a leader in the local industry for many years. We have used them solely for maintenance and installation for nearly 20 years. Recently when we had an equipment failure (blower motor), we called Berkeley and received a same day appointment. The technician arrived on time. The diagnosis was an expensive part needed replacement and on an aging system, the technician replaced full unit replacement. The cost was >30% of a 10 yo system, understandable recommendation. The unit was a heat pump packaged unit, meaning the compressor and blower are in a single unit outside of the home - and not a split system with the blower inside. We paid a diagnostic fee, normal price per industry standards. When the sales team called, we were pleasantly surprised that the owner (Gordon Dinger) was our point of contact. This is unfortunately where things went wrong and we started to see many red flags. We were provided with a quote to replace the system, the quote was a singular option without any tiers to allow decisions to be made in regarding price, recommended middle ground, or efficiency. We have always received options and been provided with expert guidance on how to choose what was the right fit for the customer. We asked for some options, because we were quoted for a unit that had a lower efficiency rating than the old unit and was a different brand. Gordon offered one additional unit that was a single stage (one speed) and we were replacing a variable speed system. So we were unable to compare the equipment. Gordon began pushing us to order immediately because of low stock locally. Lastly, when asked about switching from an electric AUX heat to natural gas (as we recently had our home plumbed for natural gas and had pipe and fixtures nearby the HVAC unit. He said that package units of that type do not exist, and reiterated that time was running out to get last remaining HVAC system in the region (the model he offered). The pushy, palatably inflated sense of urgency, lack of product knowledge, and single selection quote were our indicators to cease the conversation. We never completed the sales process. We asked for a second opinion from another company, and were provided with the service and attention that we expected, but did not receive from Berkeley. Essentially, we were left with the impression that while Gordon has a successful business, that something has changed and the warm welcoming company that we trusted for many years is no longer that. This may be a unique experience, but we chose to trust our intuition and to go with another company.
• OR

  Oscar Rebula

  Sep 25, 2025
  5.0
  Excellent service by Brian.
• CL

  Carol Lancaster

  Aug 10, 2023
  5.0
  Rescued us over the Fourth of July when family came and the AC went out. We replaced the unit with Berkley.
• DE

  Dorothy Enright

  Feb 16, 2021
  5.0
  Carl always is very professional and does a very thorough job.
• JK

  John Kautz

  Sep 21, 2019
  5.0
  The service is awesome. From small problems to large, they are on it. I would definitely recommend having an annual maintenance agreement. They treat us like a king. Friday night we noticed the system was off and there was water (condensate) in the drip pan which is usually dry. The call center answered within 3 rings, quickly took our information, and had a tech call us within 5 minutes to schedule a service call. They would have come out that night but we opted for 9:00am on Saturday. The tech arrived at 8:51. He fixed the problem, explained clearly what he did, and let us know that as a maintenance client there would be no charge for the call. Done and done. That’s service.

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