Business Details
About
Heating Contractor
The heating and cooling experts at Berkeley Heating and Air Conditioning have been offering a comprehensive lineup of HVAC services to ensure your year-round comfort in the Charleston area since 1958. Our technicians are factory-trained and NATE-certified with years of experience in the industry to ensure quality heating and AC services. Our specialists provide all the residential and commercial services you need for dependable indoor comfort, including furnace, air conditioning repair and maintenance, as well as new construction or replacement HVAC installation. To round out the mix, we offer a range of indoor air quality services that bring maximum breathability to your indoor environment.
Details
- Cash onlyNot available
Location
Hours
Reviews
4.6
210 reviews
5 stars
187
4 stars
4
3 stars0
2 stars2
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, friendliness, and responsiveness of the technicians, particularly highlighting individuals like Randy, Donald, and Adam.
Installation Quality
Reviews frequently noted the high quality of installation work, with technicians demonstrating attention to detail and thoroughness during the process.
Communication
Customers appreciated clear communication throughout the service process, from initial contact to installation and follow-up.
Mixed Sales Experience
Some customers expressed dissatisfaction with the sales process, particularly regarding limited options and perceived pressure tactics from the sales team.
Long-term Trust
Long-time customers expressed a strong loyalty to the company, citing consistent quality of service over many years.
- JBJonathan BrewerOct 8, 20252.0In our opinion, this company was a leader in the local industry for many years. We have used them solely for maintenance and installation for nearly 20 years. Recently when we had an equipment failure (blower motor), we called Berkeley and received a same day appointment. The technician arrived on time. The diagnosis was an expensive part needed replacement and on an aging system, the technician replaced full unit replacement. The cost was >30% of a 10 yo system, understandable recommendation. The unit was a heat pump packaged unit, meaning the compressor and blower are in a single unit outside of the home - and not a split system with the blower inside. We paid a diagnostic fee, normal price per industry standards. When the sales team called, we were pleasantly surprised that the owner (Gordon Dinger) was our point of contact. This is unfortunately where things went wrong and we started to see many red flags. We were provided with a quote to replace the system, the quote was a singular option without any tiers to allow decisions to be made in regarding price, recommended middle ground, or efficiency. We have always received options and been provided with expert guidance on how to choose what was the right fit for the customer. We asked for some options, because we were quoted for a unit that had a lower efficiency rating than the old unit and was a different brand. Gordon offered one additional unit that was a single stage (one speed) and we were replacing a variable speed system. So we were unable to compare the equipment. Gordon began pushing us to order immediately because of low stock locally. Lastly, when asked about switching from an electric AUX heat to natural gas (as we recently had our home plumbed for natural gas and had pipe and fixtures nearby the HVAC unit. He said that package units of that type do not exist, and reiterated that time was running out to get last remaining HVAC system in the region (the model he offered). The pushy, palatably inflated sense of urgency, lack of product knowledge, and single selection quote were our indicators to cease the conversation. We never completed the sales process. We asked for a second opinion from another company, and were provided with the service and attention that we expected, but did not receive from Berkeley. Essentially, we were left with the impression that while Gordon has a successful business, that something has changed and the warm welcoming company that we trusted for many years is no longer that. This may be a unique experience, but we chose to trust our intuition and to go with another company.
- OROscar RebulaSep 25, 20255.0Excellent service by Brian.
- GRGeyling RizoAug 15, 20255.0Gigi was really nice and had my HVAC running again in no time!
- TMTodd MillerJul 30, 20255.0Awesome job. Quick turnaround on a replacing a unit for one of kitchen in the middle of July's heatwave. My crew and I appreciate it. Thank you
- MKMark KileyJul 24, 20255.0Very responsive, got us a great deal on a unit and installed right away.
Frequently Asked Questions About Berkeley Heating & Air Conditioning
What services does Berkeley Heating & Air Conditioning provide?
Berkeley Heating & Air Conditioning offers HVAC services including air conditioner repair and installation, heater and furnace repair and installation, geothermal installation and maintenance, indoor air quality solutions, and commercial HVAC services.
What are the business hours for Berkeley Heating & Air Conditioning?
Berkeley Heating & Air Conditioning operates 24 hours a day, 7 days a week, providing continuous service availability.
Where is Berkeley Heating & Air Conditioning located?
The company is located at 5915 Loftis Rd, Hanahan, SC 29410, USA.
Does Berkeley Heating & Air Conditioning offer emergency services?
Yes, they provide 24-7 emergency services for urgent HVAC needs.
Which HVAC brand does Berkeley Heating & Air Conditioning work with?
They are a factory authorized dealer for Carrier HVAC products.
What certifications and awards does Berkeley Heating & Air Conditioning have?
Their technicians are N.A.T.E. certified and the company is BBB accredited. They received the Super Service Award by Angie's List in 2016.
What payment methods are accepted at Berkeley Heating & Air Conditioning?
They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
What nearby stores can customers visit for home improvement needs close to Berkeley Heating & Air Conditioning?
Customers can visit nearby Easy Way Insulation for contractor and home improvement products, Specialty Products and Insulation for building supplies, and Blackwell True Value Hardware Store for hardware needs.
Are there restaurants near Berkeley Heating & Air Conditioning where customers can eat or relax?
Yes, nearby dining options include Latino Mix, Elalamo Restaurant, Kooben CafÉ Mexicano, and Yeamans Hall Canteen offering various cuisines.
What recreational facilities are near Berkeley Heating & Air Conditioning?
Loftis Field, a sports venue hosting professional and amateur leagues, is located nearby for customers interested in local sports activities.