Flooring Factory

Reviews

• BM

  Bill M

  Feb 25, 2026
  5.0
  Not much more I can say beyond all the other 5 star reviews. Julie, John, Laura, Simba and the entire team did a fantastic job. I shopped around before I decided on Factory Flooring and this will be the only place I will return to when I need flooring work......
• TH

  Trey Hopkins

  Feb 6, 2026
  2.0
  A $13,000.00 mistake... Nice people, but they sell bottom of the line product. The floors were junk from the start with the thinnest veneer layer and the thinnest wear layer on the market. They came out to replace several boards that were cracked, but the poor quality has gaps larger than any other flooring I have seen and the edges are bright as the veneer is so thin it doesn't color the beveled edges. The installers were nice, but were working with junk, and the company is only as good as the product. After they left one foot of the dishwasher on the sub floor and the other on the wood I had them come back out to fix it as they were also fixing other boards and trying to color in the flaws and damage to the floor with a black stain marker. I removed the dishwasher and they added more floor to level it out but unfortunately the old valve leaked and despite drying up the water the larger gaps in this flooring allowed it to spread and it in very little time ruined over 80 square feet of flooring. so never let an ice cube melt or it will cost you dearly. Best option might be to find a company that is more concerned with quality and can better guide the customer. The only reason they get two stars is the fact they are nice and were willing to try but in the end we are left holding the bag... the empty bag of money and now have to turn our lives upside down again to move furniture, remove floors, replace the upstairs sub floor, and put in a quality product. I have asked for the owners to contact me so I can cancel the carpets in the rest of the house that we have already paid for but not yet scheduled. I am sick to my stomach over wasting $13,000.00 and a lot of time. Bottom line, buyer beware and find a company that offers better quality.
• JH

  Joanne B Hawkins

  Jan 22, 2026
  5.0
  The Flooring Factory replaced our kitchen, foyer, and sunroom, engineered dark wood floors with porcelain tile. The result is awesome! Our house looks so much brighter. The guys did a fantastic job. We’re really thrilled with the results.
• YM

  You Tell Me

  Jan 22, 2026
  5.0
  Wonderful all around perfect service. Above and beyond any have had . Very Friendly and Honest, something you can't find anymore. Highly recommend
• SC

  Simone Costa

  Jan 3, 2026
  5.0
  Great experience with Flooring Factory! They offer a wide variety of high-quality flooring and materials, along with excellent customer service. The staff was knowledgeable, helpful, and guided me in choosing the best options for my project. I highly recommend Flooring Factory for anyone renovating or building.

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