GEM Plumbing and Heating

Reviews

• PC

  Peter Coleman

  1 day ago
  1.0
  I paid GEM $956.41 for a sewer backup/main line visit. GEM’s own invoice says the line could not be properly cleared because the snake kept going up the house-trap riser or back toward the house. Despite that, I was charged the full amount. I was then given estimates from about $8,300 to almost $13,000 and told 50% of the prior charge would only be credited if I approved the larger job. I emailed asking for a review, camera footage, and a fair standalone refund/credit, but have not received a response. Very disappointing experience.
• JR

  Jan Raymond

  2 days ago
  1.0
  I was told when I called the plumber would call me with a quote 45 minutes ahead instead I got the quote here to replace an outdoor spigot for 760 dollars which I know to be exceptionally high. I refused but still had to pay 149 dollars trip charge. I feel totally ripped off as they were supposed to call me with quote before getting here. I own 6 houses and now know never to call GEM
• GF

  Glenn Fontaine

  Apr 23, 2026
  1.0
  Besides the fact they were a day late, after assessing the issue which I opted not fix, they left the gas valve open, filling my basement with natural gas which I am now trying to air out. Will not be calling again. Edit 4/24 - I'm sorry but I don't even trust you to rectify the situation. This is evidenced by your canned response here, despite having my contact information in your system, compounded by the fact that the only direct contact I have recieved from you is a follow up sales call this morning, continuing to solicit me a service I already declined.
• EA

  Erik Almeida

  Apr 19, 2026
  1.0
  Had a leaking elbow on my oil boiler. I needed someone to come out and repair due to me being on vacation and I didn’t want it to get worse. A couple companies I called could not make it out so called GEM and they could come out to look at it and repair it. Was not expecting an $832 bill just to fix the leaking elbow. The person who did the repair told me that cut and repaired more of the piping so it would look cleaner. Not sure why that was even done, because it did not make any sense on why it would need to look cleaner. Don’t call or deal with them unless you are looking to spend an insane amount of money on simple jobs.
• AA

  Alan Abbey

  Apr 19, 2026
  5.0
  We had two services performed by GEM. Our well system was entirely replaced and our on demand water heater replaced. During both services the technicians were informative, on time, and knowledgeable. They did an excellent job in both cases, cleaned the areas of water and debris. We were exceptionally pleased to find that GEM trains their tech’s. Something that too few companies do these days. We can’t say enough about how pleased we are with these services.

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