Certified by GEM Plumbing and Heating • Apr 26, 2026
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours
Reviews
4.6
6,728 reviews
5 stars
5,793
4 stars
238
3 stars95
2 stars
108
1 star
494
PC
Peter Coleman
1 day ago
1.0
I paid GEM $956.41 for a sewer backup/main line visit. GEM’s own invoice says the line could not be properly cleared because the snake kept going up the house-trap riser or back toward the house. Despite that, I was charged the full amount. I was then given estimates from about $8,300 to almost $13,000 and told 50% of the prior charge would only be credited if I approved the larger job. I emailed asking for a review, camera footage, and a fair standalone refund/credit, but have not received a response. Very disappointing experience.
JR
Jan Raymond
2 days ago
1.0
I was told when I called the plumber would call me with a quote 45 minutes ahead instead I got the quote here to replace an outdoor spigot for 760 dollars which I know to be exceptionally high. I refused but still had to pay 149 dollars trip charge. I feel totally ripped off as they were supposed to call me with quote before getting here. I own 6 houses and now know never to call GEM
GF
Glenn Fontaine
Apr 23, 2026
1.0
Besides the fact they were a day late, after assessing the issue which I opted not fix, they left the gas valve open, filling my basement with natural gas which I am now trying to air out. Will not be calling again.
Edit 4/24 - I'm sorry but I don't even trust you to rectify the situation. This is evidenced by your canned response here, despite having my contact information in your system, compounded by the fact that the only direct contact I have recieved from you is a follow up sales call this morning, continuing to solicit me a service I already declined.
EA
Erik Almeida
Apr 19, 2026
1.0
Had a leaking elbow on my oil boiler. I needed someone to come out and repair due to me being on vacation and I didn’t want it to get worse. A couple companies I called could not make it out so called GEM and they could come out to look at it and repair it. Was not expecting an $832 bill just to fix the leaking elbow. The person who did the repair told me that cut and repaired more of the piping so it would look cleaner. Not sure why that was even done, because it did not make any sense on why it would need to look cleaner. Don’t call or deal with them unless you are looking to spend an insane amount of money on simple jobs.
AA
Alan Abbey
Apr 19, 2026
5.0
We had two services performed by GEM. Our well system was entirely replaced and our on demand water heater replaced. During both services the technicians were informative, on time, and knowledgeable. They did an excellent job in both cases, cleaned the areas of water and debris. We were exceptionally pleased to find that GEM trains their tech’s. Something that too few companies do these days. We can’t say enough about how pleased we are with these services.
Frequently Asked Questions About GEM Plumbing and Heating
What services does GEM Plumbing and Heating offer?
GEM Plumbing and Heating provides plumbing, heating, cooling, electrical services, generator service & repair, air quality consulting, drainage, and sewer & drain cleaning for homes and businesses.
Where is GEM Plumbing and Heating located?
GEM Plumbing and Heating is located at 1 Wellington Rd, Lincoln, RI, 02865, USA.
What are the operating hours for GEM Plumbing and Heating?
GEM Plumbing and Heating is open 24 hours a day, 7 days a week.
How can I contact GEM Plumbing and Heating?
You can contact GEM Plumbing and Heating by phone at +1 401-543-2843 or by email at info2@gemplumbing.com.
Does GEM Plumbing and Heating have accessible facilities?
Yes, GEM Plumbing and Heating has wheelchair accessible entrance, parking, and restrooms but does not have wheelchair accessible seating or a hearing loop.
When was GEM Plumbing and Heating established?
GEM Plumbing and Heating was established in 1949, making it a longtime family-run business.
Does GEM Plumbing and Heating have an online presence?
Yes, GEM Plumbing and Heating has a website at https://askgem.com, a Facebook page at https://www.facebook.com/GemOnTime, and is on Instagram with the handle @gemplumbing.
What nearby places can customers visit before or after their appointment at GEM Plumbing and Heating?
Nearby, customers can visit the Columbus Club of Lincoln, a social and community service organization, or stop by Rhody Rug for carpet and business supplies. Animal lovers might visit Cumberland/Lincoln Animal Control, RI.
Are there other plumbing or HVAC service providers near GEM Plumbing and Heating?
Yes, nearby there is Gem Plumbing Heating Cooling & Drain Cleaning, another business specializing in HVAC and plumbing services.
Can customers combining visits benefit from the nearby industrial and commercial suppliers around GEM Plumbing and Heating?
Absolutely, customers can access businesses like Harvey Building Products for supplies, Materion Technical Materials for industrial materials, and General Cable for telecommunications and discounts, making the area convenient for comprehensive service and supply needs.
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