GEM Plumbing and Heating

Reviews

• PW

  Patrick Walsh

  1 day ago
  1.0
  Performed work I called and cancelled, refused to itemize the bill. Refused to send the bill to me for payment later. Required multiple signatures without any explanation beyond “standard needs” so I refused to sign. They tried to bill me $900 as a “standard flat fee” for a fastmount faucet swap of a faucet I provided and took them 30 minutes. Absurd and beyond unreasonable, the technicians have no input and are clearly just coached to try and upsell you on the services and just want to get you to sign as quickly as possible with it presenting any fee breakdown because they know they’re in a bad business. Use them if you have something absolutely incredibly complex and time critical that will justify their flat fee but if you want something that should take a plumber less than four hours look somewhere else.
• DT

  Doug Trainor

  4 days ago
  1.0
  TLDR: they provided a flawed initial estimate, overcharged me, left me with a still broken sink and management did not respond to the feedback I took the time to provide with a phone call. I'm sorry to have to write this because I had a good feeling about GEM before my most recent experience. They did our air conditioning and did a great job with it last year. But the plumbing side of the business apparently does not have the same standards. I have a utility sink that was leaking, you know the type that probably costs about $250. GEM sent two guys to fix it and the good news is they were polite, seemed enthusiastic and arrived the very next day. The bad news is they looked at the issue and said it would cost $996 to fix it. Wow, it seems overpriced but they had come immediately and I decided to bite the bullet and just have them fix it. After working for less than an hour they declared that there was another issue with the leak they hadn't seen before and it was going to cost $1,000 additional dollars to fully repair this inexpensive utility sink. So GEM charges $2,000 to repair a sink that costs about $250 to buy at Home Depot. You might say that I can't hold them accountable for finding something else wrong while doing the job but this is a simple completely exposed utility sink and they should have identified where the leaks were coming from before they gave me an estimate. I did not have them do the additional repair as the whole thing was ridiculous. I called their customer service number with this feedback, quietly and calmly addressing it with the representative. She handled herself very well, took down all the notes and said she would have someone contact me within a day or two. A week later I've heard nothing and at this point I don't expect to. Dissapointing.
• EH

  Erica H

  Mar 8, 2026
  2.0
  I called GEM for emergency piping repair connected to my boiler and most of the experience was unprofessional and resulted in a degraded heating system. I paid for emergency weekend service, yet the company demonstrated no sense of urgency. I was left waiting from Friday evening through Saturday afternoon with no follow-up. I had to initiate every call to determine if or when technicians would arrive. The technicians were nice enough but they quoted me $1,200 to re-hang a loose pipe connected to my expansion tank. It felt like they leveraged the threat of potential flooding to pressure me into agreeing to the immediate work. The most critical issue is this: my heat was fully functional before GEM arrived, despite the pipe being loose and leaking. It was only after their $1,200 repair that my heat stopped working properly. It wasn’t until after the piping repair that I was told that my system may eventually fail due to trauma that the expansion tank or the air valve above it experienced in coming loose from the hanger. Why was my heat working fine even when it had come loose and was dripping then? I don’t get it. Another thing that made me feel uneasy was that I had asked for an itemized invoice and the tech had said “they typically deal in flat rate pricing” and that I could try and call the offices on Monday for one but they doubted they’d provide me with it. My system now fails to reach the temperature set on the thermostat. I paid a premium to have a pipe fixed, only to be left with a broken heating system that they claim requires further work. I would not recommend GEM. They fixed my pipe, yeah, but man do I feel taken advantage of. An expensive lesson learned.
• CM

  Claudia Merten

  Mar 6, 2026
  1.0
  I had an issue with the connection piece that connected the town water meter to my house. There was a crack in the connection, I had the town come out and they determined it was my responsibility as the home owner, but that it was an easy fix. A town worker told me it should be a $300 job that would take 10 minutes tops. My boyfriend called GEM and two workers came out the following day, and told us it would cost $1700. We said, no thanks. After they discussed the cost with their supervisors they said the lowest they could go was $1k. I ended up calling a local plumber, who came out same day, who was in my house for a total of 7 minutes and fixed the issue for $250. I would recommend if you don't have an urgent issue to call local plumbers rather than an agency who wants to overcharge you if you don't know better.
• BA

  Brianna Aguiar

  Feb 28, 2026
  5.0
  Walter came on my first day, when an unexpected leak Gave me the worst anxiety I’ve ever felt. I called several other plumbers and nobody was available Same day, which was an issue as we couldn’t turned on our main water valve until the leak was identified and stopped. Thankfully GEM We’re so understanding and came right away, from the phone operator, calming me down to my technician, Walter, being the best. He really hoped to be understand what happened and ease my anxiety in general about how to take care of a home as a first time on fire. He went above and beyond in the situation and made me feel a lot better. I’m still a nervous wreck, because I know things like this will continue to happen as a home, but I know if I ever have other means I won’t be as nervous because I can always call GEM!

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