Business Details
About
ElectricianGenerator Service & RepairGenerator Shop
Welcome to COX ELECTRIC and KOOL CO, your premier choice for top-rated electrical installation and HVAC services at established since 2002. Specializing in electric power solutions as well as HVAC repair, furnace repair, and air conditioning repair. Our expert technicians deliver reliable solutions tailored to your needs. Whether you need HVAC installation, AC installation, or a cooling unit replacement, we are committed to providing efficient, professional services that ensure your comfort year-round. As one of the leading HVAC companies, customer satisfaction is our priority, ensuring every job is done right the first time. Trust us for all your air conditioning repair needs and experience unparalleled service quality.
Location
Hours
Reviews
4.8
344 reviews
5 stars
319
4 stars
8
3 stars5
2 stars3
1 star
9
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and expertise of the technicians, highlighting their courteous and knowledgeable service.
Timeliness
Many reviews noted that technicians arrived on time for appointments, contributing to a positive service experience.
Service Quality
Overall, customers expressed high satisfaction with the thoroughness and quality of the maintenance and repair services provided.
Communication
Customers appreciated the clear communication from the staff regarding service details and scheduling.
Customer Support
While most feedback was positive, there were mentions of poor customer service experiences, particularly regarding responsiveness.
- NJNAPA JEFF1 day ago5.0Cox Electric is a top notch operation. Their phones are answered quickly. Their staff is knowledgeable and professional. The service folks arrive as scheduled and are prepared to handle our needs! They have the kind of service that a Generac owner needs.
- EDElizabeth Dulude3 days ago5.0Super experience! Dan and Matt arrived as scheduled we're friendly and professional and fixed our generator quickly! Thank you! Highly recommend Cox Electric!
- PRPAUL R.5 days ago5.0Service tech did a great job. He was friendly and carefully answered several questions that I had. I am completely satisfied and happy with his performance.
- RCRandy CloutierDec 23, 20255.0We’ve had an exceptional experience with our whole-house generator service from day one, and today was another home run. Dan from Cox Electric handled our annual maintenance, and it honestly felt like a well-oiled operation (pun fully intended). Since our installation back in Fall 2020, the service has been consistently impeccable. It was especially great to see a friendly, familiar face—Dan remembered our house, the layout, and jumped right in like no time had passed. That level of continuity and attention to detail is rare and hugely appreciated. Dan is the total package: friendly, thorough, efficient, and incredibly knowledgeable. He took the time to explain what he was doing, answered questions clearly, and made the entire process seamless and stress-free. This is what best-in-class service looks like. Cox Electric continues to deliver top-tier results, and Dan is a standout example of why. Five stars, no notes—keep doing what you’re doing.
- PMPaul McAfeeDec 11, 20254.0Cox Electric recently completed our annual generator maintenance, and I appreciate their responsiveness and commitment to ensuring the system was operating correctly. During the initial review, a few items required additional validation, and the team returned promptly to conduct a secondary check. Their willingness to come back without hesitation demonstrated a strong focus on service quality and customer support. During the follow-up visit, the technicians identified an issue that, if left unresolved, could have impacted the generator’s performance during a critical time. By taking the extra step to verify the equipment and address potential concerns proactively, Cox Electric helped ensure that the system will function reliably when needed most. Overall, their thoroughness, ability to address questions, and dedication to confirming that everything was operating as expected reflect positively on their maintenance process and customer service approach.
Frequently Asked Questions About COX ELECTRIC and KOOL CO
What services does COX ELECTRIC and KOOL CO provide?
COX ELECTRIC and KOOL CO specializes in electrical installation, HVAC repair, furnace repair, air conditioning repair, HVAC installation, AC installation, and cooling unit replacement.
Where is COX ELECTRIC and KOOL CO located?
The business is located at 350 Hopkins Hill Rd, Coventry, RI 02816, US.
What are the business hours for COX ELECTRIC and KOOL CO?
COX ELECTRIC and KOOL CO is open Monday through Friday from 8:00 AM to 4:30 PM and is closed on Saturdays and Sundays.
How can I contact COX ELECTRIC and KOOL CO for electrical or HVAC services?
You can contact them by phone at +1 401-470-0000 or by email at Sales@coxgeneratorsri.com or coxelectricri@gmail.com.
Does COX ELECTRIC and KOOL CO have an online presence?
Yes, they have a website at https://www.coxgeneratorsri.com/ and a Facebook page at https://www.facebook.com/2811211929104434.
What types of businesses are located near COX ELECTRIC and KOOL CO?
Nearby businesses include Emtec Co. (furniture store), New England Shuhari (martial arts club and gym), Eli Engineering Co Inc (hardware store and plastic manufacturer), and Hopkins Hill Fire Department.
Are there any educational or training centers near COX ELECTRIC and KOOL CO?
Yes, there are several nearby including Suiō-ryū Iai Kenpō of Rhode Island (martial arts school), Shuhari Martial Arts Rengokai (specialty school), Rhode Island Metro EMS Association (medical service school), Nova Services (education), and Pathways Strategic Teaching Center.
What automotive services are available near COX ELECTRIC and KOOL CO?
Nearby automotive services include Center of New England Collision (auto repair and body shop), Firestone Complete Auto Care (tire shop), Brothers Auto Glass (windshield repair), Team Diesel Inc (emergency roadside service), and CSM Truck Sales (car and truck dealer).
What should customers know about the service quality at COX ELECTRIC and KOOL CO?
Customer satisfaction is a priority at COX ELECTRIC and KOOL CO, ensuring every job is done right the first time with efficient and professional service.
How might visiting nearby attractions benefit customers coming to COX ELECTRIC and KOOL CO?
Customers can visit the Coventry Football Field, a local landmark and attraction, either before or after their service appointment, making their visit more enjoyable.