COX ELECTRIC and KOOL CO

4.8
356 reviews

About

ElectricianGenerator Service & RepairGenerator Shop
Welcome to COX ELECTRIC and KOOL CO, your premier choice for top-rated electrical installation and HVAC services at established since 2002. Specializing in electric power solutions as well as HVAC repair, furnace repair, and air conditioning repair. Our expert technicians deliver reliable solutions tailored to your needs. Whether you need HVAC installation, AC installation, or a cooling unit replacement, we are committed to providing efficient, professional services that ensure your comfort year-round. As one of the leading HVAC companies, customer satisfaction is our priority, ensuring every job is done right the first time. Trust us for all your air conditioning repair needs and experience unparalleled service quality.

Location

COX ELECTRIC and KOOL CO
350 Hopkins Hill Rd, Coventry, RI
02816, United States

Hours

Reviews

4.8
356 reviews
5 stars
331
4 stars
8
3 stars
5
2 stars
3
1 star
9

What are people saying?

AI-generated from recent customer reviews

Professionalism

Customers consistently praised the professionalism and expertise of the technicians, highlighting their courteous and knowledgeable service.

Timeliness

Many reviews noted that technicians arrived on time for appointments, contributing to a positive service experience.

Service Quality

Overall, customers expressed high satisfaction with the thoroughness and quality of the maintenance and repair services provided.

Communication

Customers appreciated the clear communication from the staff regarding service details and scheduling.

Customer Support

While most feedback was positive, there were mentions of poor customer service experiences, particularly regarding responsiveness.
  • NG
    Nancy Goodwin
    1 day ago
    5.0
    I am just thrilled with the work that Nate and Phil did in my house today. I had many items on the list and they went straight to work. I’m ecstatic! They left my house neat and clean. Nate and Phil were friendly and respectful. Very hard workers. I will definitely have them back for all my electric needs. This company is fantastic! ❤️👍
  • MS
    Margaret Sullivan-Carr
    2 days ago
    5.0
    The technician who came today was awesome! Once again, the office staff gave wrong information and told us we didn’t need to be home as all work would be performed outside. Good thing I was home as he did need to access inside panel. Cox’s technicians are wonderful!
  • RR
    Richard Roy
    4 days ago
    5.0
    COX PERFORMED THE ANNUAL SERVICE ON MY GENERAC GENERATOR. THEY WER ON TIME, PROFESSIONAL AND TOOK TIME TO FULLY EXPLAIN THE PROCESS AND RESULTS. THEIR TECHNICIANS ARE ALWAYS COURTEOUS AND PROFESSIONEL.
  • NJ
    NAPA JEFF
    6 days ago
    5.0
    Cox Electric is a top notch operation. Their phones are answered quickly. Their staff is knowledgeable and professional. The service folks arrive as scheduled and are prepared to handle our needs! They have the kind of service that a Generac owner needs.
  • RC
    Randy Cloutier
    Dec 23, 2025
    5.0
    We’ve had an exceptional experience with our whole-house generator service from day one, and today was another home run. Dan from Cox Electric handled our annual maintenance, and it honestly felt like a well-oiled operation (pun fully intended). Since our installation back in Fall 2020, the service has been consistently impeccable. It was especially great to see a friendly, familiar face—Dan remembered our house, the layout, and jumped right in like no time had passed. That level of continuity and attention to detail is rare and hugely appreciated. Dan is the total package: friendly, thorough, efficient, and incredibly knowledgeable. He took the time to explain what he was doing, answered questions clearly, and made the entire process seamless and stress-free. This is what best-in-class service looks like. Cox Electric continues to deliver top-tier results, and Dan is a standout example of why. Five stars, no notes—keep doing what you’re doing.

Frequently Asked Questions About COX ELECTRIC and KOOL CO

What services does COX ELECTRIC and KOOL CO provide?

COX ELECTRIC and KOOL CO specializes in electrical installation, HVAC repair, furnace repair, air conditioning repair, HVAC installation, AC installation, and cooling unit replacement.

Where is COX ELECTRIC and KOOL CO located?

The business is located at 350 Hopkins Hill Rd, Coventry, RI 02816, US.