Lumber Liquidators

Reviews

• GV

  Gail M Della Valle

  Dec 30, 2025
  1.0
  We had a very unfavorable experience with Lumber Liquidators (LL) in Whitehall, PA, customer care. Our contractor suggested a pre-finished floor that would nicely coordinate/compliment our existing Bruce pre-finished floors that were no longer available. After looking at the large in-store sample, we agreed with his recommendation and proceeded accordingly. The floor was installed timely, but did not look anything like the sample, although the molding did. After our contractor talked with his contact at the local store, he was advised to open a case with customer care. After much back and forth with customer care, lumber liquidators is unable to do anything. BEWARE - if you order wood flooring, I strongly suggest you open a box and lay down a good sample before install begins to confirm it is as expected. I never had to do that in the past but this was a lesson learned. Customer care explained that it was the responsibility of our contractor. We feel the store samples that are used for ordering should be a good representation of what to expect when delivered / installed. We are extremely disappointed in how LL did nothing to rectify this - no one was interested in seeing how our floor compares to the sample. Boo lumber liquidators - we are no longer a fan and will not recommend you to friends / family.
• CR

  Chris Running

  Dec 5, 2025
  1.0
  Do not buy from lumber liquidators,shorted my order I paid in cash for ,took 3weeks to get the rest .made me buy again then sent check for refund that I still haven’t received.SCAM buisiness
• JP

  Jane Parker

  Oct 13, 2025
  5.0
  To get the flooring I needed for my project within the time frame necessary, I had to order from the Whitehall Pa location- David was very helpful in this process including being patient with my phone calls to check on the process-thanks, David!!!! Jane Parker
• PR

  Peggy Reichard

  Oct 5, 2025
  5.0
  Wonderful store! Huge selection of flooring! And Dave is the best!!
• BG

  B Gadow

  Sep 23, 2025
  5.0
  Thank you to the manager & employees at the Allentown location. We walked in with our project specifications, and a very tight deadline, and management was able to get us a product in budget same day. Thank you to the staff at the store! We were pleased with the experience and the product.

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