Business Details
About
HVAC ContractorAir Conditioning ContractorHeating ContractorEmergency PlumbersPlumberSewer & Drain CleaningWater Heater SalesWater Heater ServiceAir Quality ConsultantWater Purification Equipment
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.9
2,962 reviews
5 stars
2,813
4 stars
73
3 stars11
2 stars9
1 star
56
What are people saying?
AI-generated from recent customer reviews
Service Quality
Technicians are consistently described as knowledgeable, professional, and thorough in their work.
Customer Experience
Many customers appreciate the friendly and helpful nature of the technicians, although some express frustration with the AI phone system.
Operational Efficiency
There are complaints about scheduling issues, including delays and rescheduling of appointments, indicating potential operational inefficiencies.
Communication
While technicians provide clear explanations during service visits, customers often struggle with the automated phone system and lack of timely follow-up.
Overall Satisfaction
Despite some operational challenges, many customers express high satisfaction with the service received and recommend the company.
- SSSteve Swierczek3 days ago5.0Signature came out in 24 hours and did plumbing repairs at a reasonable rate. Jerry was professional and friendly. I will definitely be doing business with them again, as well as referring to friends/family. Great find through Google.
- EMEmily Miller3 days ago2.0They used to be fine but they’ve really gone downhill. When you call you have to talk to an AI assistant and talk in circles for 10 minutes while it gets things wrong before you get to a person. And I don’t mean press 1 press 2 kind of menu. It’s a robot acting like a person and it doesn’t tell you this until you’re about to throw your phone at a wall in frustration. I have been a comfort club member for many years and now they schedule maintenance appointments over a month out. They just cancelled my appt the morning of and wanted to reschedule me for another appt over a month away two days after Christmas. If you cancel on me, I get priority for the soonest appt you have. Not a month and a half away. Cancelled my comfort club. Trying to get my money back. Scheduled with Mattioni and they had available appts for TOMORROW! And you can schedule online without talking to AI and their appt window is only 2.5 hours. Not 4. Not giving Signature my money anymore. Not worth the frustration of dealing with them.
- SPsara paulNov 13, 20255.0We thought our hearing system was not working and called the company with whom we had a membership plan with. They were quick to respond and got a technician out the same day. Christian was amazing he checked everything, told us nothing was wrong and ended up doing the maintenance. Reliable company and good customer service! Glad we signed up for the membership plan. Thank you.
- DMDoug MilanaNov 7, 20253.0Customer service on the phone is awful. Ever since Marge doesn’t answer the phone, as she was replaced by a bot, it’s terrible. We have been trying to cancel service, because we moved out of state, and can’t speak to a person!!!
- RDRocco DellapennaOct 31, 20251.0Had them come out on October 13th and perform their semi-annual maintenance on our Heat Pump. Tech stated that I needed a couple of parts which would be covered by warranty. Never received a call back to schedule the replacement parts. My wife and I have called approximately 5 times since and calls are always answered by AI Person named Sara. Asked each time to speak to a live person. She puts us on hold to transfer us to a live person who never answered or called back. This is a ridiculous way to handle customer service. I've been religiously associated with Timothy Off for probably 15 years or more. They have always performed the work expeditiously and never had a problem. The customer service is horrendous since Timothy Off and Signature merged. Guess that I will need to find another company who at least replies to our phone calls.
Frequently Asked Questions About Signature HVAC
What services does Signature HVAC offer?
Signature HVAC offers HVAC contracting, air conditioning and heating services, plumbing including emergency plumbing, sewer and drain cleaning, water heater sales and service, air quality consulting, and water purification equipment.
Where is Signature HVAC located?
Signature HVAC is located at 1330 Enterprise Dr, West Chester, PA 19380, USA.
What are the operating hours of Signature HVAC?
Signature HVAC is open 24 hours a day, seven days a week, every day of the year.
Do I need an appointment to use Signature HVAC's services?
Yes, Signature HVAC requires appointments for their services.
How can I contact Signature HVAC?
You can contact Signature HVAC by phone at +1 484-401-7431 or via email at ebauer@signaturehvac.com.
What counties does Signature HVAC serve?
Signature HVAC serves Chester County, Delaware County, and Montgomery County in Pennsylvania.
What is the official website of Signature HVAC?
The official website of Signature HVAC is https://www.signaturehvac.com/?utm_source=google&utm_medium=organic&utm_campaign=GMB%20Listing.
Which nearby medical facilities are close to Signature HVAC?
Nearby medical and health facilities include S. Hardan Periodontics & Dental Implants, Fresenius Kidney Care West Chester, Ivy Rehab for Kids, Cheryl R Bellaire MD LLC, Advantage Medical Clinic, LLC, and others.
Are there any nearby schools or educational centers near Signature HVAC?
PA Leadership Charter School, offering elementary and high school education, is located near Signature HVAC.
What nearby businesses could I visit before or after a service appointment at Signature HVAC?
Nearby businesses include Advanced Staging Productions, Phoenix Wireless for telecommunications and accessories, and Boot Road Veterinary Clinic for pet care services.