Economy Furnace Co.

Reviews

• MN

  Michelle Nickelson

  Feb 26, 2026
  3.0
  UPDATE- The owner reached out and sent a different service agent out to complete the service I requested. So, from a customer service recovery perspective, they did mke it right. The reason I am not adjusting any higher than 3 stars is because there should be a way to evaluate before a customer has to leave a poor review. I scheduled a CLEANING of a split unit during the period of winter 2026 when we were in the single digits. They scheduled me, the gentleman arrived, held his hand to the unit and announced "its working". I replied, "Yes sir, it is, but it needs cleaned." He said he didnt bring cleaning supplies and that I needed a larger unit. I could schedule a cleaning in the spring. And charged me $135 for a total time of 7 minutes.... I waited to write this review because I live alone and didnt want him showing up if I complained about him. I will eat the $135, but dont recommend this company.
• WD

  Wendy Darnell

  Feb 9, 2026
  1.0
  The repairman did literally nothing he never checked the outside filters or lines. He just opened the furnace up and said there was nothing wrong with it. Then charged us $150 for nothing. Will not recommend this company for anything. Especially when they installed the furnace only 4 years ago. Very unsatisfied customer
• PS

  patty sweitzer

  Jan 2, 2026
  5.0
  Excellent Company! They are very efficient and informative regarding updates on your furnace problem. I would recommend them to any one needing furnace repair. They are a great company in all aspects, from start to finish.
• JH

  Jamie Hollenbeck

  Jan 1, 2026
  2.0
  Updated with more precise description: We have had great service and reasonable pricing with these guys in the past. Our furnace installation went great. However…The last two experiences have been terrible. No heat over the holiday didn’t seem to result in an emergency call. Although they did come out within a few days, the diagnosis was wrong or something was missed. The furnace ran until they left and stopped again because the wrong issue was addressed (or not all issues?). BOTH TIMES, at TWO DIFFERENT locations, two to four trips because of a misdiagnosis or delayed repair the first time. And the charge for just a diagnostic call is now $130. I don’t know if they are short on time or people, but I’m really upset about the service lately, and the cost. It doesn’t make me want to call them the next time. Update: Maybe communication is an issue if they had planned to come back initially. Both times it seemed they thought they had fixed the problem the first time, but had not. It took 4 visits for the repair they are referring to (luckily under warranty) and two calls (three visits) for another location repair which we DID pay for.
• GM

  Gloria McGhee

  Dec 15, 2025
  5.0
  Technician was friendly and professional. Knowledgeable about the job and his ability to handle the situation.

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